Customer reviews from Newair
NewAir - 840 Count Cigar Humidor Wineador with Built-in Humidification System and Opti-Temp Heating & Cooling Function - Black
Average customer rating
4.1
(109 Reviews)
Rating breakdown 109 reviews
5 Stars
64
4 Stars
22
3 Stars
6
2 Stars
7
1 Star
10
84%of customers recommend this product.
(
37 out of
44)
Customer Reviews for NewAir - 840 Count Cigar Humidor Wineador with Built-in Humidification System and Opti-Temp Heating & Cooling Function - Black
Customer Rating
4
Awesome
on July 21, 2021
Posted by: Waller85
from Commiefornia
So far it’s been a month
Humidity is off from the set point like 5 points.
Wish it had two more sliding shelves in it as there’s no way 840 sticks will fit in it. I did purchase two extra “drawers” thinking they were the shelves
Not a big deal as I like having extra parts.
Temp is very stable 3 Govee tiles in it all spot on
Humidity is off from the set point like 5 points.
Wish it had two more sliding shelves in it as there’s no way 840 sticks will fit in it. I did purchase two extra “drawers” thinking they were the shelves
Not a big deal as I like having extra parts.
Temp is very stable 3 Govee tiles in it all spot on
Response from NewairBy Newair, Customer Service, July 22, 2021
Thank you for the 5-star review and for posting your comments in regards to the NCH840BK00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: Waller85
from Commiefornia
Verified Purchase:Yes
So far it's been a month Humidity is off from the set point like 5 points. Wish it had two more sliding shelves in it as there's no way 840 sticks will fit in it. I did purchase two extra "drawers" thinking they were the shelves Not a big deal as I like having extra parts. Temp is very stable 3 Govee tiles in it all spot on
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to the NCH840BK00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to the NCH840BK00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
2
Beautiful unit - BUT doesn’t serve main purpose
on July 18, 2021
Posted by: HRKid
from Denver
Have had three weeks, but have to return. I really wanted this to work it is a beautiful unit but if you are buying a 800 cigar humidor you are protecting an investment. The humidity unit is not of the quality to protect my investment. The humidity is all over the place and is not accurate, so I have three hydrometers in the unit and top to bottom is not equal either. The unit is terrible to fill. There is not a functioning level indicator. So to fill you have to get on your knees, open the bottom drawer, shine a flashlight on the reservoir and pray you don’t overfill because it leaks on the floor of the unit. If you splash distilled water while filling it ends up on your cigars in the bottom drawer. My opinion bad design. Other nit picky weird items are you have to bend down to read temp/humidity cant just look at unit and see. Also would love the partitions in the drawers to be moveable. Noise is louder than expected but not unbearable. I believe it is the humification system and not the compressor. Compressor and temp control seem to work great. May try 4 large humidification packs but not sure if I can turn off humification system and an expensive unit if you have to use packs all the time. One last odd thing with unit came small plastic bag with door handle screws, but bag included a bunch of other parts and an hex key, no idea what they are for.
Response from NewairBy Newair, Customer Service, July 19, 2021
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
2
Beautiful unit - BUT doesn’t serve main purpose
on July 18, 2021
Posted by: HRKid
from Denver
Have had three weeks, but have to return. I really wanted this to work it is a beautiful unit but if you are buying a 800 cigar humidor you are protecting an investment. The humidity unit is not of the quality to protect my investment. The humidity is all over the place and is not accurate, so I have three hydrometers in the unit and top to bottom is not equal either. The unit is terrible to fill. There is not a functioning level indicator. So to fill you have to get on your knees, open the bottom drawer, shine a flashlight on the reservoir and pray you don’t overfill because it leaks on the floor of the unit. If you splash distilled water while filling it ends up on your cigars in the bottom drawer. My opinion bad design. Other nit picky weird items are you have to bend down to read temp/humidity cant just look at unit and see. Also would love the partitions in the drawers to be moveable. Noise is louder than expected but not unbearable. I believe it is the humification system and not the compressor. Compressor and temp control seem to work great. May try 4 large humidification packs but not sure if I can turn off humification system and an expensive unit if you have to use packs all the time. One last odd thing with unit came small plastic bag with door handle screws, but bag included a bunch of other parts and an hex key, no idea what they are for.
Response from NewairBy Newair, Customer Service, July 19, 2021
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
2
Beautiful unit - BUT doesn't serve main purpose
on July 18, 2021
Posted by: HRKid
from Denver
Verified Purchase:Yes
Have had three weeks, but have to return. I really wanted this to work it is a beautiful unit but if you are buying a 800 cigar humidor you are protecting an investment. The humidity unit is not of the quality to protect my investment. The humidity is all over the place and is not accurate, so I have three hydrometers in the unit and top to bottom is not equal either. The unit is terrible to fill. There is not a functioning level indicator. So to fill you have to get on your knees, open the bottom drawer, shine a flashlight on the reservoir and pray you don't overfill because it leaks on the floor of the unit. If you splash distilled water while filling it ends up on your cigars in the bottom drawer. My opinion bad design. Other nit picky weird items are you have to bend down to read temp/humidity cant just look at unit and see. Also would love the partitions in the drawers to be moveable. Noise is louder than expected but not unbearable. I believe it is the humification system and not the compressor. Compressor and temp control seem to work great. May try 4 large humidification packs but not sure if I can turn off humification system and an expensive unit if you have to use packs all the time. One last odd thing with unit came small plastic bag with door handle screws, but bag included a bunch of other parts and an hex key, no idea what they are for.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Written by a customer while visiting Newair
Posted by: Ed F
from Austin, Texas
Verified Purchase:Yes
The unit does make more noise than expected. Mine makes an on again off again clicking noise. If you are watching tv in the same room it is an issue.
When you fill it with cigars there is a big difference ( top to bottom )with both temperature and humidity. The biggest difference is with the humidity. The digital display is not accurate and should not be relied on. You will need a calibrated hygrometer.
I bought this unit to keep my cigars in mint condition. I don’t feel mint is the condition I will be able to meet.
The unit looks good. It seals tight. The drawers operate great. Lights are awesome. However, the primary reason one buys a humidor it to keep the cigars at the proper temp and humidity.
Response from NewairBy Newair , Customer Service, July 2, 2021
Hi,thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting Newair
Posted by: Ed F
from Austin, Texas
Verified Purchase:Yes
The unit does make more noise than expected. Mine makes an on again off again clicking noise. If you are watching tv in the same room it is an issue.
When you fill it with cigars there is a big difference ( top to bottom )with both temperature and humidity. The biggest difference is with the humidity. The digital display is not accurate and should not be relied on. You will need a calibrated hygrometer.
I bought this unit to keep my cigars in mint condition. I don’t feel mint is the condition I will be able to meet.
The unit looks good. It seals tight. The drawers operate great. Lights are awesome. However, the primary reason one buys a humidor it to keep the cigars at the proper temp and humidity.
When you fill it with cigars there is a big difference ( top to bottom )with both temperature and humidity. The biggest difference is with the humidity. The digital display is not accurate and should not be relied on. You will need a calibrated hygrometer.
I bought this unit to keep my cigars in mint condition. I don’t feel mint is the condition I will be able to meet.
The unit looks good. It seals tight. The drawers operate great. Lights are awesome. However, the primary reason one buys a humidor it to keep the cigars at the proper temp and humidity.
Response from NewairBy Newair, Customer Service, July 2, 2021
Hi,thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting Newair
Posted by: Anonymous
Verified Purchase:Yes
So far so good I'm letting run and do its thing for two days before transferring my cigars from the other humidor into the door
Response from NewairBy Newair , Customer Service, July 2, 2021
Thank you for the 5-star review and for sharing your thoughts about the NCH840BK00.Thank you for choosing Newair!
Written by a customer while visiting Newair