Customer reviews from Char-Broil, LLC
Charbroil - Performance Series 4-Burner Gas Grill - Black
Average customer rating
3.5
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
19
4 Stars
4
3 Stars
5
2 Stars
3
1 Star
10
55%of customers recommend this product.
(
21 out of
38)
Customer Reviews for Charbroil - Performance Series 4-Burner Gas Grill - Black
Customer Rating
1
The worst grates design imaginable
on May 27, 2024
Posted by: IEG99999
from Virginia
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
Just received this as a gift. Sadly, this may be the worst grill I've ever used. I've never seen grates accumulate so much debris after just one cook. Very difficult to clean the porcelin grates to the point I might just give it away and buy something different.additionally thr ignitor button does does not work on this new product.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Stacy, SME, May 28, 2024
We are sorry to hear of these issues, please contact us at 1-866-239-6777 for assistance.
Written by a customer while visiting Char-Broil, LLC
Posted by: 509scottb
from Spokane, Wa
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 month
Verified Purchase:Yes
I bought this after trying to find a replacement for my 3 burner infrared unit. Reading through what was available, this appeared to be the one. A little disappointed with all of the flare ups from the somewhat open burner concept.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Stacy, SME, July 2, 2024
We are sorry to hear of this issue please contact us at 1-866-239-6777 for assistance.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Terrible Product!
on October 20, 2024
Posted by: EricfromMichigan
from Benzonia, MI
Gender:Male
Level of expertise:Intermediate
Length of ownership:3 months
Very disappointed. Controls broke and rusted out within a year
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Eric W., Pit Boss Customer Care, May 6, 2025
Thank you for your feedback. We understand your frustration and take concerns about product durability seriously. Please reach out to our Customer Care Team at 1-866-239-6777
Written by a customer while visiting Char-Broil, LLC
Posted by: Lil Skeeter
from Leander, Tx
Gender:Male
Length of ownership:1 week
Verified Purchase:Yes
Used first time yesterday and worked great! Disappointed on the finish. Coating on front cover is not smooth. Has runs all over. Guess that ls why it was on sale. Not the quality I would expect from Caar-Brool.
I would recommend this to a friend!
Written by a customer while visiting Char-Broil, LLC
Posted by: Grill illa
from Hinckley ohio
Gender:Male
Length of ownership:1 week
Verified Purchase:Yes
I purchased the grill about a month ago because my charbroil grill that I bought in 2011 was starting to fail. The grill I had was a charbroil Red that also featured infrared cooking.
So when I saw this grill I went ahead and bought it and I’m glad I did. This grill cooks evenly without any flare ups. I set grill to medium heat and for everything and let it cook.
I cook on it about 2 times a week and keep it covered when not in use. Very easy to assemble.
So when I saw this grill I went ahead and bought it and I’m glad I did. This grill cooks evenly without any flare ups. I set grill to medium heat and for everything and let it cook.
I cook on it about 2 times a week and keep it covered when not in use. Very easy to assemble.
I would recommend this to a friend!
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Piezas dañadas y faltaba una parte.
on November 20, 2024
Posted by: JBG6127
from VA
Gender:Male
Length of ownership:1 week
Me ha desilusionado el producto. Fácil de montar pero ha llegado con una pieza golpeada. Parecía que algunas piezas, por el envoltorio, ya las habían abierto antes. Faltaba una parte (pieza 50) y la pila que incluía para la chispa estaba sulfatada y ha dañado/manchado de ácido otra pieza. Estoy viendo como reclamar pero no lo encuentro en la página web
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Eric W., Pit Boss Customer Care, May 6, 2025
Thank you for sharing your experience. We're sorry to hear that the product didn’t arrive in proper condition and understand your disappointment. To help you with a claim for the damaged and missing parts, we recommend contacting our Customer CARE Team at 1-866-239-6777
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Temp control
on March 1, 2025
Posted by: AmyWojo
Length of ownership:3 months
Have had the grill for less than a year. Runs hot unable to control temp. On low grill will run 350-400 degrees. Grates collect food particles and sauces and have to be cleaned constantly.
No, I would not recommend this to a friend.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
The grates clog instantly
on May 10, 2023
Posted by: DickBeko
from Kutztown PA
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
I bought the amplifire grill thinking whoa … sweet grates not knowing they would clog constantly and be almost uncleanable. They claim it reduces flair ups but I’d have to disagree. They constantly flair up and catch fire. So I’m definitely going to have to get different grates. If I would make a suggestion. Make every other slit on the grate double wide for some drainage.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, July 14, 2023
We are sorry to hear of the issues encountered. How are you cleaning your grates? We recommend cleaning the grates with a nylon grill brush and either a soap and water mixture or grill cleaning spray. If there is a lot of build up we recommend soaking the grates in a 50/50 mix of white vinegar and water for about 15 minutes first. We also recommend seasoning the grates with a high burning oil. Whenever an issue is encounter give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC