Customer reviews from geappliances.com
GE - 36 inches - Externally Vented - Telescopic Downdraft Range Hood - Black
Average customer rating
3.8
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
8
4 Stars
5
3 Stars
2
2 Stars
3
1 Star
1
79%of customers recommend this product.
(
11 out of
14)
Customer Reviews for GE - 36 inches - Externally Vented - Telescopic Downdraft Range Hood - Black
Customer Rating
4
Loose fan
on October 25, 2023
Posted by: Jml18
from South Lake Tahoe, CA
installation went fine until we tested it and the fan inside the motor was loose and fell out and was scraping against the side so I had to take the cover off put the fan and tighten it down and it worked fine. Other than that I would’ve been five stars.
I would recommend this to a friend!
Features
4
Performance
3
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
2
Not very effective
on November 5, 2023
Posted by: SwissPhiss
from Doylestown PA
Not high enough nor strong enough. It doesn’t reach taller pots and doesn’t have the power to pull out smells
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
2
Value
3
Response from geappliances.comBy GE Appliances, November 7, 2023
Hello,
Thanks so much for taking the time to share. We're so sorry you're not having the best experience with your new downdraft system. Your comments are extremely important and will be considered by our product design team for review. We truly appreciate the feedback.
Kind regards. - Tierra@GEAppliances
Thanks so much for taking the time to share. We're so sorry you're not having the best experience with your new downdraft system. Your comments are extremely important and will be considered by our product design team for review. We truly appreciate the feedback.
Kind regards. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Downdraft periscoping fan
on January 25, 2024
Posted by: Oven fan
from Cary, NC
Replaced my old periscoping fan with this updated one. Smooth installation instructions and Vent flexibility. New fan is much quite and works great
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Service Problem
on February 3, 2024
Posted by: kdc181
from Brooklyn, NY
Product arrived with broken part. GE is unable to get replacement part in shorter than 3 months. So, unless we want to double purchase (but a new one) we have a half-finished kitchen. Not great.
I don't know how it works because we can't install it with broken part.
I don't know how it works because we can't install it with broken part.
Response from geappliances.comBy Adrian, GE_Appliances, February 8, 2024
Oh no! We are so sorry that your new downdraft system arrived with a broken part, and this part is currently out of stock. This is definitely not the consumer experience or quality control that we strive for. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass this along to our product team to review.
Thank you for choosing GE Appliances for your home, and we are confident that our technicians will get this part replaced for you as quickly as possible. - Adrian@GEAppliances
Thank you for choosing GE Appliances for your home, and we are confident that our technicians will get this part replaced for you as quickly as possible. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Blends in well
on February 14, 2024
Posted by: 1r1r
Nice feature to have but i would have prefered to have a up draft
Response from geappliances.comBy Vikki, GE_Appliances, February 15, 2024
While we offer a variety of venting options for every space, we can understand that some spaces can only accommodate downdraft venting. We value your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
5
Beautiful
on March 12, 2024
Posted by: Vaniab
Love it it looks amazing and works perfectly made my kitchen so sleek
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Short lived
on July 29, 2024
Posted by: Carmine85
Only used 2 x and it quit working.
Causes a draft across my island counter
Which is very cold in winter and steamy in the summer
Causes a draft across my island counter
Which is very cold in winter and steamy in the summer
Response from geappliances.comBy Jonathon, GE_Appliances, July 31, 2024
We are going to pass along your feedback about the draft over to our product team. This way we can look for potential improvements we can make for our future models. Thanks again for sharing.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on August 6, 2024
Posted by: Gator02
from Florida
Great. Installation is easy. Original product was damaged but was replaced with no problem
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com