Customer reviews from Newair
NewAir - 840 Count Cigar Humidor Wineador with Built-in Humidification System and Opti-Temp Heating & Cooling Function - Black
Average customer rating
4.1
(109 Reviews)
Rating breakdown 109 reviews
5 Stars
64
4 Stars
22
3 Stars
6
2 Stars
7
1 Star
10
84%of customers recommend this product.
(
37 out of
44)
Customer Reviews for NewAir - 840 Count Cigar Humidor Wineador with Built-in Humidification System and Opti-Temp Heating & Cooling Function - Black
Customer Rating
5
Nice Job
on September 24, 2021
Posted by: PK..
from Houston
Great humidor. I previously had the 400 count. This one blows it out of the water. It has everything I was looking for. Ingrid in customer service was awesome.
Response from NewairBy Newair, Customer Service, September 27, 2021
Thank you for the 5-star review and for posting your comments in regards to this product NCH840BK00. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Nice Job
on September 24, 2021
Posted by: PK..
from Houston
Great humidor. I previously had the 400 count. This one blows it out of the water. It has everything I was looking for. Ingrid in customer service was awesome.
Response from NewairBy Newair, Customer Service, September 27, 2021
Thank you for the 5-star review and for posting your comments in regards to this product NCH840BK00. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
4
Love it!
on September 8, 2021
Posted by: Delicia CigarVixen
from San Diego, Ca
I love the sleek look of this humidor as well as how easy it is to set up and use. Very quiet, and love the smell of the cedar drawers. Very easy to use the slidable and adjustable trays. Wish the dividers were movable, but that is the only drawback that I saw. Everything else is great!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to this product NCH840BK00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to this product NCH840BK00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
The Best humidor in my he Market!
on September 2, 2021
Posted by: Enes S
from Dallas Th
Honestly the 840 is every Cigar aficionados dream humidor! Love the company to they have the best customer service!
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
4
Newair 840
on August 18, 2021
Posted by: Robert
from West Caldwell NJ
This product is a cigar Aficionados dream. My initial choice was a 450cc humidor, until I heard of the future release of the 840. I waited patiently for over a year, and I wasn't disappointed.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to the NCH840BK00. We are glad to hear your unit meets your expectations. We highly appreciate your feedback. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to the NCH840BK00. We are glad to hear your unit meets your expectations. We highly appreciate your feedback. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
3
Inconsistent humidity, noisy and doesn't fit "840"
on August 2, 2021
Posted by: Kyle
from Virginia Beach, Va
Like many others, I wanted to love this unit. Ascetically it looks awesome. Unfortunately the only reason I bought it was for long term aging and storage, temp and humidity control. I was going to get the Remington but liked how compact and clean this looked, along with the NewAir reputation. I can not get the humidity to read properly or stay consistent. I followed all directions from day one and even re-did everything per the direction of customer service. I have 3 hygrometers and each reads different and about 10% less then what it is set at. The unit also makes many clicking noises which I've gotten used to but does get annoying when watching a movie or something. Lastly the only way your fitting anymore than 300 cigars is in zip lock bags. I have mine stacked but then they end up falling all over when trying to get something from the bottom, I'm fairly OCD and have given up trying to keep the organized. You won't be fitting boxes in here. I did call NewAir and the said they would replace the unit, but they are out of stock... still. I can't return it. I really love the way it looks and fits but I think they need to tweak this a little.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for contacting Newair.If you have any questions feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for contacting Newair.If you have any questions feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer Care
Written by a customer while visiting Newair
Posted by: America Needs Farmers
from Iowa
Verified Purchase:Yes
After spending the money to protect my cigars only to find out the humidity sensor in the unit is off by 14% and therefore never runs. Also who ever counted how many cigars this thing can hold is way no where close to 840. It wouldn't even hold 840 with two more drawers added. You can't however add the drawers because new air support can't find them. New air can't even send me a replacement unit. So now I have over $10k in cigars that I'm going to have to store in a Yeti with my cigar oasis.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
4
Awesome
on July 21, 2021
Posted by: Waller85
from Commiefornia
So far it’s been a month
Humidity is off from the set point like 5 points.
Wish it had two more sliding shelves in it as there’s no way 840 sticks will fit in it. I did purchase two extra “drawers” thinking they were the shelves
Not a big deal as I like having extra parts.
Temp is very stable 3 Govee tiles in it all spot on
Humidity is off from the set point like 5 points.
Wish it had two more sliding shelves in it as there’s no way 840 sticks will fit in it. I did purchase two extra “drawers” thinking they were the shelves
Not a big deal as I like having extra parts.
Temp is very stable 3 Govee tiles in it all spot on
Response from NewairBy Newair , Customer Service, July 22, 2021
Thank you for the 5-star review and for posting your comments in regards to the NCH840BK00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Written by a customer while visiting Newair