Customer reviews from geappliances.com
GE - 36 inches - Externally Vented - Telescopic Downdraft Range Hood - Stainless Steel
Average customer rating
3.3
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
9
4 Stars
4
3 Stars
6
2 Stars
3
1 Star
5
47%of customers recommend this product.
(
9 out of
19)
Customer Reviews for GE - 36 inches - Externally Vented - Telescopic Downdraft Range Hood - Stainless Steel
Customer Rating
3
Love the look - but could be more user friendly
on March 15, 2023
Posted by: Barkochair
from Idaho
Overall fan does the job. The fan control switch is hard to turn if you have large fingers and can br hard to reach if your arms are short. The removable grease filters are difficult to remove for cleaning. This is my second GE downdraft and I’m surprised the functional design isn’t better.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
4
Value
4
Response from geappliances.comBy Adrian@GEA, GE_Appliances, March 17, 2023
Greetings! We appreciate you taking the time to provide us with your valuable feedback. We are sorry to hear that your grease filters are a bit difficult to remove. We understand the inconvenience this causes, and we deeply apologize about this. Thank you for being a part of the GE Appliances family. We hope you continue to enjoy your downdraft vent for many years to come. Happy cooking! - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Mediocre
on March 23, 2023
Posted by: OBONE
from Lake Oswego OR
Wasn’t a perfect fit and not happy GE didn’t have the product in white.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, March 23, 2023
Hi, we're sorry to hear this downdraft didn't fit perfectly we and apologize for any inconveniences you've faced because of this. If you have any questions or concerns about the dimensions of this downdraft, you can always refer to the Specifications sheet. Here's a link:
https://products-salsify.geappliances.com/image/upload/s--0_HjfChL--/499163c13a17419df5d50f20713290923edd92df.pdf?_ga=2.221269656.1249032664.1679342509-575474648.1665505672
Thank you for taking time to leave a review.
-Sylvia@GEA
https://products-salsify.geappliances.com/image/upload/s--0_HjfChL--/499163c13a17419df5d50f20713290923edd92df.pdf?_ga=2.221269656.1249032664.1679342509-575474648.1665505672
Thank you for taking time to leave a review.
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poorly built
on March 28, 2023
Posted by: Tanuj
from Herndon, Virginia
Poor built quality and delivered with faulty telescopic downdraft switch. Unit will not stop downdraft operation
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Tierra@GEA, GE Appliances, March 28, 2023
Hi,
Thank you for posting a review on your GE Appliances downdraft system. I am very sorry to hear of the difficulty you have had with the unit and apologize for your disappointment and frustration.
An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience. Have a wonderful day. - Tierra@GEA
Thank you for posting a review on your GE Appliances downdraft system. I am very sorry to hear of the difficulty you have had with the unit and apologize for your disappointment and frustration.
An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience. Have a wonderful day. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Sleek downdraft and so easy to use.
on April 13, 2023
Posted by: PamTW
from Potomac MD
Looks great! Works great! I like it a lot. Great purchase.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Downdraft
on May 18, 2023
Posted by: SAC11
from Virginia
Same design as the 20 yr old one we replaced. We went with it since we don't use it that often, was less expensive, and the fan didn't telescope as high as others. That said, probably a mistake. Looks cheap next to our Monogram cooktop and doesn't mount flush. Poor manufacturing with hardly a straight edge to it.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
2
Response from geappliances.comBy MichaelBatGEA, GEAppliances, May 19, 2023
Hello,
We’re sorry to hear that you’ve been less than impressed with your new downdraft vent. Kitchen ventilation can be imperative, and we understand having it look good and last a long time is important. We take your feedback seriously and we will forward it to our product team so that we can work to improve the fit and finish of future models. Thank you for taking the time to leave us your review and please know we’re here should you need further assistance. -MichaelB@GEA
We’re sorry to hear that you’ve been less than impressed with your new downdraft vent. Kitchen ventilation can be imperative, and we understand having it look good and last a long time is important. We take your feedback seriously and we will forward it to our product team so that we can work to improve the fit and finish of future models. Thank you for taking the time to leave us your review and please know we’re here should you need further assistance. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor manufacturing quality control
on May 31, 2023
Posted by: Frustrating experience
from Seattle, WA
Poor design and manufacturing. We’re on the third unit and this one still isn’t right either. Issues are not with performance, but rather “fit and finish”. Poor design of how the unit covers the hole in the countertop.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
3
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, June 1, 2023
Hi,
As a member of the GE family, you deserve to have quality experiences with our appliances. We appreciate your comments on the design of this downdraft system, and we'll make sure our design team sees them. Thanks for taking time to share this, and please let us know if you have any additional questions or concerns. We're always happy to help.
-Sylvia@GEA
As a member of the GE family, you deserve to have quality experiences with our appliances. We appreciate your comments on the design of this downdraft system, and we'll make sure our design team sees them. Thanks for taking time to share this, and please let us know if you have any additional questions or concerns. We're always happy to help.
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Downdraft
on July 7, 2023
Posted by: Juandc
Tech ordered and it doesn’t fit.
Called GE and after 4 hours on the phone…. NOTHING
Someone was supposed to contact me to coordinate pick up and credit. Finally recd an email saying I have to call again. Absolutely rediculous .
Called GE and after 4 hours on the phone…. NOTHING
Someone was supposed to contact me to coordinate pick up and credit. Finally recd an email saying I have to call again. Absolutely rediculous .
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, July 10, 2023
We appreciate you for taking the time to provide feedback. We are so sorry to hear that you are experiencing issues with the downdraft vent This is in no way the consumer experience that we strive for, and we would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible Design
on July 30, 2023
Posted by: Telescopic
This is the second telescopic downdraft that will not go down once the button is pressed.
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, August 1, 2023
Hi,
Thanks for leaving a review for this downdraft system. We're sorry to hear the downdraft isn't going down. This isn't the experience we want for you, and we'd like to help.
Try holding the down button for a couple of seconds to initiate the motor. If it still isn't working, please call 1-800-432-2737 to schedule an appointment with one of our qualified technicians. To schedule an appointment online, visit
https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for your time.
-Sylvia@GEA
Thanks for leaving a review for this downdraft system. We're sorry to hear the downdraft isn't going down. This isn't the experience we want for you, and we'd like to help.
Try holding the down button for a couple of seconds to initiate the motor. If it still isn't working, please call 1-800-432-2737 to schedule an appointment with one of our qualified technicians. To schedule an appointment online, visit
https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for your time.
-Sylvia@GEA
Written by a customer while visiting geappliances.com