Customer reviews from greenworkstools.com
Greenworks - 40-Volt 21-Inch Self Propelled Lawn Mower (Battery and Charger Not Included) - Green
Average customer rating
4.4
(31 Reviews)
Rating breakdown 31 reviews
5 Stars
21
4 Stars
6
3 Stars
1
2 Stars
2
1 Star
1
93%of customers recommend this product.
(
26 out of
28)
Customer Reviews for Greenworks - 40-Volt 21-Inch Self Propelled Lawn Mower (Battery and Charger Not Included) - Green
Customer Rating
5
Easy to assemble and so easy to my kids can do it
on June 30, 2022
Posted by: Mfuller1116
from IL
Gender:Female
I bought this about a month ago and not disappointed at all. It lighter than my old gas one. No fumes or gas smells in garage anymore.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: DarinC
from St Louis
Gender:Male
Verified Purchase:Yes
Starts and runs fine, once I got it. Cut the yard with battery life to spare but the self propelled is awkward. I have a smaller yard with lots of obstacles so I need to go back and forth quite a bit so the self propelled is useless for alot of the yard. You have to pause before you can pull it back. Even on the straight part of the yard it was still awkward to engage the SP. I found myself holding the SP handle with one hand and the other handle with my other hand. I felt like I was fighting the mower. I have only cut the yard once. I want to give it another shot to see if I can get use to it but considering a return.
Response from greenworkstools.comBy Greenworks, Customer Care, December 3, 2021
Hello DarinC,
Thank you for taking the time to review our product we always appreciate customer feedback! the self-propelled feature is not usable in reverse. They are designed to lock when pulled back to prevent damage to the drive belt. To pull the mower back, disengage the self-propelled lever.
We hope this information helps you understand our product better, and perhaps encourages you to give it a second chance!
If it ends up that you are having an issue with the lawn mower, please contact our Customer Care at 1-888-909-6757 (1-888-90WORKS), and we would be happy to assist you further in remedying an issues. Thank you for your feedback!
Thank you for taking the time to review our product we always appreciate customer feedback! the self-propelled feature is not usable in reverse. They are designed to lock when pulled back to prevent damage to the drive belt. To pull the mower back, disengage the self-propelled lever.
We hope this information helps you understand our product better, and perhaps encourages you to give it a second chance!
If it ends up that you are having an issue with the lawn mower, please contact our Customer Care at 1-888-909-6757 (1-888-90WORKS), and we would be happy to assist you further in remedying an issues. Thank you for your feedback!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
I like the mower but it has an issue I'd like to have resolved. I put in a ticket that has yet to be viewed on the 'battery switch over' function. When one battery is depleted I have to remove both batteries and reinsert them into the same slots before it will recognize there is a second battery. Even when I'm using a single battery I need to add / remove a full battery twice before it will start back up. The reason this is such a large issue for me is because I actually waited until a model came out with this function... I didn't want last year's model that had a 'storage space' and this is honestly worse with the work-around I'm using.
Side discharge is basically useless since it throws grass about 4-6 inches so it all clumps up on the side. Mulching function is what I use and that works great. Bagging works fine but I generally only use that to clean up leaves in the fall.
The smart pace works very well so far. When I need to pull it backwards I just stop pressing on the self drive lever for a second and it works just fine. Very small learning curve but it is something to get used to.
Mower run time is about 3 of the 4 ah batteries to complete my 1/3 acre lawn (not an issue since I have 3 of them, but it is something to watch out for)
Response from greenworkstools.comBy Greenworks, Greenworks Customer Care , May 20, 2021
Hello AdamShi.
We understand your frustration as we know your time is valuable. Our team has been working tirelessly to try and get to each waiting customer while giving everyone the attention their request requires and deserves. We want nothing less than to be able to assist our customers as quickly as possible. We can assure you that the delays currently taking place are not typical under normal circumstances. We have been receiving understanding and patience from many of our customers through this difficult time which has been appreciated; we hope you will come to understand and bear with us as well. We know that this is not an ideal situation. If you have not yet heard back from us, please check your junk/spam folder our response may have landed there. If you are willing, please send a second request and ensure that your request has been submitted to info@greenworkstools.com and one of our team members will be in contact with you at the earliest opportunity to discuss this matter. We can also be reached at 1-888-909-6757. Currently, our hours of operation for our helpline are Monday to Friday 9 AM - 5 PM EST.
We truly appreciate your patience in receiving a response and we'll be sure to get your inquiry resolved.
We understand your frustration as we know your time is valuable. Our team has been working tirelessly to try and get to each waiting customer while giving everyone the attention their request requires and deserves. We want nothing less than to be able to assist our customers as quickly as possible. We can assure you that the delays currently taking place are not typical under normal circumstances. We have been receiving understanding and patience from many of our customers through this difficult time which has been appreciated; we hope you will come to understand and bear with us as well. We know that this is not an ideal situation. If you have not yet heard back from us, please check your junk/spam folder our response may have landed there. If you are willing, please send a second request and ensure that your request has been submitted to info@greenworkstools.com and one of our team members will be in contact with you at the earliest opportunity to discuss this matter. We can also be reached at 1-888-909-6757. Currently, our hours of operation for our helpline are Monday to Friday 9 AM - 5 PM EST.
We truly appreciate your patience in receiving a response and we'll be sure to get your inquiry resolved.
Written by a customer while visiting greenworkstools.com
Posted by: Unhappy in Kansas
from Kansas
Gender:Female
Verified Purchase:Yes
HORRIBLE! The self propelled mower didn't self propell. The single plastic blade hit and mised mowing spots irregularly over my entire lawn. The company wouldn't acknowledge the several emails I sent asking for help nor did they send me a return shipping label. Don't use this company if you expect good quality service and products- you won't find those things here.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Care, May 20, 2021
Hello Unhappy in Kansas,
We understand your frustration as we know your time is valuable. Our team has been working tirelessly to try and get to each waiting customer while giving everyone the attention their request requires and deserves. We want nothing less than to be able to assist our customers as quickly as possible. We can assure you that the delays currently taking place are not typical under normal circumstances. We have been receiving understanding and patience from many of our customers through this difficult time which has been appreciated; we hope you will come to understand and bear with us as well. We are sorry to hear that you are not 100% satisfied with the performance of this unit. We strive to provide a quality product and a great customer service encounter. Please allow us the opportunity to explain how the self-propelled system works. It's a bit different than our other units.
1. Start the machine.
2. While you hold the bail switch, turn the Step-Sense self-propel button to the unlocked position to open the self-propel system.
3. Turn the Step-Sense self-propel button to the locked position to close the self-propel system.
To engage the self-propel drive system while the mower is not running:
1. Turn the Step-Sense self-propel button to the unlocked position.
Hoping this was maybe a misstep and will be able to correct with these instructions.
While I do understand you have been in touch and would like to return the tool. I am sharing a link to our return. Please note you do not need a shipping label simply fill out the form online. http://www.greenworkstools.com/latest/return-policy
Greenworks provides a 30-Day money back guarantee on all direct purchases, less shipping and handling. Please view link for our return policy
If you would like us to support you before you make the decision to return it, please get in touch with us once more either directly at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com. We look forward to hearing from you.
We understand your frustration as we know your time is valuable. Our team has been working tirelessly to try and get to each waiting customer while giving everyone the attention their request requires and deserves. We want nothing less than to be able to assist our customers as quickly as possible. We can assure you that the delays currently taking place are not typical under normal circumstances. We have been receiving understanding and patience from many of our customers through this difficult time which has been appreciated; we hope you will come to understand and bear with us as well. We are sorry to hear that you are not 100% satisfied with the performance of this unit. We strive to provide a quality product and a great customer service encounter. Please allow us the opportunity to explain how the self-propelled system works. It's a bit different than our other units.
1. Start the machine.
2. While you hold the bail switch, turn the Step-Sense self-propel button to the unlocked position to open the self-propel system.
3. Turn the Step-Sense self-propel button to the locked position to close the self-propel system.
To engage the self-propel drive system while the mower is not running:
1. Turn the Step-Sense self-propel button to the unlocked position.
Hoping this was maybe a misstep and will be able to correct with these instructions.
While I do understand you have been in touch and would like to return the tool. I am sharing a link to our return. Please note you do not need a shipping label simply fill out the form online. http://www.greenworkstools.com/latest/return-policy
Greenworks provides a 30-Day money back guarantee on all direct purchases, less shipping and handling. Please view link for our return policy
If you would like us to support you before you make the decision to return it, please get in touch with us once more either directly at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com. We look forward to hearing from you.
Written by a customer while visiting greenworkstools.com
Posted by: G Wellman
from Florida
Gender:Male
Verified Purchase:Yes
Was expecting a lot and haven't been disappointed. Easy to use, cuts great and quiet. I used a competitor's battery operated self-propelled mower and felt like I was pushing an old gas engine mower. Very glad and happy I made this purchase.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: RJBJr
from Conroe TX
Gender:Male
Verified Purchase:Yes
This mower is awesome! Quiet and reliable and mows amazingly!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Wanda Hatley
from Wyoming
Gender:Female
Verified Purchase:Yes
I love my mower - no gas and no pull start. I have a large yard and can mow my whole yard and I still have 2 bars on my battery. The self-propelled feature is awesome and goes with you and not pulling you around the yard.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Finishes my lawn with just one battery!
on July 22, 2021
Posted by: shopnsavestl
from st. louis, mo
Gender:Female
Easy to use and cuts the lawn quickly and evenly! Just right for a woman!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com