Customer reviews from Char-Broil, LLC
Charbroil - Performance Series 4-Burner Gas Grill - Black
Average customer rating
3.5
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
19
4 Stars
4
3 Stars
5
2 Stars
3
1 Star
10
55%of customers recommend this product.
(
21 out of
38)
Customer Reviews for Charbroil - Performance Series 4-Burner Gas Grill - Black
Customer Rating
1
Grates are the worst
on March 20, 2023
Posted by: Kcampbell42416
from Suffolk, va
Gender:Female
Level of expertise:Intermediate
Length of ownership:1 month
I love the grill itself. Absolutely hate the grates. The holes are too small. All the grease and fat get stuck and just smokes. It's a pain to clean.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, April 5, 2023
We value you as a Char-Broil customer and want you to enjoy using your grill. Are you seasoning your grates? How are you cleaning your grill? To clean your grill we recommend using a soapy water or grill clear spray with a nylon grill brush. Once clean, we recommend seasoning the grates with a high burning oil, such as canola oil. You can season by applying a thin, even coats on the grates, then letting that burn off for about 10-15 minutes. Please give us a call at 1-866-239-6777 for more information.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Longterm Charbroil customer disappointed
on April 21, 2023
Posted by: TStaten
from Montgomery, AL
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 month
This is my first infrared grill but after just a couple of uses, I am so disappointed with the small holes in grates and lack of effective drainage. I'm tempted to drill my own holes to enlarge these but don't want to void warranty. Charbroil had been my fav before this experience.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, May 5, 2023
We value you as a part of our Char-Broil family. Whenever an issue is encounter give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Posted by: Bonnie H
from Wilmington, MA
Gender:Female
Level of expertise:Intermediate
Length of ownership:1 month
Verified Purchase:Yes
The fact that there are only wheels on one side makes the grill difficult to move, especially in a small space. Also, food builds up in the grooves and there is no way to scrape it off into some reserve or the bottom of the grill. (It says that using the clean mode turns food into ash, but I have not found that to be the case.) You have to either remove the grates & clean them or I use an ash vacuum to suck up the crumbs.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, October 19, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Posted by: Sonax18
from Southern California
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
Verified Purchase:Yes
It’s good for value but the grates are hard to clean and the brush they give you melted right away I’m going to replace the grates hopefully
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Stacy, SME, May 14, 2024
The nylon brush is meant to be used on cooled cooking grates. Once you have completed your cook turn the grill to high for about 5 minutes to burn off any food residue then once cooled use the nylon brush to clean.
Written by a customer while visiting Char-Broil, LLC
Posted by: Marine2001
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
Verified Purchase:Yes
I searched the web looking for a grill that one would last, second that would stay sound and not flare up. I found just that!
I found it, Performance Series Amplifire, and it cleans easy with ceramic coated grills, thank you for the Charbriol team to make something that works well as well as costs in a great range.
I found it, Performance Series Amplifire, and it cleans easy with ceramic coated grills, thank you for the Charbriol team to make something that works well as well as costs in a great range.
I would recommend this to a friend!
Response from Char-Broil, LLCBy Stacy, SME, August 7, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Posted by: MyNamealreadyused
from South Carolina
Level of expertise:Intermediate
Length of ownership:1 week
Verified Purchase:Yes
This is a pretty decent grill for the price. My one big complaint is with the "amplifire grates". I had to replace them with regular grates because they turned the grill into essentially a frypan.
Written by a customer while visiting Char-Broil, LLC
Posted by: Dgm50
from Wi
Gender:Female
Level of expertise:Intermediate
Length of ownership:1 week
Verified Purchase:Yes
The grill is fine, but it was supposed to be an amplifire grill. I was sent a Tru infrared grill. I have had Tru infrared before and it was great. I read the amplifire grill would get hotter and was curious to try it.
I would recommend this to a friend!
Written by a customer while visiting Char-Broil, LLC
Posted by: Lawton
from Fall City wa
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
Love my new Grill! I mostly do huge hamburger patties and I love how hot i can get the grill so the burgers are crispy on the outside and juicy and pink on the inside
I would recommend this to a friend!
Written by a customer while visiting Char-Broil, LLC