Customer reviews from Newair
NewAir - 840 Count Cigar Humidor Wineador with Built-in Humidification System and Opti-Temp Heating & Cooling Function - Black
Average customer rating
4.2
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
64
4 Stars
21
3 Stars
6
2 Stars
7
1 Star
9
84%of customers recommend this product.
(
37 out of
44)
Customer Reviews for NewAir - 840 Count Cigar Humidor Wineador with Built-in Humidification System and Opti-Temp Heating & Cooling Function - Black
Customer Rating
4
Works perfectly but displays not 100% accurate
on May 31, 2022
Posted by: Ryan
from Cleveland, OH
Verified Purchase:No
This unit works magnificently, however my rh is off about 2% consistently so just set it 2% higher and you'll be perfect! Other than that I have no complaints I just wish when you fill the water reservoir it's a a tad easier to see the water line but it's really not a big deal I'm just nitpicking at this point.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the review and for sharing your thoughts about the unit NCH840BK00. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the review and for sharing your thoughts about the unit NCH840BK00. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
1
Complete Disappointment - Dont Recommend
on January 7, 2022
Posted by: AG
from NJ
Verified Purchase:No
After discovering problems with my 300H that was discontinued, I upgraded to this unit. Will be sending it back, runs constantly, very loud, temp and humidity are both off in relation to selection.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Posted by: James R.
from Roanoke Texas
Verified Purchase:Yes
Finally a humidor that has it all. NewAir really knocked it out of the park with this one. Do your self a favor and purchase this humidor. NewAir listen to past complaints from customers and addressed all issues with previous models. This is truly a set it and forget it humidor that really looks nice in any room you would choose to put it in. The customer service with this company is also exemplary. Thank you NewAir for this humidor!
Response from NewairBy NewAir, Customer Service, February 22, 2021
Thank you for the 5-star review.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
It is nice not to worry
on October 11, 2022
Posted by: SSgtRose
from Candia, NH
Verified Purchase:No
As the seasons changed I was constantly having to mess with my humidors to try and keep the humidity correct. With the Newair Humidor all that went away. I only had to keep and eye on the water tank and let the unit do the rest. It was amazing having consistently great smokes from the perfect humidity.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH840BK00. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH840BK00. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Wonderful customer service
on October 28, 2021
Posted by: Jarrod
from FL
Verified Purchase:No
I had a problem with the temp and rh levels in my humidor the customer service team took care of my issues quickly and resolved the problem.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH840BK00. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH840BK00. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: Ryan S
from Cleveland Ohio
Verified Purchase:Yes
Got my unit last week and so far so good. Setup was a day and everything has been staying steady so far.
Response from NewairBy Newair, Customer Service, April 20, 2022
Thank you for the 5-star review. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: Lutznole
from Lutz, Florida
Verified Purchase:Yes
The 840C is a sharp looking humidor but unfortunately has a major flaw. The humidity reading on the unit is 6%-7% higher than what two calibrated hygrometers inside the unit are reading. I seasoned the drawers when I received it last week but 5 days later, the humidity is still reading way too high on the read out vs. the hygrometers. It's really disappointing to spend $1500 and not have the most important feature to most buyers work correctly. I have spoken to customer service and they say they are looking into the problem, but no call back yet. Many others are having the same issue, look at the comments under reviews on You tube. Not sure what they can do at this point outside replacing the unit (doubt someone is coming to Florida to recalibrate my humidor). I wonder if the unit is really out of stock or they stopped shipping or taking orders knowing the humidity issue is prevalent? Setting the unit's humidity at 6%-7% higher to compensate for the problem is not a good solution for me. As stated above, for this price, you would expect the humidity inside the humidor to be what you set it at. Just fyi, I have approximately 175 cigars in the humidor, so it is not empty. Disappointed so far.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution. We hope to hear from you soon.
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution. We hope to hear from you soon.
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution. We hope to hear from you soon.
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution. We hope to hear from you soon.
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
1
Terrible quality shelves
on February 9, 2022
Posted by: Havannan
from Miami, FL
Verified Purchase:No
Full of wood spurs on the edges. Lots of chemical residue in the unit that you can smell once you open it.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Karen. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Karen. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Karen. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Karen. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair