Customer reviews from Newair
NewAir - 840 Count Cigar Humidor Wineador with Built-in Humidification System and Opti-Temp Heating & Cooling Function - Black
Average customer rating
4.2
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
64
4 Stars
21
3 Stars
6
2 Stars
7
1 Star
9
84%of customers recommend this product.
(
37 out of
44)
Customer Reviews for NewAir - 840 Count Cigar Humidor Wineador with Built-in Humidification System and Opti-Temp Heating & Cooling Function - Black
Customer Rating
5
Love this humidor!!
on July 8, 2022
Posted by: The Golfer
from Columbus, Ohio
Verified Purchase:No
The is my second Newair humidor - they both work great and I still have them both. I needed the 840 because my previous one was not large enough for my growing collection. The 840 works as well or better than advertised. Fan is not too loud, temperature and humidity control is accurate. I would highly recommend this humidor and would visit Newair for any product that they sell - not just a humidor! As far as customer service - I could not be happier! I needed a part and they were quick and responsive it was sent to me quickly and even provided me with installation instructions and told me to reach back to them if I need help with install or anything else. Thank You Elizabeth she was AWESOME!!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH840BK00. We are glad you enjoy using the unit and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH840BK00. We are glad you enjoy using the unit and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
1
BUYER BEWARE
on June 29, 2022
Posted by: JRA
from Herriman Utah
Verified Purchase:No
The 840 Humidor is a decent product itself but if you ever need parts be prepared for delays & frustrations beyond what you could imagine. I wanted a couple parts they said were in stock. It was a nightmare to get the order together & even just to pay for it because of a glitch in their system. Finally I got it payed, even paid extra for 2 day shipping. A week later with several emails & several phone calls they still hadn't shipped. As a vacation was coming up & I wasn't going to be home I just cancelled the order. I won't even try to order again after I get back. Next time I need a humidor I will go with a different brand. Hopefully you will never need any mechanical parts for your humidor as your cigars will likely be ruined before they get you what you need.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Posted by: OpusXPurple
from Findlay, OH
Verified Purchase:Yes
Humidity was all over the place. I've used Boveda for years and it's been fine in keeping things stable, but when used in this unit it fluctuated from 95% -60%. Needless to say, some gunk started to form on the cigars. Really not worth the risk at all.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi,Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi,Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting Newair