Customer reviews from geappliances.com
GE - 36 inches - Externally Vented - Telescopic Downdraft Range Hood - Stainless Steel
Average customer rating
3.4
(33 Reviews)
Rating breakdown 33 reviews
5 Stars
13
4 Stars
4
3 Stars
6
2 Stars
3
1 Star
7
55%of customers recommend this product.
(
12 out of
22)
Customer Reviews for GE - 36 inches - Externally Vented - Telescopic Downdraft Range Hood - Stainless Steel
Customer Rating
1
Disappointed
on October 11, 2022
Posted by: Shub
from Cleveland l, Ohio
Poor quality, I’ve already purchased a extended warranty after a month. I doubt this product will last very long. Inferior quality
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Matthew@GEA, GE_Appliances, October 24, 2022
Thank you for connecting with us. At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for the aspects of this downdraft system that did not meet your expectations. This is certainly not the experience we wish for our consumers to have; therefore, we’ll be happy to share this feedback with our product team.
We’re confident that this Telescopic Downdraft System will provide powerful ventilation opportunities for years to come; however, if you ever need assistance, please know that you can always reach out to us. Wishing you well – Matthew@GEA
We’re confident that this Telescopic Downdraft System will provide powerful ventilation opportunities for years to come; however, if you ever need assistance, please know that you can always reach out to us. Wishing you well – Matthew@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Downdraft vent system
on December 22, 2022
Posted by: Pawlowski
Loud, inefficient and broke after 1
Month…doesn’t vent well at all
Month…doesn’t vent well at all
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
2
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, December 27, 2022
Greetings,
We're quite sorry to hear that your downdraft system broke after only one month. That's not the kind of thing we want for our customers to experience. We do see that you have a service appointment scheduled and trust that the technician will be able to repair your vent system. If there's anything else you need, let us know. All the best. Mike@GEA
We're quite sorry to hear that your downdraft system broke after only one month. That's not the kind of thing we want for our customers to experience. We do see that you have a service appointment scheduled and trust that the technician will be able to repair your vent system. If there's anything else you need, let us know. All the best. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Downward draft vent
on March 10, 2023
Posted by: Tb786
from Houston
In less than 3 months I'm having difficulties with the motor.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
4
Response from geappliances.comBy GE_Appliances, March 14, 2023
Hi - Thank you for taking the time to share this review.
We also understand that there is always room for improvement. We will gladly share your concerns with our product design team. Please accept our apologies for your disappointment and any inconvenience this may have caused you.
Let us know if you have additional questions as we're here and always happy to help! -Charlie@GEA
We also understand that there is always room for improvement. We will gladly share your concerns with our product design team. Please accept our apologies for your disappointment and any inconvenience this may have caused you.
Let us know if you have additional questions as we're here and always happy to help! -Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Love the look - but could be more user friendly
on March 15, 2023
Posted by: Barkochair
from Idaho
Overall fan does the job. The fan control switch is hard to turn if you have large fingers and can br hard to reach if your arms are short. The removable grease filters are difficult to remove for cleaning. This is my second GE downdraft and I’m surprised the functional design isn’t better.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
4
Value
4
Response from geappliances.comBy Adrian@GEA, GE_Appliances, March 17, 2023
Greetings! We appreciate you taking the time to provide us with your valuable feedback. We are sorry to hear that your grease filters are a bit difficult to remove. We understand the inconvenience this causes, and we deeply apologize about this. Thank you for being a part of the GE Appliances family. We hope you continue to enjoy your downdraft vent for many years to come. Happy cooking! - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Mediocre
on March 23, 2023
Posted by: OBONE
from Lake Oswego OR
Wasn’t a perfect fit and not happy GE didn’t have the product in white.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, March 23, 2023
Hi, we're sorry to hear this downdraft didn't fit perfectly we and apologize for any inconveniences you've faced because of this. If you have any questions or concerns about the dimensions of this downdraft, you can always refer to the Specifications sheet. Here's a link:
https://products-salsify.geappliances.com/image/upload/s--0_HjfChL--/499163c13a17419df5d50f20713290923edd92df.pdf?_ga=2.221269656.1249032664.1679342509-575474648.1665505672
Thank you for taking time to leave a review.
-Sylvia@GEA
https://products-salsify.geappliances.com/image/upload/s--0_HjfChL--/499163c13a17419df5d50f20713290923edd92df.pdf?_ga=2.221269656.1249032664.1679342509-575474648.1665505672
Thank you for taking time to leave a review.
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poorly built
on March 28, 2023
Posted by: Tanuj
from Herndon, Virginia
Poor built quality and delivered with faulty telescopic downdraft switch. Unit will not stop downdraft operation
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Tierra@GEA, GE Appliances, March 28, 2023
Hi,
Thank you for posting a review on your GE Appliances downdraft system. I am very sorry to hear of the difficulty you have had with the unit and apologize for your disappointment and frustration.
An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience. Have a wonderful day. - Tierra@GEA
Thank you for posting a review on your GE Appliances downdraft system. I am very sorry to hear of the difficulty you have had with the unit and apologize for your disappointment and frustration.
An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience. Have a wonderful day. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Sleek downdraft and so easy to use.
on April 13, 2023
Posted by: PamTW
from Potomac MD
Looks great! Works great! I like it a lot. Great purchase.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Downdraft
on May 18, 2023
Posted by: SAC11
from Virginia
Same design as the 20 yr old one we replaced. We went with it since we don't use it that often, was less expensive, and the fan didn't telescope as high as others. That said, probably a mistake. Looks cheap next to our Monogram cooktop and doesn't mount flush. Poor manufacturing with hardly a straight edge to it.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
2
Response from geappliances.comBy MichaelBatGEA, GEAppliances, May 19, 2023
Hello,
We’re sorry to hear that you’ve been less than impressed with your new downdraft vent. Kitchen ventilation can be imperative, and we understand having it look good and last a long time is important. We take your feedback seriously and we will forward it to our product team so that we can work to improve the fit and finish of future models. Thank you for taking the time to leave us your review and please know we’re here should you need further assistance. -MichaelB@GEA
We’re sorry to hear that you’ve been less than impressed with your new downdraft vent. Kitchen ventilation can be imperative, and we understand having it look good and last a long time is important. We take your feedback seriously and we will forward it to our product team so that we can work to improve the fit and finish of future models. Thank you for taking the time to leave us your review and please know we’re here should you need further assistance. -MichaelB@GEA
Written by a customer while visiting geappliances.com