Customer reviews from greenworkstools.com
Greenworks - 16 in. 40-Volt Cordless Brushless Chainsaw (Battery and Charger Not Included) - Black/Green
Average customer rating
4.5
(191 Reviews)
Rating breakdown 191 reviews
5 Stars
144
4 Stars
27
3 Stars
8
2 Stars
5
1 Star
7
91%of customers recommend this product.
(
150 out of
164)
Customer Reviews for Greenworks - 16 in. 40-Volt Cordless Brushless Chainsaw (Battery and Charger Not Included) - Black/Green
Customer Rating
4
Leaks Bar and Chain Oil
on March 2, 2022
Posted by: Gent
from West Tennessee
Gender:Male
I just bought this just recently, and I have already used it on several occasions. Overall I like the saw, particularly its ease of use. My one criticism is that it leaks oil when it is not in use.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, March 3, 2022
Hello Gent,
Thank you for your feedback. We are pleased to read that you ultimately enjoy the performance of this chainsaw.
All chainsaws will slowly “leak” oil in storage (mostly from it seeping off the chain). To prevent excessive leakage, store with as little oil left in the reservoir as possible, the chainsaws flat with a rag beneath them and the pole saws upright with the motor head at the top.
During first use users should only fill the reservoir to roughly half full and check periodically to see if it needs to be refilled. Eventually, you will become accustomed to the amount of oil required for each job. This procedure will make it easier to store the unit as oil free as possible and reduce oil run off.
Hope this helps!
Thank you for your feedback. We are pleased to read that you ultimately enjoy the performance of this chainsaw.
All chainsaws will slowly “leak” oil in storage (mostly from it seeping off the chain). To prevent excessive leakage, store with as little oil left in the reservoir as possible, the chainsaws flat with a rag beneath them and the pole saws upright with the motor head at the top.
During first use users should only fill the reservoir to roughly half full and check periodically to see if it needs to be refilled. Eventually, you will become accustomed to the amount of oil required for each job. This procedure will make it easier to store the unit as oil free as possible and reduce oil run off.
Hope this helps!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Just received recently, fast delivery, uses same battery ad mower
on March 19, 2022
Posted by: Hammer102
from High falls, ny
Gender:Male
Just got it after bad wind storm took down a lot of tree branches. Quick delivery. It runs quiet. Note, it does not come with bar and chain ool. After a few cuts the blade came off. Off, it was supposed to be pretensioned. It went back on easy enough. It uses the same batter as my greenworks mower, so now I have two batteries and chargers. It is heavier than expected.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Goon
from PA
Gender:Male
Verified Purchase:Yes
Lots of power and endurance, but it takes too long to charge the battery, and the chain falls off every time I use it. And yes, I keep the chain tight.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, June 2, 2022
Hello Goon,
We are sorry to hear of the issues you are experiencing, there could possibly be some wood jammed in the chain. Remove the battery as you check the chain for any blockages. If nothing is blocking the chain, make sure your chain tensioning knob is properly engaged. If that pin on the threaded tensioning shaft is correctly positioned in the bar, then it should tension fine. Please note, this chain saw comes standard with a three-year warranty. This is more than double the industry standard and adds to your peace of mind. When you purchase this chainsaw, you can be comfortable in the knowledge that it will either keep working effectively for the duration of its warranty, or you’ll be able to get it fixed by the Greenworks at minimal cost to yourself.
We can provide guided instructions on how to tighten the chain by simply calling into the call center at 1-888-909-6757 (1-888-90WORKS).
We are sorry to hear of the issues you are experiencing, there could possibly be some wood jammed in the chain. Remove the battery as you check the chain for any blockages. If nothing is blocking the chain, make sure your chain tensioning knob is properly engaged. If that pin on the threaded tensioning shaft is correctly positioned in the bar, then it should tension fine. Please note, this chain saw comes standard with a three-year warranty. This is more than double the industry standard and adds to your peace of mind. When you purchase this chainsaw, you can be comfortable in the knowledge that it will either keep working effectively for the duration of its warranty, or you’ll be able to get it fixed by the Greenworks at minimal cost to yourself.
We can provide guided instructions on how to tighten the chain by simply calling into the call center at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
5
No more pull cords!!!
on June 4, 2022
Posted by: MowinginCt
The 40v chainsaw cuts like a champ, and the 4.0 battery lasts a long time. I love the push button start. I had a tree fall close to my barn, it was over 12 inches at the base, the saw made short work of it. Another great Greenworks product.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Battery
on July 7, 2022
Posted by: Karen274
from Oregon, illinois
Gender:Female
I’ve had my greenwowrks chain saw for only maybe 7 months and used it a serious handful of times. Today after using it to cut a
Few small trees it started beeping after only maybe 20 minutes of work red light battery low. Seemed odd as I had charged it completely just prior to using …put it on the charger and it won’t charge - blinking red light… annoyed since it’s been a serious only few times used and now the battery is not working …that’s a huge expense to buy another battery esp if they only last for a half dozen times used
Few small trees it started beeping after only maybe 20 minutes of work red light battery low. Seemed odd as I had charged it completely just prior to using …put it on the charger and it won’t charge - blinking red light… annoyed since it’s been a serious only few times used and now the battery is not working …that’s a huge expense to buy another battery esp if they only last for a half dozen times used
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, July 11, 2022
Hello Karen274,
Thank you for your review. We are very sorry to hear about this experience! We understand how this can be frustrating. If the status LED light on your charger blinks red, remove the battery from the charger for 1 minute, then reinsert. If the status LED blinks green, then the battery is properly charging.
However, if the status LED is continuing to flash red, remove the battery and unplug the charger for 1 minute. After 1 minute, plug in the charger and reinsert the battery. If the status LED blinks green, then the battery is properly charging. If the status LED is still blinking red, then this likely indicates an issue with the battery or charger and should be taken care of either with our warranty team or by means of replacement. Please kindly reach out to our team at 1-888-909-6757 (1-888-90WORKS).
Thank you for your review. We are very sorry to hear about this experience! We understand how this can be frustrating. If the status LED light on your charger blinks red, remove the battery from the charger for 1 minute, then reinsert. If the status LED blinks green, then the battery is properly charging.
However, if the status LED is continuing to flash red, remove the battery and unplug the charger for 1 minute. After 1 minute, plug in the charger and reinsert the battery. If the status LED blinks green, then the battery is properly charging. If the status LED is still blinking red, then this likely indicates an issue with the battery or charger and should be taken care of either with our warranty team or by means of replacement. Please kindly reach out to our team at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Posted by: Jiff
Verified Purchase:Yes
Only issue is lack of battery life. Previous model had a much larger and longer lasting battery
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Terrible Line Feeder
on September 28, 2022
Posted by: JLH4119
The bump feed gets stuck routinely and the strength of the tool is fairly weak. I gave it one season to win me over, but it never did. I will be purchasing a new trimmer next year.
Response from greenworkstools.comBy Greenworks, Customer Care, September 29, 2022
Hello JLH4119,
Thank you for taking the time to share your experience with this product. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. Bump feed getting stuck, check that the guard is cleared of debris. Build up debris on the underside of the guard may prevent the line from cutting at its full potential. Ensure the cutting blade located on the underside of the guard is exposed, clean and clear of debris. If the blade is dull sharpen or replace the cutting blade. This will allow your trimmer line to work more effectively.
We hope this tip helps! If you would like us to support you before you make the decision to return it, please get in touch with us directly at 1-888-909-6757 (1-888-90WORKS). We look forward to hearing from you.
Thank you for taking the time to share your experience with this product. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. Bump feed getting stuck, check that the guard is cleared of debris. Build up debris on the underside of the guard may prevent the line from cutting at its full potential. Ensure the cutting blade located on the underside of the guard is exposed, clean and clear of debris. If the blade is dull sharpen or replace the cutting blade. This will allow your trimmer line to work more effectively.
We hope this tip helps! If you would like us to support you before you make the decision to return it, please get in touch with us directly at 1-888-909-6757 (1-888-90WORKS). We look forward to hearing from you.
Written by a customer while visiting greenworkstools.com
Posted by: SimonT
from Charlottesville, VA
Gender:Male
Verified Purchase:Yes
Smooth as silk, powerful as a lion. I’ll never purchase a gas powered chainsaw again. User tip: purchase 2 x 4AHr batteries if you have serious clean up to do!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com