Customer reviews from greenworkstools.com
Greenworks - 16 in. 40-Volt Cordless Brushless Chainsaw (Battery and Charger Not Included) - Black/Green
Average customer rating
4.6
(225 Reviews)
Rating breakdown 225 reviews
5 Stars
169
4 Stars
34
3 Stars
8
2 Stars
6
1 Star
8
93%of customers recommend this product.
(
180 out of
194)
Customer Reviews for Greenworks - 16 in. 40-Volt Cordless Brushless Chainsaw (Battery and Charger Not Included) - Black/Green
Customer Rating
5
Plenty of Power
on January 8, 2025
Posted by: RJMJ
from Florida
Gender:Male
[This review was collected as part of a promotion.] I purchased this to replace a corded saw that I have had for ages. I had gone electric because of the many problems with small gas engines. This tool has brought back the freedom of movement along with many features, like soft start, instant chain brake and oh yea, lots of power!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Matt Mittelgrau
Verified Purchase:Yes
Easy to use, and the battery lasted long enough to take out a 30 foot tree.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great tool and quiet!
on February 19, 2022
Posted by: WJO3
from Detroit
Gender:Male
I bought this tool after a major storm rolled through to help with cleanup. I cut enough wood to pile a face cord and I think I only charged the battery twice. The best part was my neighbors didn't know I was doing anything because they didn't hear anything.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: skm54
Verified Purchase:Yes
When pulling the trigger, the saw chain begins slowly. Apparently a safety feature. Any pressure applied making cuts into, say, a 12 inch diameter log will stall the chain. You need to baby it. Don't discard your gas chainsaw.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Service , November 18, 2020
Hello Rockpocket,
Thank you for your review. It is unfortunate to hear that you are not completely satisfied with this saw. Our 40V line is designed for light to medium-duty jobs. If you're looking for a product more comparable to the power of gas, we would recommend taking a look at our 80V line of tools; we do not think you'll be disappointed.
Thank you for your review. It is unfortunate to hear that you are not completely satisfied with this saw. Our 40V line is designed for light to medium-duty jobs. If you're looking for a product more comparable to the power of gas, we would recommend taking a look at our 80V line of tools; we do not think you'll be disappointed.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Assembling instructions poor...the knob to attach the handle is broken
on May 25, 2021
Posted by: All1
from Cincinnati, Ohio
Gender:Female
I had difficulty assembling the trimmer STG304
The instructions were poorly issustrated.
The handle knob is not usable it is too short to reach the screw in blot.
The instructions were poorly issustrated.
The handle knob is not usable it is too short to reach the screw in blot.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 13, 2021
Hello All1,
Thank you for taking the time to share your experience. We are concerned to read that you experienced an issue during assembly. Our team apologizes for the delay in addressing your concern. If you still require assistance with this matter, we kindly request that you contact us directly for assistance and troubleshooting at 1-888-909-6757 or by sending an email to info@greenworkstools.com using the subject line "Help Request: Reviewer Response".
Thank you for taking the time to share your experience. We are concerned to read that you experienced an issue during assembly. Our team apologizes for the delay in addressing your concern. If you still require assistance with this matter, we kindly request that you contact us directly for assistance and troubleshooting at 1-888-909-6757 or by sending an email to info@greenworkstools.com using the subject line "Help Request: Reviewer Response".
Written by a customer while visiting greenworkstools.com
Posted by: bmbfan
Verified Purchase:Yes
Pretty good when the line extends. It doesn't come out when bumped and sometimes gets lost inside resulting in disassembly.
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , August 11, 2021
Hello bmbfan,
I am sorry to hear about your experience. Please be advised only 1/4 inch of trimmer line is extended when you bump the head. Trimmer line tends to break off when the trimmer line makes contact with hard surface areas. Therefore more line is required. If the line gets too short it does roll back into the trimmer head. The trimmer line should be 2-3 inches out of the trimmer head while in operation.
We advise extending the line prior to use and keeping an eye on trimmer line when the unit is in use so it does not get too short.
If issues continue and you wish for further assistance, please do not hesitate to contact us at 1-888-909-6757 or by email to info@greenworkstools.com. We're happy to help.
I am sorry to hear about your experience. Please be advised only 1/4 inch of trimmer line is extended when you bump the head. Trimmer line tends to break off when the trimmer line makes contact with hard surface areas. Therefore more line is required. If the line gets too short it does roll back into the trimmer head. The trimmer line should be 2-3 inches out of the trimmer head while in operation.
We advise extending the line prior to use and keeping an eye on trimmer line when the unit is in use so it does not get too short.
If issues continue and you wish for further assistance, please do not hesitate to contact us at 1-888-909-6757 or by email to info@greenworkstools.com. We're happy to help.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Greenworks 40v chainsaw model csf403
on June 17, 2023
Posted by: Dtwh
from Kansas
Bought this chainsaw last labor day, have used it 5 or 6 times. Now after pulling both triggers to engage the saw it will shut off after about 15 to 20 seconds, have to pull the trigger again to get it going again. Now this is all it will do. Work for 15 to 20 seconds then shut off. Called greenworks customer service, they cant do anything for me being that i have used an after market battery. Love the way they stand behind their products. Wont buy another greenworks product.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 19, 2023
Hello Dtwh,
We advise our customers to only use Greenworks branded battery and not a third party off brand battery. Greenworks will not be liable for any issues an aftermarket off-brand battery may cause to your Greenworks tools and will void any and all warranty claims for your Greenworks tools. Greenworks will stand behind our product when it’s our product. We do not stand behind third party products as they are not tested nor manufactured by Greenworks.
We advise our customers to only use Greenworks branded battery and not a third party off brand battery. Greenworks will not be liable for any issues an aftermarket off-brand battery may cause to your Greenworks tools and will void any and all warranty claims for your Greenworks tools. Greenworks will stand behind our product when it’s our product. We do not stand behind third party products as they are not tested nor manufactured by Greenworks.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
it's okay
on August 9, 2018
Posted by: Rook
from Pound RIdge, NY
Gender:Male
I've been using this chainsaw for the past 2 years. It works well. My one complaint would be that the battery needs to be charged frequently if you have lots of trees or limbs to cut.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com