Customer reviews from snowjoe.com
Aqua Joe - Superlight Fiberjacket Max Garden Hose - Gray
Average customer rating
4.4
(156 Reviews)
Rating breakdown 156 reviews
5 Stars
107
4 Stars
29
3 Stars
6
2 Stars
2
1 Star
12
Customer Reviews for Aqua Joe - Superlight Fiberjacket Max Garden Hose - Gray
Customer Rating
1
AQUA JOE FAILURES
on July 21, 2023
Posted by: BADHOSE
First hose inner lining leaked within a couple of months. They sent a replacement hose - no charge and it failed too. Don't buy!!
Written by a customer while visiting snowjoe.com
Customer Rating
1
hole in hose
on October 2, 2023
Posted by: oldjoe
bad service for registered warranty- wont replace defective product
Written by a customer while visiting snowjoe.com
Customer Rating
1
Started leaking as the warranty expired.
on December 29, 2023
Posted by: DMJ in FL
from Tampa, Florida
Warranty expired Oct 30, 2023 just when the hose started leaking. We were happy with the hose until it failed. It was properly cared for, not under constant pressure, not out in the sun. Only used it on our covered patio. Just poor quality or quality control. A bad purchase. I advise potential buyers not to buy the Aqua Joe hoses. They don't last.
Written by a customer while visiting snowjoe.com
Customer Rating
1
Don't waste your time and money!
on May 31, 2025
Posted by: TallTex
from Washington State
Don't waste your money! This hose kinks as badly as normal hoses, and in fact my experience was they kinked worse. Once you removed it from the package, there is no collapsing it back into a small roll if you can prevent kinking. Then when I got ready to use it the second year, it has a hole right at the male end of the hose.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, June 2, 2025
Dear Valued Customer,
We’re truly sorry to hear about your experience with the Aqua Joe AJFJH100-58-MAX Superlight FiberJacket Max Garden Hose. We sincerely apologize for the inconvenience and frustration this has caused.
Please don’t hesitate to reach out to us at our toll-free number, 866-225-9723, any day from 10 AM to 6 PM EST. We’re committed to ensuring your complete satisfaction and will do our best to resolve this issue for you as quickly as possible.
Thank you for bringing this to our attention — we appreciate the opportunity to make things right.
We’re truly sorry to hear about your experience with the Aqua Joe AJFJH100-58-MAX Superlight FiberJacket Max Garden Hose. We sincerely apologize for the inconvenience and frustration this has caused.
Please don’t hesitate to reach out to us at our toll-free number, 866-225-9723, any day from 10 AM to 6 PM EST. We’re committed to ensuring your complete satisfaction and will do our best to resolve this issue for you as quickly as possible.
Thank you for bringing this to our attention — we appreciate the opportunity to make things right.
Written by a customer while visiting snowjoe.com