Customer reviews from Newair
NewAir - 840 Count Cigar Humidor Wineador with Built-in Humidification System and Opti-Temp Heating & Cooling Function - Black
Average customer rating
4.1
(109 Reviews)
Rating breakdown 109 reviews
5 Stars
64
4 Stars
22
3 Stars
6
2 Stars
7
1 Star
10
84%of customers recommend this product.
(
37 out of
44)
Customer Reviews for NewAir - 840 Count Cigar Humidor Wineador with Built-in Humidification System and Opti-Temp Heating & Cooling Function - Black
Customer Rating
4
Design Flaw Impedes Usefulness
on July 19, 2026
Posted by: Wade B
from Lehigh Acres, FL
This is a great humidor with one glaring design flaw. I buy cigars as singles, not by the box. The massive bottom drawer does not allow me to use it to store more than a few cigars, thus reducing the USEFULL capacity. The massive drawer thus sits almost completely empty, creating a void of approximately 20% of the humidor's volume making it hard to keep the humidity up to where I want it. This could have easily been fixed by design or remedied by offering a shelf/drawer that fits & could be used in the already existing side rail. The offering of the shelf/drawer could be an added profit generator for Newair. I was going to buy another one, but this flaw has me looking elsewhere. So sad as I have had several Newair humidors I love!
Response from NewairBy Newair, Customer Service, August 4, 2026
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
1
Lack of replacement parts
on June 9, 2026
Posted by: High and Dry
from Tampa, Fl
I purchased this unit almost 3 years ago at the time of this review. My general comment on unit performance when it was working are similar to other reviewer's complaints. The water tank is too small. 1 week of humidity is pitiful. I also have noticed the inaccuracies of the humidity meter.
A few weeks ago the display board failed and started displaying nonsense, beeping and not working. I worked with NewAir Support to order a few board and install. No issues there I've had a consistent support tech during all the back and forth which is great. Newair does deserve some credit with their attentive and high quality live support. With the display board replaced, we could now see the HH code it was throwing. The instructions were to let it dry out for a week and try again. I did that and it still kept throwing the code. The new remedy is to replace the humidity control board. The problem is, they are out of them and won't get more for 3-5 months. I now need to find a new storage solution for my 100s of cigars. My options are to wait or use a 20% discount code offered to buy a new unit. I am at a loss here and feel stranded.
Written by a customer while visiting Newair
Customer Rating
3
So much room for improvement...
on August 8, 2024
Posted by: GT
from Phoenix, AZ
The LOUD whirring and clicking is awful. This price point deserves better insulation. Needs to come with 5 drawers instead of 3. Impossible to determine water level. Customer service unresponsive.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
3
Good purchase, but needs some improvements
on May 5, 2024
Posted by: DebMar
from New Jersey
Fits a ton of cigars, love the lighting and the overall look. Buttons for control panel could use to light up. It would be nice to be able to see the amount of water in the tank without undergoing a time consuming project. And lastly WHY IS IT SO LOUD!!! The thing is pinging, binging and making more noise than a malfunctioning droid. Be aware that wherever you place it, it will make noise. A lot and rather annoying noise. If you have a place to put it where the noise doesn't matter, then get this unit. Everything else is just a suggestion for improvement.
No, I would not recommend this to a friend.
Written by a customer while visiting Newair
Customer Rating
5
Works great once calibrated.
on November 24, 2023
Posted by: RDuB68
from Wisconsin
I have had the 840 for several months now. At first the readings on both temp and humidity were off. Which I know will not be perfect out of box. Looked up how to calibrate. The calibration settings are in celsius only from what I can tell. Easy enough to figure out to fahrenheit.. Once all is set and tested with meters on each shelf and dialed in. It is perfect now to store and age what I want. It has about 300+ - cigars and working perfectly.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about the unit. We highly appreciate your feedback. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about the unit. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Posted by: Robert
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] It seems to be working well, but it is not quite, there is always burbling noises coming from it..
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to this Newair product NCH840BK00. We highly appreciate your feedback. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to this Newair product NCH840BK00. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Posted by: Benjamin
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] This humidor is awesome. Holds temp and humidity perfectly. Loaded up all my cigars right into it with no seasoning at all as it worked right away. Ran it for 24 hours empty prior to loading them in and that was it highly recommend this to any serious cigar smoker.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH840BK00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH840BK00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: Hector
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] So far I love the humidor. I removed one star because my temp and humidity screen are off center and slightly and I can only see the first half of the numbers. Also, the temp monitor is accurate however the humidity is not (checked with multiple properly calibrated hygrometers). Lastly, the compressor is obnoxiously loud. Luckily I have mine in the basement where it doesn't bother me as much. Overall 4 out of 5 stars!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to this Newair product. We highly appreciate your feedback. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to this Newair product. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair