Customer reviews from Char-Broil, LLC
Char-Broil - Performance Series 5-Burner Gas Grill with Cabinet - Stainless Steel and Black
Average customer rating
3.5
(14 Reviews)
Rating breakdown 14 reviews
5 Stars
6
4 Stars
1
3 Stars
3
2 Stars
2
1 Star
2
58%of customers recommend this product.
(
7 out of
12)
Customer Reviews for Char-Broil - Performance Series 5-Burner Gas Grill with Cabinet - Stainless Steel and Black
Customer Rating
3
Ignition battery
on May 2, 2022
Posted by: Kiwi
from Florida
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
Where do we find ignition battery to change, ignition not functioning
I would recommend this to a friend!
Response from Char-Broil, LLCBy Dustin, SME, May 3, 2022
For this grill, the ignition button can be unscrewed to access the battery. Please follow this link (ow.ly/SktNu) or give us a call at 1-866-239-6777 and provide us with the model number for your grill. We'll be able to further assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
No rotisserie option?!
on April 9, 2023
Posted by: Cmmarinelli1
from Nj
Gender:Female
Level of expertise:Intermediate
Length of ownership:1 week
Bought the grill to enjoy the Char broil rotisserie and can’t have one because this model doesn’t have the notch in the lid. Highly disappointed
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, October 18, 2023
We are sorry to hear you are unhappy with this model as we value you as a part of our Char-Broil family. If ever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Dumb design
on July 5, 2023
Posted by: Steele
from Burgettstown pa
Gender:Female
Length of ownership:6 months
Had for a few years should have returned right away. Burner is across the front on grill. Burns your arms when cooking. Hard to flip burgers while reaching over the main burner. Wish I would have returned it after noticing but .. next grill will NOT be a char broil if design is the same .
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, October 18, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
3
Overall pretty good. Heat was a bit uneven.
on July 5, 2023
Posted by: Justa customer
from Everett,wash.
Length of ownership:6 months
Product itself was pretty good. It's when maintenance issues arose.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, October 18, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
Great Gas Grill
on July 26, 2023
Posted by: Tone35
from OliveBranch MS
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 month
I bought this specifically to replace a 3-burner Thermos gas grill. This Charbroil was an immediate upgrade and better heat dissipation without the need for any grill sheets or other items to help cook anything I threw at it. The only drawback is cleaning the grill. Quick efficient cooking is what I was looking for and I have it now.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, October 19, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
3
nice grill
on July 14, 2025
Posted by: Daisy G
it took my all day to put it together, and after a month the igniter stopped working. but it was great while it worked.
Response from Char-Broil, LLCBy Alex, Customer Care, August 19, 2025
"Thank you for your review! We’re glad to hear some aspects of your experience were positive, and we’d love to know how we can improve. Please call us at 1-866-239-6777 for more details."
Written by a customer while visiting Char-Broil, LLC