Customer reviews from Newair
NewAir - 840 Count Cigar Humidor Wineador with Built-in Humidification System and Opti-Temp Heating & Cooling Function - Black
Average customer rating
4.1
(109 Reviews)
Rating breakdown 109 reviews
5 Stars
64
4 Stars
22
3 Stars
6
2 Stars
7
1 Star
10
84%of customers recommend this product.
(
37 out of
44)
Customer Reviews for NewAir - 840 Count Cigar Humidor Wineador with Built-in Humidification System and Opti-Temp Heating & Cooling Function - Black
Customer Rating
5
New customer thank you
on June 29, 2021
Posted by: William Jennings
from Undisclosed
So far so good I'm letting run and do its thing for two days before transferring my cigars from the other humidor into the door
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about the NCH840BK00.Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about the NCH840BK00.Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
2
NewAir 840 with temp and humidity control.
on June 29, 2021
Posted by: Ed F
from Austin, Texas
The unit does make more noise than expected. Mine makes an on again off again clicking noise. If you are watching tv in the same room it is an issue. When you fill it with cigars there is a big difference ( top to bottom )with both temperature and humidity. The biggest difference is with the humidity. The digital display is not accurate and should not be relied on. You will need a calibrated hygrometer. I bought this unit to keep my cigars in mint condition. I don't feel mint is the condition I will be able to meet. The unit looks good. It seals tight. The drawers operate great. Lights are awesome. However, the primary reason one buys a humidor it to keep the cigars at the proper temp and humidity.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi,thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi,thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
1
Not good at all
on May 9, 2021
Posted by: OpusXPurple
from Findlay, OH
Humidity was all over the place. I've used Boveda for years and it's been fine in keeping things stable, but when used in this unit it fluctuated from 95% -60%. Needless to say, some gunk started to form on the cigars. Really not worth the risk at all.
Response from NewairBy Newair, Customer Service, May 11, 2021
Hi,Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
1
Not good at all
on May 9, 2021
Posted by: OpusXPurple
from Findlay, OH
Humidity was all over the place. I've used Boveda for years and it's been fine in keeping things stable, but when used in this unit it fluctuated from 95% -60%. Needless to say, some gunk started to form on the cigars. Really not worth the risk at all.
Response from NewairBy Newair, Customer Service, May 11, 2021
Hi,Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting Newair
Posted by: OpusXPurple
from Findlay, OH
Verified Purchase:Yes
Humidity was all over the place. I've used Boveda for years and it's been fine in keeping things stable, but when used in this unit it fluctuated from 95% -60%. Needless to say, some gunk started to form on the cigars. Really not worth the risk at all.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi,Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi,Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
1
Wouldn't do it's Primary function - humidity crtl
on March 26, 2021
Posted by: RobM.
from Florida
Verified Purchase:Yes
I wanted to love this unit. It seems well made but the humidity controls are way off. Stetting the unit to max humidity 75% yielded real humidity (verified hygrometers) of 62% or not enough to store my cigars. I worked with Newair hoping there was a way to reset the internal hygrometer but in 6 phone calls it never was revealed. They were aware of the issue so it must have been a bad batch. It happens. My beef with Newair is that when I tried to talk with anyone who knew about the product, I was told that they weren't available. The CS reps were nice but not knowledgable and as such were not helpful in the process. In the end, I sent the unit back (Keep the packaging) and was refunded. It's too bad because the unit is the perfect size for me.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with your unit. I will be happy to hear some assistance was provided to you. At NewAir our goal is to be a brand you can trust. If for any reason there's something you'd like us to take a look into, please feel free to contact us at support@newair.com or (855) 963-9247 and we'll be right on it.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with your unit. I will be happy to hear some assistance was provided to you. At NewAir our goal is to be a brand you can trust. If for any reason there's something you'd like us to take a look into, please feel free to contact us at support@newair.com or (855) 963-9247 and we'll be right on it.
Written by a customer while visiting Newair
Posted by: Dan Z.
from Kearneysville, WV
Verified Purchase:Yes
As instructed, once arrived, I let it sit for 24hrs prior to turning it on. Once I did turn it on the next day, I spent the next 48hrs seasoning all the drawers via wiping them down with distilled water several times and running the unit on 75% humidity. Day 4, loaded all my sticks and I dropped the humidity level to 66% on the unit. I’ve noticed 4hrs in, all 3 of my calibrated hygrometers were reading 56% humidity. So, again I set the unit to max, 75% humidity and left it over night. Now all my hygrometers are reading 65/66%. Which is perfect, but there’s a 10% difference what the unit is reading and what the actual humidity is. Furthermore, the unit is constantly running. It’s turns off for about a minute and turns back on, as constantly trying to adjust temp or humidity. Not sure if the unit is faulty or they’re designed to work that way.
Response from NewairBy NewAir, Customer Service, February 26, 2021
Hi, Thank you for taking the time to leave a review on your NCH840BK00. Please feel free to reach out to our customer service department at support@newair.com if you need any assistance. Thank You for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Dan Z.
from Kearneysville, WV
Verified Purchase:Yes
As instructed, once arrived, I let it sit for 24hrs prior to turning it on. Once I did turn it on the next day, I spent the next 48hrs seasoning all the drawers via wiping them down with distilled water several times and running the unit on 75% humidity. Day 4, loaded all my sticks and I dropped the humidity level to 66% on the unit. I’ve noticed 4hrs in, all 3 of my calibrated hygrometers were reading 56% humidity. So, again I set the unit to max, 75% humidity and left it over night. Now all my hygrometers are reading 65/66%. Which is perfect, but there’s a 10% difference what the unit is reading and what the actual humidity is. Furthermore, the unit is constantly running. It’s turns off for about a minute and turns back on, as constantly trying to adjust temp or humidity. Not sure if the unit is faulty or they’re designed to work that way.
Response from NewairBy NewAir , Customer Service, February 26, 2021
Hi, Thank you for taking the time to leave a review on your NCH840BK00. Please feel free to reach out to our customer service department at support@newair.com if you need any assistance. Thank You for choosing NewAir!
Written by a customer while visiting Newair