Customer reviews from greenworkstools.com
Greenworks - 16 in. 40-Volt Cordless Brushless Chainsaw (Battery and Charger Not Included) - Black/Green
Average customer rating
4.6
(225 Reviews)
Rating breakdown 225 reviews
5 Stars
169
4 Stars
34
3 Stars
8
2 Stars
6
1 Star
8
93%of customers recommend this product.
(
180 out of
194)
Customer Reviews for Greenworks - 16 in. 40-Volt Cordless Brushless Chainsaw (Battery and Charger Not Included) - Black/Green
Customer Rating
5
Quiet and useful Battery
on October 11, 2021
Posted by: Joe Sumone
from California
Gender:Male
Quiet and just the right size for minor jobs like firewood and tree trimming. It helps that I also a blower I bought with the same battery so I have 2 if I'm ever doing a bigger job- though that has only been with the blower so far.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
chain keeps coming off
on May 25, 2022
Posted by: geijin
from mountain view ca
Gender:Male
i've owned several gas powered chain saws and used these extensively. decided to give electric a try. the saw has plenty of power and i easily cut down a 10" oak tree and cut into sections. after about 10 minutes the chain continuously came off every 10-15 seconds. constantly had to remove the bar, readjust tension, tighten and cut for a few seconds before repeating. painful. perhaps there's a fix for this.
Response from greenworkstools.comBy Greenworks, Customer Care, May 27, 2022
Hello geijin,
Thank you for the feedback, we are sorry to hear of this experience! Chainsaw chains can come off due to multiple reasons such as worn-down bars, worn-down sprockets, and wrongly set chain tension. Please check the chain tension and condition of all parts prior to using. If anything is worn or damaged, replace parts before using again.
Replace the bar if:
• the groove is not fit with the height of the drive links (which must never touch the bottom).
• the inside of the guide bar is worn and make the chain lean to one side.
Please find instructions below for tensioning the chain!
• Stop the motor and remove the battery from the chain saw before setting the chain tension.
• Slightly loosen the chain cover lock knob.
• Turn the chain tensioning knob clockwise to tension the chain.
NOTE: A cold chain is correctly tensioned when there is no slack on the underside of the guide bar, the chain is snug, and it can be turned by hand without binding.
• Rotate the chain cover lock knob to secure. Retention the chain whenever the flats on the drive links hang out of the bar groove.
Please note, during normal saw operation, the temperature of the chain increases. The drive links of a correctly tensioned warm chain will hang approximately 1/16" out of the bar groove. New chains tend to stretch; check the chain tension frequently and tension as required.
Should you require further assistance, please contact Greenworks Customer Care at 1-888-909-6757 (1-888-90WORKS).
Thank you for the feedback, we are sorry to hear of this experience! Chainsaw chains can come off due to multiple reasons such as worn-down bars, worn-down sprockets, and wrongly set chain tension. Please check the chain tension and condition of all parts prior to using. If anything is worn or damaged, replace parts before using again.
Replace the bar if:
• the groove is not fit with the height of the drive links (which must never touch the bottom).
• the inside of the guide bar is worn and make the chain lean to one side.
Please find instructions below for tensioning the chain!
• Stop the motor and remove the battery from the chain saw before setting the chain tension.
• Slightly loosen the chain cover lock knob.
• Turn the chain tensioning knob clockwise to tension the chain.
NOTE: A cold chain is correctly tensioned when there is no slack on the underside of the guide bar, the chain is snug, and it can be turned by hand without binding.
• Rotate the chain cover lock knob to secure. Retention the chain whenever the flats on the drive links hang out of the bar groove.
Please note, during normal saw operation, the temperature of the chain increases. The drive links of a correctly tensioned warm chain will hang approximately 1/16" out of the bar groove. New chains tend to stretch; check the chain tension frequently and tension as required.
Should you require further assistance, please contact Greenworks Customer Care at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
1
BATTERY ISSUE
on September 28, 2022
Posted by: SalV
from Michigan
Gender:Female
Our chainsaw stops running after 2 mins. Fully charged battery clean oil... not working.
Other reviews have same problem. Battery costs more then what I paid for the chainsaw
Other reviews have same problem. Battery costs more then what I paid for the chainsaw
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, September 29, 2022
Hello SalV,
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit, battery and charger so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right.
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit, battery and charger so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Makes yard work so much easier !
on November 18, 2020
Posted by: Busymama07
from California
Gender:Female
[This review was collected as part of a promotion.] I've got admit it, my time spent doing yard work has been made 100% easier thanks to adding this Greenworks string trimmer. On days when I don't want to drag out my lawn mower I love being able to simply whip out our green works string trimmer and easily give my yard a clean trim as needed. I also love how easy this string trimmer is to operate! I'm a fairly slim but short women at just 5 foot 2 120lbs and find this trimmer is very light weight and comfortable to use. Battery life on this green works trimmer lasts about 2 1/2 hours but it takes only 30 minutes to an hour to get the work I need it to get done. This trimmer definitely gets the job done fast and tears down weeds with such ease. I've been using this trimmer a lot lately to cut up the grass that grows through the fence extending into our driveway.
So if your in the market for a yard work tool that will help you save so much time but keep your yard looking good I highly recommend this Greenworks String Trimmer ! I honestly didn't realize how much I needed this Greenworks trimmer until I finally used one and now I can't picture my life without it.
So if your in the market for a yard work tool that will help you save so much time but keep your yard looking good I highly recommend this Greenworks String Trimmer ! I honestly didn't realize how much I needed this Greenworks trimmer until I finally used one and now I can't picture my life without it.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Incredible Trimmer!
on November 18, 2020
Posted by: lucybug
from Fort Walton Beach, Florida
Gender:Female
[This review was collected as part of a promotion.] This is an incredible string trimmer. It gets all the weeds I can't get to with a regular lawn mower and leaves the grass even. It has a good battery that last a long time. It also feels really sturdy and durable. This string trimmer is cordless so I don't have to worry about cables getting caught in it. This a really good string trimmer.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great Product
on November 20, 2020
Posted by: azTracy
from Phoenix, Az.
Gender:Female
[This review was collected as part of a promotion.] I love Cordless Torqdrive string trimmer. I was actually surprised at how tough it was knowing it was a string trimmer. I also liked how light it was to pick up and use. It really helped me with fixing up my backyard.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Dan May
from MN
Verified Purchase:Yes
I like the plug and play feature. The chainsaw seems well powered for an electric and the convenience of it is worth a lot to me.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: C S Michael
Verified Purchase:Yes
I've used my chainsaw to trim trees and cut down a 8-9 inch diameter tree. I works great and is easy to use.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com