Customer reviews from brother-usa.com
Brother - CP100X 100-Stitch Computerized Sewing Machine
Average customer rating
4.6
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
64
4 Stars
6
3 Stars
4
2 Stars
0
1 Star
5
100%of customers recommend this product.
(
34 out of
34)
Customer Reviews for Brother - CP100X 100-Stitch Computerized Sewing Machine
Customer Rating
1
Terrible machine! CP100X
on April 11, 2025
Posted by: LizF
The top thread continuously gets tangled under the thread spool around the thread holder. This has been happening since day one of brand new machine. I’ve tried everything to rectify it and ended up purchasing a different sewing machine. I love other Brother sewing machines but don’t waste your money on this model! CP100X
Response from brother-usa.comBy Brother Customer Service, July 30, 2025
Thanks for taking the time to review your experience with the Brother CP100X. We appreciate your feedback. I’m sorry to hear that you are having threading issues with the Brother CP100X, and that you are planning to return the Brother CP100X. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that. If you still have the machine, we’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/CP100X
https://www.brother-usa.com/support/CP100X
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great but: No hemmer foot? Guide incomplete?
on April 17, 2025
Posted by: Paul from Rhode Island
from Cranston, Rhode Island
I really love this thing. I adapted to the cabinet from the Singer 832K I was using. That thing was my mom's and I'm 74! Yet I gave this 4 stars and not 5 for 2 reasons:
1) There does appear to be a hemmer foot available for it. I asked on the site about the SA127 and the reply was no, that is not compatible. I then asked what was compatible and received no answer. Apparently the SA164 is not compatible either. Are there others? I can't find way to filter for hemmer feet on Brother web site.
2) The other day I loaded up a new thread and when I started a straight stitch--what a mess on the underside! I re-strung the thread being more careful and that corrected it, but I am not sure why. I think it has to do with the way it goes through the tensioner. There is a little guide that the thread needs to be in front of, apparently, but the instructions do not specify that.
1) There does appear to be a hemmer foot available for it. I asked on the site about the SA127 and the reply was no, that is not compatible. I then asked what was compatible and received no answer. Apparently the SA164 is not compatible either. Are there others? I can't find way to filter for hemmer feet on Brother web site.
2) The other day I loaded up a new thread and when I started a straight stitch--what a mess on the underside! I re-strung the thread being more careful and that corrected it, but I am not sure why. I think it has to do with the way it goes through the tensioner. There is a little guide that the thread needs to be in front of, apparently, but the instructions do not specify that.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great little sewing machine
on April 19, 2025
Posted by: Teresa
I needed a simple easy to use machine that would give me the basics and a little bit more as my skills got better. What a nice machine for the money. I'm totally satisfied with my purchase
Written by a customer while visiting brother-usa.com
Customer Rating
5
Love this machine
on April 20, 2025
Posted by: Patty
Simple to use and yet includes all that you need to make clothes.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Replacement for 15 year old machine
on April 22, 2025
Posted by: Chris67
from Florida
Reliable easy to use machine Replacing a 15 year old brother machine. Comparable parts
Written by a customer while visiting brother-usa.com
Customer Rating
5
Amazing product
on May 7, 2025
Posted by: Terry
I love this machine, it is so simple and easy to use.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great machine
on June 24, 2025
Posted by: Brother
from Michigan
Great sewing machine for every project you have I have made quilts basic sewing projects buttons made a patchwork zipper bag, I have done appliqué just a great machine
Written by a customer while visiting brother-usa.com