Customer reviews from Newair
NewAir - 840 Count Cigar Humidor Wineador with Built-in Humidification System and Opti-Temp Heating & Cooling Function - Black
Average customer rating
4.1
(109 Reviews)
Rating breakdown 109 reviews
5 Stars
64
4 Stars
22
3 Stars
6
2 Stars
7
1 Star
10
84%of customers recommend this product.
(
37 out of
44)
Customer Reviews for NewAir - 840 Count Cigar Humidor Wineador with Built-in Humidification System and Opti-Temp Heating & Cooling Function - Black
Customer Rating
1
Complete Disappointment - Dont Recommend
on January 7, 2022
Posted by: AG
from NJ
After discovering problems with my 300H that was discontinued, I upgraded to this unit. Will be sending it back, runs constantly, very loud, temp and humidity are both off in relation to selection.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
1
The NewAir 840 is so loud that it is not usable
on January 6, 2022
Posted by: LoudHumidor
from Los Gatos, CA
My NewAir 840 makes loud clicking and buzzing sounds making it unusable in my small apartment. It is impossible to sleep with it waking me up every time it cycles. I am extremely disappointed with the quality for the high price.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
5
An excellent Humidor
on January 6, 2022
Posted by: John
from CA
I love this product. I live in a dry climate and getting a humidor that will hold humidity is hard, and even harder to keep it cool in the summers. This humidor solved all those problems.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about the unit NCH840BK0.Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about the unit NCH840BK0.Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Expensive but worth it
on December 23, 2021
Posted by: JBJ
from Wrightsville, GA
Had it for several weeks now. It just gets better and better. Cedar shelves are so fragrant. I love it.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH840BK00. We highly appreciate your feedback. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH840BK00. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Posted by: Jeff Carpenter
from Montana
Verified Purchase:Yes
Have had this about 2 weeks and it's fantastic! The only complaint I have from keeping this 5 stars is that it's very noisy. Fan noise, gurgling noises, and an odd clicking. Unfortunately the only spot I can keep this is in my bedroom so that part is taking some getting used to. As for functionality I couldnt ask for more. Holds RH and temp right where I want it. Just wish the unit was much quieter.
Response from NewairBy Newair, Customer Service, November 29, 2021
Thank you for sharing your thoughts about the NCH840BK00 we are glad you enjoy using the unit. Your feedback is appreciated and will be forwarded to the right department. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
3
Humidy is 9 % of then what the unit displays!!!
on November 21, 2021
Posted by: Samuel Nelms
from Atlanta georgia
Verified Purchase:Yes
Nice piece, humidity isnt stable at all! The humidity is 9% lower than what is displayed not allowing the cigars to be at the preferred humidity of 70%. Going to reach out to you guys tomorrow for calibration needs. At this price I shouldnt even have to call or email this company at all
Written by a customer while visiting Newair
Posted by: Nicolas
from Los angeles
Verified Purchase:Yes
Quite upset how difficult it was to set this up. The screws were completely not aligned to set up the handle. Also I can’t get the bottom drawer out which has made it difficult to season.
Response from NewairBy Newair, Customer Service, November 17, 2021
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards, Customer Care
Written by a customer while visiting Newair
Posted by: Michael B
from Calabasas, CA
Verified Purchase:Yes
Awesome! After first two weeks, temp and humidity settled right in - holding at 70/70. I like that you can set the humidity too. Two minor complaints - cant see readouts without bending down (old man problems), and hard to tell how filled the water reservoir is. But they say it holds 52 ounces. Could probably use an extra shelf too as there's plenty of space.
Response from NewairBy Newair, Customer Service, November 10, 2021
Thank you for taking the time to leave a star rating on your NCH840BK00.Thank you for choosing Newair!
Written by a customer while visiting Newair