Customer reviews from Newair
NewAir - 840 Count Cigar Humidor Wineador with Built-in Humidification System and Opti-Temp Heating & Cooling Function - Black
Average customer rating
4.1
(109 Reviews)
Rating breakdown 109 reviews
5 Stars
64
4 Stars
22
3 Stars
6
2 Stars
7
1 Star
10
84%of customers recommend this product.
(
37 out of
44)
Customer Reviews for NewAir - 840 Count Cigar Humidor Wineador with Built-in Humidification System and Opti-Temp Heating & Cooling Function - Black
Posted by: John17
from Champa Bay
Verified Purchase:Yes
My humi is brand new, so the most stars it can earn is 4/5, until I have some experience with it. The climate where I live requires both temperature and humidity control. This humi should be perfect.
Response from NewairBy Newair, Customer Service, November 8, 2021
Thank you for posting your comments in regards to this product NCH840BK00. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Customer Rating
5
Great humidor :)
on November 4, 2021
Posted by: ChrisH
from Canton, OH
I love this humidor! It looks great and it delivers on its promises! The only thing that I'm missing now is a couple of extra upper drawers / shelves, I don't like to keep my cigars in boxes so to have a couple of extra drawers would be just perfect for me. I will continue to check on their availability :)
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH840BK00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH840BK00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
3
Received broken unit.
on October 29, 2021
Posted by: Bobby
from Colorado
Upon arrival I was excited to open my new humidor and start the wonderful process of preparing. Quickly to realize the unit I received was damaged. The bottom drawer had the slide ripped out of the bottom causing damage to the cedar drawer, the slide itself was also pulled from the inside of the unit causing a large screw hole to be created inside the unit l. Overall pretty disappointed, not only spending so much money on the unit but now another week wait for a usable unit.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Wonderful customer service
on October 28, 2021
Posted by: Jarrod
from FL
I had a problem with the temp and rh levels in my humidor the customer service team took care of my issues quickly and resolved the problem.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH840BK00. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH840BK00. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Incredible customer service
on October 21, 2021
Posted by: Dave D
from Dumfries, VA
I am extremely thankful for a quick and courteous customer service team. My unit stopped working suddenly and I was given a very fast response with offering me a brand new unit. Thank you so much Newair for your incredible product and customer service. I will be a customer for many years to come.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH840BK00. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH840BK00. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
A great product,That beats the other competition
on October 21, 2021
Posted by: Hona
from Long Beach
To store all my cigars I don't know what I would change right now I seen you did a lot of changes from what I've seen on YouTube ,because I just got the newair 840 I will do a follow up as I get to use it.What I do know one thing customer service is top notch I had a problem with my Newair 840 and they got right on it and sent me another one. Great service, and Great product is what I look for
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH840BK00. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH840BK00. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Awesome unit and excellent customer support
on October 15, 2021
Posted by: Chris
from GA
Very thankful for the quick responses from the support team. It seems I have a defective unit keeping the humidity from reaching a desired 68-70RH. Alai in support is working with me to replace broken unit and is extremely responsive! It also appears they listen to their customer feedback on the product because my unit DID NOT have the shelf dividers which is AWESOME. Thank you support team for making this customer happy again :)
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH840BK00. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH840BK00. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: Hifi59
from West Palm Beach, Fl.
Verified Purchase:Yes
If you live in a high humidity region, this is the humidor to get…period! Those thermo-electric humidors do not effectively remove humidity, even with beads or Boveda pack. With thermoelectrics, humidity eventually builds up has to go somewhere and eventually excess humidity over humidifies your cigars. I’ve experimented for several years and could never get any level of consistency. With this compressor based humidor, problem solved in just 2 days of cigars sitting in it. Cigars are near perfect and taste as they were intended to. Temp and humidity remain stable! Well built design. Only real issue is that the built in hygrometer reads high by 3-9% depending where you place your own hygrometers at for comparisons. If I set it at 72% humidity, my own calibrated gauges read 64-65% on avg and even lower on top shelf. This could be an issue if you live in dry climates and want your humidity closer to 70%. I like mine at 62-65%, so this works for me here in South Florida. With my own hygrometer, front portion of humidor reads 4-5% lower than if placed towards rear of humidor. Occasional gurgling noises from compressor, but not annoying at all. Lighting and drawers are awesome.
Response from NewairBy Newair, Customer Service, October 12, 2021
Thank you so much for taking the time to leave us this amazing review on the Newair Product NCH840BK00. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Written by a customer while visiting Newair