Customer reviews from greenworkstools.com
Greenworks - 16 in. 40-Volt Cordless Brushless Chainsaw (Battery and Charger Not Included) - Black/Green
Average customer rating
4.6
(225 Reviews)
Rating breakdown 225 reviews
5 Stars
169
4 Stars
34
3 Stars
8
2 Stars
6
1 Star
8
93%of customers recommend this product.
(
180 out of
194)
Customer Reviews for Greenworks - 16 in. 40-Volt Cordless Brushless Chainsaw (Battery and Charger Not Included) - Black/Green
Posted by: Llll
Verified Purchase:Yes
Great trim saw for at home but not good for industrial cases
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Terrible investment
on August 21, 2021
Posted by: Jbks
from Austin TX
The chain keeps coming off no matter what adjustments I try. When it works it is great but having to remount the chain every five minutes is not me definition of efficient work.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, August 23, 2021
Hello Jbks,
Sorry to hear that the unit is performing to your expectations. Chains stretch with use. When new, they stretch more. The tension on a new or newish chain should be checked and tightened every 20 minutes of cutting or so, it can get away from you fast. This is normal stretching. Tension techniques can be found in the owner's manual. If you require additional assistance, please contact us directly at 1-888-909-6757 and we will provide an instructional guide to help you navigate the tension on your chain. We look forward to speaking to you.
Sorry to hear that the unit is performing to your expectations. Chains stretch with use. When new, they stretch more. The tension on a new or newish chain should be checked and tightened every 20 minutes of cutting or so, it can get away from you fast. This is normal stretching. Tension techniques can be found in the owner's manual. If you require additional assistance, please contact us directly at 1-888-909-6757 and we will provide an instructional guide to help you navigate the tension on your chain. We look forward to speaking to you.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
needs improvement
on March 1, 2023
Posted by: great-scot
from austin tx
Gender:Male
I can't use this saw even though I have a lot of experience using chain saws. Really like a lot of things about this saw, the size and run time of the battery, etc...But like many others it throws the chain all the time. I had my son use it who's quite a pro; didn't say anything about the chain and within 5 minutes of use he had thrown the chain very disappointing
Pros: Quiet, Environmentally Safe
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, March 2, 2023
Hello great-scot,
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please Contact Greenworks at 1-888-909-6757 (1-888-90WORKS).
All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you and working through the challenges you are experiencing.
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please Contact Greenworks at 1-888-909-6757 (1-888-90WORKS).
All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you and working through the challenges you are experiencing.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Clueless
on April 12, 2023
Posted by: Don8774
from Pittsburgh, Pa
Gender:Male
I have this saw. I got it as a gift. When I finally got around to using it, I noticed it did not have an oil cap. I've called the company and they do not have them or plan on having them. It's been well over 6 months. So I don't know if it is a good saw or not.
Pros: Environmentally Safe
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 12, 2023
Hello Don8774
Thank you for taking the time to provide this feedback. We are sorry to hear that the unit is in an unsatisfactory condition. We take matters like these very seriously and would not want any of customers to have to encounter this issue. For replacement parts and to investigate your warranty options, please or give us a call at 1-888-909-6757 (1-888-90WORKS).
Thank you for taking the time to provide this feedback. We are sorry to hear that the unit is in an unsatisfactory condition. We take matters like these very seriously and would not want any of customers to have to encounter this issue. For replacement parts and to investigate your warranty options, please or give us a call at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Powerful Workhorse and Easy to Use
on April 9, 2024
Posted by: GAustin
from Athens GA
Gender:Male
[This review was collected as part of a promotion.] I bought this a year ago and have gotten some great use out of it in my backyard and volunteering at church. I've used it to fell trees, brush, and cut logs up to 8" diameter. After cutting up three trees it was sharp as ever, and it could easily handle a tree and more on each charge.
Only caution is to check that your chain stays tight. It's so easy to use I have forgotten to since my bar up and derailed before.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Tough as nails Chainsaw!
on July 20, 2024
Posted by: bigforte1
from Neodesha Kansas
Gender:Male
[This review was collected as part of a promotion.] I bought my first chainsaw and liked it so much I turned around and got another one, exact same 16" 40v. Both have preformed flawlessly, besides a little bar oil I havnt had to do a thing, well besides sharpen the chain a couple times, but that's normal. Battery life is great durability is phenomenal, I'm pretty rough on these saws and there both still kickin butt and makin short work out of everything I throw at them. One of them I actually dropped aprox 15' and thought immediately "dang", well atleast I still have 1 saw. Once I made it down to it I hit the power button beepbeepbeep then notta, dang it I thought, then I notice the chain break was on. Pulled it into saw mode and she fired right up. Took it back up in the tree with me and the other one stayed on the ground with my son, both cutting flawlessly.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
16 inch chainsaw - well made
on August 3, 2024
Posted by: DonT
from Upstate NY
Gender:Male
[This review was collected as part of a promotion.] I purchased the greenworks 40v push mower a few weeks ago. Very impressed with the quality and decided to purchase the 16 inch chainsaw and I am equally impressed. Very happy with the performance, battery life and acceptable cost.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Mike F CT
from CT
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Tired of spending more time maintaining/fixing both of my gas chainsaws, decided to give the GW 16” a try. Couldn’t be happier! Insert battery, go to work. Plenty of power for my needs (occasional user), no mixing 2-cycle, changing fuel lines, filters, spark plugs or breathing and smelling of 2-cycle exhaust for the remainder of the day. Plus, now I have an additional 40v battery for my GW lawn de-thatcher.
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com