Customer reviews from geappliances.com
GE - 36 inches - Externally Vented - Telescopic Downdraft Range Hood - Stainless Steel
Average customer rating
3.5
(32 Reviews)
Rating breakdown 32 reviews
5 Stars
13
4 Stars
4
3 Stars
6
2 Stars
3
1 Star
6
55%of customers recommend this product.
(
12 out of
22)
Customer Reviews for GE - 36 inches - Externally Vented - Telescopic Downdraft Range Hood - Stainless Steel
Customer Rating
1
Downdraft
on July 7, 2023
Posted by: Juandc
Tech ordered and it doesn’t fit.
Called GE and after 4 hours on the phone…. NOTHING
Someone was supposed to contact me to coordinate pick up and credit. Finally recd an email saying I have to call again. Absolutely rediculous .
Called GE and after 4 hours on the phone…. NOTHING
Someone was supposed to contact me to coordinate pick up and credit. Finally recd an email saying I have to call again. Absolutely rediculous .
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, July 10, 2023
We appreciate you for taking the time to provide feedback. We are so sorry to hear that you are experiencing issues with the downdraft vent This is in no way the consumer experience that we strive for, and we would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible Design
on July 30, 2023
Posted by: Telescopic
This is the second telescopic downdraft that will not go down once the button is pressed.
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, August 1, 2023
Hi,
Thanks for leaving a review for this downdraft system. We're sorry to hear the downdraft isn't going down. This isn't the experience we want for you, and we'd like to help.
Try holding the down button for a couple of seconds to initiate the motor. If it still isn't working, please call 1-800-432-2737 to schedule an appointment with one of our qualified technicians. To schedule an appointment online, visit
https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for your time.
-Sylvia@GEA
Thanks for leaving a review for this downdraft system. We're sorry to hear the downdraft isn't going down. This isn't the experience we want for you, and we'd like to help.
Try holding the down button for a couple of seconds to initiate the motor. If it still isn't working, please call 1-800-432-2737 to schedule an appointment with one of our qualified technicians. To schedule an appointment online, visit
https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for your time.
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Kitchen Revival
on September 28, 2023
Posted by: Happy Fellow
No surprise to me when my new downdraft stovetop vent performed as expected if not better than expected. The new device replaced a 20 yr. plus old down draft vent which was paired with a black GE stovetop. Changed stovetop to brushed stainless GE Cafe Stove top and decided to replace vent at the same time and we are astounded with performance and cooking center's beauty.
Written by a customer while visiting geappliances.com
Customer Rating
3
Adequate
on October 26, 2023
Posted by: LS66
from Rochester, NY
I'm not really unhappy with it, I just don't use it very much. Because the fan height is pretty low, it doesn't always draw off all the steams/cooking output very well. I do like the controls and the fact that there's no mfr id on the part that's showing on the countertop - fits in nicely with my Cafe cooktop. I could have purchased much more expensive models from other manufacturers that gave me better height/draw, but for the money this was a good fit. I was replacing another similar unit that was 20+ years old from Thermador (combo cooktop/vent fan) so it was pretty much apples to apples.
I would recommend this to a friend!
Features
3
Performance
2
Quality
4
Value
3
Response from geappliances.comBy Jonathon, GE_Appliances, October 26, 2023
Hello - Thank you so much for taking a moment to connect and share your review. We're glad to see that this downdraft system has been a good fit for you.
However, we are sorry about it not removing much of the steam and smoke. That is definitely something we are going to forward over to our product team to review. This way we can potentially look for improvements we can make for our models going forward.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
However, we are sorry about it not removing much of the steam and smoke. That is definitely something we are going to forward over to our product team to review. This way we can potentially look for improvements we can make for our models going forward.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
4
Nice and glad it end up fitting
on December 28, 2023
Posted by: Oregon_rudy
I was replacing my older GE downdraft system with new one. Worried that it wouldn't fit, but the installation person after a couple of sawing and heavy maneuvering go to fit. Not for a novice handy man to install. Even if GE provides a guarantee on fitting if you are replacing your GE appliances with GE appliances, not always a clear match.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
Works well
on February 6, 2024
Posted by: New downdraft
Works well. A little loud. The top position of the on/off is a little inconvenient. My prior downdraft was controlled by the cooktop area.
Written by a customer while visiting geappliances.com
Customer Rating
4
It seems to do the job
on February 8, 2024
Posted by: 12345678990
It creates a good suction and effectively sucks in steam.
Written by a customer while visiting geappliances.com
Customer Rating
5
Looks great.
on March 3, 2024
Posted by: cbj062
from Nicholson, GA
Love my new downdraft. So simple to operate and more power than my previous one.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com