Customer reviews from netgear.com
NETGEAR - Orbi 750 Series AX4200 Tri-Band Mesh Wi-Fi 6 Satellite - White
Average customer rating
4.6
(197 Reviews)
Rating breakdown 197 reviews
5 Stars
152
4 Stars
28
3 Stars
6
2 Stars
5
1 Star
6
82%of customers recommend this product.
(
23 out of
28)
Customer Reviews for NETGEAR - Orbi 750 Series AX4200 Tri-Band Mesh Wi-Fi 6 Satellite - White
Customer Rating
5
Easy to install
on August 11, 2023
Posted by: Jon
[This review was collected as part of a promotion.] This mesh system provides great coverage and reliability throughout our entire house and outside the house.
Written by a customer while visiting netgear.com
Customer Rating
5
Awesome...no buffering!
on August 14, 2023
Posted by: Julia Dye
[This review was collected as part of a promotion.] I can finally watch a baseball game or a film without the annoying buffering pauses, no matter how many other devices are running at the same time. With so many home devices now connected to the home network, solid connections are now so important, and this system fixed a world of problems. The setup was a breeze and everything works flawlessly.
Written by a customer while visiting netgear.com
Posted by: Alexander A.
Verified Purchase:Yes
As much as I want to like the product, I can’t say I’m as happy with it, inasmuch as I want to. The primary reason is that the connection is not stable. Although I have connected all of the 5 satellites to the main router in a daisy chain connection style, the access point devices are keep jumping around with the connections from one satellite to another. For example if the ring camera is closest to the satellite that is closest to the particular satellite, it won’t specifically connect to the satellite that is located within a few feet from the WiFi camera. But it would connect to the satellite that is on the other end of the house. Even though I would stand right next to the satellite and the camera and reconnect the camera to the WiFi in attempt to get the camera reconnected to the satellite that is closest to the WiFi, still it changes to the satellite that supposedly already has been saved. So instead of trying to search for the best signal strength within the network, it just connects to the satellite that has already been connected within the ring’s network. Even if I reset the camera, it still connects to the satellite that is on the other end of the network.
Daisy chain connection gets better signal strength throughout the house than connecting the satellites to the router wirelessly. That way each of the satellite is acting as a router, instead of as a WiFi signal extender.
My phone and iPad Pro tend to disconnect from the WiFi whenever I’m moving from one location to another within the house. It doesn’t stay connected, or switch automatically between the satellites while I’m moving away from the satellite that was connected to and getting closer to another satellite. I have to reestablish the connection again. Sometimes it maintains the connection but most of the time it loses the connection. And they are not cheap. I bought 2 sets, and each set came with 1 router and 2 satellites. So I ended up using one router and 4 satellites, plus bought one additional satellite and total of 5 satellites and one router. To ensure that every corner of the house is covered.
One should not be fooled by the product advertisement, saying that each satellite covers up to 2400 sqft. For a house like ours 2400 sqft 1 router with 2 satellites is not sufficient to cover every corner. With 1 router and 5 satellites yes it gives a very good coverage. But you have to interconnect them all with Ethernet cable, so that way every satellite will be acting as a router. For 5G speed the compatible device supporting the 5GHZ supposed to be very close to the router or hard wired satellite in order the 5GHZ signal strength to be effective and reliably maintained. Otherwise it will automatically switch to the 2.4 ghz band if it’s farther than 5 feet away from the router.
5GHZ vs. 2.4GHZ. 5GHZ maybe compared to the pixel density of the image. If you increase the image size then the pixel density will drop and it will look like blurry cubics. A similar method applies to the WiFi signal strength. The manufacturers took the 2.4GHZ signal and condensed it into 5GHZ signal strength. 2.4ghz band covers a longest range of all bands. The 5GHZ covers much shorter range but it provides more spectrum of signal strength, which translates into a faster speed as opposed to the 2.4ghz band. So therefore in order to get the sufficient signal strength on 5GHZ band, the 5GHZ compatible device that is connected to the router must be located within less than 5 feet away. Otherwise it will witch to 2.4ghz band if it cannot receive the adequate signal strength for 5GHZ band.
I would recommend this to a friend!
Response from netgear.comBy NETGEAR Team, November 21, 2023
Hi Alexander,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out this troubleshooting resource: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US.
We also recommend ensuring your Orbi firmware is on the latest version, v7.2.6.21 released as recently as 9-8-23, if you have not done so already: https://kb.netgear.com/000065815/RBR750-RBS750-Firmware-Version-7-2-6-21.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out this troubleshooting resource: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US.
We also recommend ensuring your Orbi firmware is on the latest version, v7.2.6.21 released as recently as 9-8-23, if you have not done so already: https://kb.netgear.com/000065815/RBR750-RBS750-Firmware-Version-7-2-6-21.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Posted by: D L N
Verified Purchase:Yes
I have a 3800 sqft home and due to its configuration I needed to add an additional satellite in my office.The system works great and the streaming and internet issues no long are a problem.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Posted by: Abefroman
Verified Purchase:Yes
If I could give it zero stars I would. Would not sync and was a complete waste of time
Written by a customer while visiting netgear.com