Customer reviews from Newair
NewAir - 840 Count Cigar Humidor Wineador with Built-in Humidification System and Opti-Temp Heating & Cooling Function - Black
Average customer rating
4.1
(109 Reviews)
Rating breakdown 109 reviews
5 Stars
64
4 Stars
22
3 Stars
6
2 Stars
7
1 Star
10
84%of customers recommend this product.
(
37 out of
44)
Customer Reviews for NewAir - 840 Count Cigar Humidor Wineador with Built-in Humidification System and Opti-Temp Heating & Cooling Function - Black
Customer Rating
4
Great product, but not 100% accurate.
on February 25, 2021
Posted by: Dan Z.
from Kearneysville, WV
As instructed, once arrived, I let it sit for 24hrs prior to turning it on. Once I did turn it on the next day, I spent the next 48hrs seasoning all the drawers via wiping them down with distilled water several times and running the unit on 75% humidity. Day 4, loaded all my sticks and I dropped the humidity level to 66% on the unit. I've noticed 4hrs in, all 3 of my calibrated hygrometers were reading 56% humidity. So, again I set the unit to max, 75% humidity and left it over night. Now all my hygrometers are reading 65/66%. Which is perfect, but there's a 10% difference what the unit is reading and what the actual humidity is. Furthermore, the unit is constantly running. It's turns off for about a minute and turns back on, as constantly trying to adjust temp or humidity. Not sure if the unit is faulty or they're designed to work that way.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, Thank you for taking the time to leave a review on your NCH840BK00. Please feel free to reach out to our customer service department at support@newair.com if you need any assistance. Thank You for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, Thank you for taking the time to leave a review on your NCH840BK00. Please feel free to reach out to our customer service department at support@newair.com if you need any assistance. Thank You for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Lutznole
from Lutz, Florida
Verified Purchase:Yes
The 840C is a sharp looking humidor but unfortunately has a major flaw. The humidity reading on the unit is 6%-7% higher than what two calibrated hygrometers inside the unit are reading. I seasoned the drawers when I received it last week but 5 days later, the humidity is still reading way too high on the read out vs. the hygrometers. It's really disappointing to spend $1500 and not have the most important feature to most buyers work correctly. I have spoken to customer service and they say they are looking into the problem, but no call back yet. Many others are having the same issue, look at the comments under reviews on You tube. Not sure what they can do at this point outside replacing the unit (doubt someone is coming to Florida to recalibrate my humidor). I wonder if the unit is really out of stock or they stopped shipping or taking orders knowing the humidity issue is prevalent? Setting the unit's humidity at 6%-7% higher to compensate for the problem is not a good solution for me. As stated above, for this price, you would expect the humidity inside the humidor to be what you set it at. Just fyi, I have approximately 175 cigars in the humidor, so it is not empty. Disappointed so far.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution. We hope to hear from you soon.
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution. We hope to hear from you soon.
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution. We hope to hear from you soon.
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution. We hope to hear from you soon.
Best Regards,
Customer Care
Written by a customer while visiting Newair
Posted by: Adam M
from Metro Atlanta
Verified Purchase:Yes
I was so excited to get this unit. I upgraded from the 250 count NewAir humidor. This thing looks great in my bar. I love the super bright lights inside, that is a huge upgrade from the strange single blue light that lit nothing. The unit is pretty quiet but it does make some weird sounds unlike my last humidor or fridge. I'm assuming it is from whatever compressor and it is supposed to make a knocking noise. The built in humidification system seems to work well even thought the readings on the unit doesn't match what is says on my hygrometer. The drawers are my issue and why I can't give this unit 5 stars. The dividers in the three top drawers are glued in place and I am to afraid to remove them because it might damage the drawer. The dividers are nice for loose cigars but if you have boxes they are not very accommodating. I have 8 boxes in this unit and only two fit within the dividers and they are both size A cigars so long and thin cigars and boxes. The other boxes just sit in there across the divider and you can't stack them on top of each other if they are sitting like that. Also the since there are only three of the drawers on top they could have made them deeper or added another drawer. If they were deeper you could put more cigars in them because once you are over the edge of the drawers you can not stack them much higher unless you create a pyramid. I guess you could fit 840 cigars in there if you had them in a bunch of bags or something I don't know. This is a big unit and I was hoping I could fit all of my cigars in it (I have no where near 840) but since I can't stack boxes or cigars to high I can't fit as many in there as I was hoping to. This is still the most impressive unit of this type that I've seen and the way the drawers slide out is super nice. I just wish there was removable dividers or at least one shelf without a divider on it so it would be easier to stack boxes inside.
Response from NewairBy NewAir , Customer Service, February 24, 2021
Thank you for taking the time to leave your review and for posting your comments in regards to the NewAir Humidor NCH840BK00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Your comment will pass to the right department for future reference. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Adam M
from Metro Atlanta
Verified Purchase:Yes
I was so excited to get this unit. I upgraded from the 250 count NewAir humidor. This thing looks great in my bar. I love the super bright lights inside, that is a huge upgrade from the strange single blue light that lit nothing. The unit is pretty quiet but it does make some weird sounds unlike my last humidor or fridge. I'm assuming it is from whatever compressor and it is supposed to make a knocking noise. The built in humidification system seems to work well even thought the readings on the unit doesn't match what is says on my hygrometer. The drawers are my issue and why I can't give this unit 5 stars. The dividers in the three top drawers are glued in place and I am to afraid to remove them because it might damage the drawer. The dividers are nice for loose cigars but if you have boxes they are not very accommodating. I have 8 boxes in this unit and only two fit within the dividers and they are both size A cigars so long and thin cigars and boxes. The other boxes just sit in there across the divider and you can't stack them on top of each other if they are sitting like that. Also the since there are only three of the drawers on top they could have made them deeper or added another drawer. If they were deeper you could put more cigars in them because once you are over the edge of the drawers you can not stack them much higher unless you create a pyramid. I guess you could fit 840 cigars in there if you had them in a bunch of bags or something I don't know. This is a big unit and I was hoping I could fit all of my cigars in it (I have no where near 840) but since I can't stack boxes or cigars to high I can't fit as many in there as I was hoping to. This is still the most impressive unit of this type that I've seen and the way the drawers slide out is super nice. I just wish there was removable dividers or at least one shelf without a divider on it so it would be easier to stack boxes inside.
Response from NewairBy NewAir, Customer Service, February 24, 2021
Thank you for taking the time to leave your review and for posting your comments in regards to the NewAir Humidor NCH840BK00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Your comment will pass to the right department for future reference. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
4
So close to perfection
on February 23, 2021
Posted by: Adam M
from Metro Atlanta
I was so excited to get this unit. I upgraded from the 250 count NewAir humidor. This thing looks great in my bar. I love the super bright lights inside, that is a huge upgrade from the strange single blue light that lit nothing. The unit is pretty quiet but it does make some weird sounds unlike my last humidor or fridge. I'm assuming it is from whatever compressor and it is supposed to make a knocking noise. The built in humidification system seems to work well even thought the readings on the unit doesn't match what is says on my hygrometer. The drawers are my issue and why I can't give this unit 5 stars. The dividers in the three top drawers are glued in place and I am to afraid to remove them because it might damage the drawer. The dividers are nice for loose cigars but if you have boxes they are not very accommodating. I have 8 boxes in this unit and only two fit within the dividers and they are both size A cigars so long and thin cigars and boxes. The other boxes just sit in there across the divider and you can't stack them on top of each other if they are sitting like that. Also the since there are only three of the drawers on top they could have made them deeper or added another drawer. If they were deeper you could put more cigars in them because once you are over the edge of the drawers you can not stack them much higher unless you create a pyramid. I guess you could fit 840 cigars in there if you had them in a bunch of bags or something I don't know. This is a big unit and I was hoping I could fit all of my cigars in it (I have no where near 840) but since I can't stack boxes or cigars to high I can't fit as many in there as I was hoping to. This is still the most impressive unit of this type that I've seen and the way the drawers slide out is super nice. I just wish there was removable dividers or at least one shelf without a divider on it so it would be easier to stack boxes inside.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for taking the time to leave your review and for posting your comments in regards to the NewAir Humidor NCH840BK00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Your comment will pass to the right department for future reference. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for taking the time to leave your review and for posting your comments in regards to the NewAir Humidor NCH840BK00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Your comment will pass to the right department for future reference. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: James R.
from Roanoke Texas
Verified Purchase:Yes
Finally a humidor that has it all. NewAir really knocked it out of the park with this one. Do your self a favor and purchase this humidor. NewAir listen to past complaints from customers and addressed all issues with previous models. This is truly a set it and forget it humidor that really looks nice in any room you would choose to put it in. The customer service with this company is also exemplary. Thank you NewAir for this humidor!
Response from NewairBy NewAir , Customer Service, February 22, 2021
Thank you for the 5-star review.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: James R.
from Roanoke Texas
Verified Purchase:Yes
Finally a humidor that has it all. NewAir really knocked it out of the park with this one. Do your self a favor and purchase this humidor. NewAir listen to past complaints from customers and addressed all issues with previous models. This is truly a set it and forget it humidor that really looks nice in any room you would choose to put it in. The customer service with this company is also exemplary. Thank you NewAir for this humidor!
Response from NewairBy NewAir, Customer Service, February 22, 2021
Thank you for the 5-star review.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Best Purchase I have Ever Made
on February 22, 2021
Posted by: James R.
from Roanoke Texas
Finally a humidor that has it all. NewAir really knocked it out of the park with this one. Do your self a favor and purchase this humidor. NewAir listen to past complaints from customers and addressed all issues with previous models. This is truly a set it and forget it humidor that really looks nice in any room you would choose to put it in. The customer service with this company is also exemplary. Thank you NewAir for this humidor!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review.Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review.Thank you for choosing NewAir!
Written by a customer while visiting Newair