I bought a weed eater with this battery and I can't get more than 18 mins out of a charge. I started a stop watch each of the 3 times I used and the most I got was 18min. Average about 15min. Maybe my battery is defective.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, June 24, 2022
Hello Grass420,
We are sorry to hear that you were not completely satisfied with the run time of this battery. The run time varies depending on the tool that it is being used in but also the load acting against the unit while in use. We would be happy to investigate to see whether your run time would be considered average; please kindly contact by phone at 1-888-909-6757.
I have 4 greenworks tools all 24V and one is not compatible. Three use 29842 batteries and one uses BAM709 and they are not compatible with the tools or charger. Why in the world are there two different 24V systems. I did not know that when I bought the fourth tool and now I can’t charge BAM709 battery. To me this is unacceptable.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 24, 2022
Hello bill0262
We're sorry to hear about your experience! It sounds like you will need to contact us directly as some further information would be required to better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask is that you have access to the unit, battery, and charger so that we can complete troubleshooting with you and gather the necessary unit information.
I bought 2 more of these batteries because they work great and hold a good charge. I have had the others for over 4 years and they still work great. I gave my son a few tools so now we both have 2 good batteries.