Customer reviews from greenworkstools.com
Greenworks - 24 Volt 2.0Ah Battery with Built In USB Charing Port (Charger not included)
Average customer rating
4.3
(50 Reviews)
Rating breakdown 50 reviews
5 Stars
37
4 Stars
2
3 Stars
4
2 Stars
2
1 Star
5
82%of customers recommend this product.
(
33 out of
40)
Customer Reviews for Greenworks - 24 Volt 2.0Ah Battery with Built In USB Charing Port (Charger not included)
Posted by: Anonymous
from Clovis ca
Verified Purchase:Yes
Greenworks is Awesome! I bought 2 batteries and one didnt work and i reached out to them, they sent another one and didnt make me send back the one that didnt work so well, so didnt have to pay any shipping...they stand behind thier products. I worked with Doug, he was grear! Thanks Greenworks❤
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Why two different 24V batteries
on May 21, 2022
Posted by: bill0262
from Clayton, SL
Gender:Male
I have 4 greenworks tools all 24V and one is not compatible. Three use 29842 batteries and one uses BAM709 and they are not compatible with the tools or charger. Why in the world are there two different 24V systems. I did not know that when I bought the fourth tool and now I can’t charge BAM709 battery. To me this is unacceptable.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 24, 2022
Hello bill0262
We're sorry to hear about your experience! It sounds like you will need to contact us directly as some further information would be required to better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask is that you have access to the unit, battery, and charger so that we can complete troubleshooting with you and gather the necessary unit information.
We're sorry to hear about your experience! It sounds like you will need to contact us directly as some further information would be required to better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask is that you have access to the unit, battery, and charger so that we can complete troubleshooting with you and gather the necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: Skinner
from SC
Gender:Male
Verified Purchase:Yes
Doesn’t fit my limb trimmer nor charger as described !!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , Customer Care, October 6, 2021
Hello Skinner,
Thank you for your review. We are sorry to hear about this issue! If all the batteries are from the Greenworks G24V line then the batteries/tools are interchangeable. We kindly ask that you repost this review while including the model number of the unit so that we can be sure to provide you with accurate information. Alternatively, you may contact us directly at 1-888-909-6757 or submit an email to info@greenworkstools.com.
Thank you for your review. We are sorry to hear about this issue! If all the batteries are from the Greenworks G24V line then the batteries/tools are interchangeable. We kindly ask that you repost this review while including the model number of the unit so that we can be sure to provide you with accurate information. Alternatively, you may contact us directly at 1-888-909-6757 or submit an email to info@greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Posted by: Phyllis H
from NJ
Gender:Female
Verified Purchase:Yes
The battery is light weight and easy to put on and off. I wish it had a longer charge but then it might be heavier so just make sure you have extra batteries to finish the job. Definitely worth not having to lug over a hundred feet of wire.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: speedchase
from Dallas, TX
Gender:Male
Verified Purchase:Yes
Nice upgrade to the original batteries that came with my drills (from Costco). The new ones hold charge for quite sometime
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Work great for few uses then fail
on January 17, 2021
Posted by: George02
from Yakima wa
I got this tool as a gift I worked fine then I didn’t used now that I’m need to use it again battery light is blinking according to instructions I have a bad battery, sorry but I’m dissatisfied with this battery looks new because was barely used and now don’t work.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, January 27, 2021
Hello George02,
Thank you for your feedback. We are sorry to hear that you have experienced an issue with this product The charger can at times go into a false defect; this means it's unable to correctly read the battery and may show the battery as being defective when it's not. This information is located inside the charger's manual. To resolve false defect, remove the battery from the charger for 1 minute, then reinsert. If the status LED blinks GREEN, then the battery is properly charging. If the status LED is still blinking RED, remove the battery and unplug the charger for 1 minute. After 1 minute, plug in the charger and reinsert the battery. This should resolve the false defect detection. If you have followed the correct charging procedure and are still finding that your batteries are not holding their charge as they should, we would be interested in hearing more about this issue. Please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS).
Thank you for your feedback. We are sorry to hear that you have experienced an issue with this product The charger can at times go into a false defect; this means it's unable to correctly read the battery and may show the battery as being defective when it's not. This information is located inside the charger's manual. To resolve false defect, remove the battery from the charger for 1 minute, then reinsert. If the status LED blinks GREEN, then the battery is properly charging. If the status LED is still blinking RED, remove the battery and unplug the charger for 1 minute. After 1 minute, plug in the charger and reinsert the battery. This should resolve the false defect detection. If you have followed the correct charging procedure and are still finding that your batteries are not holding their charge as they should, we would be interested in hearing more about this issue. Please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Batteries
on April 20, 2024
Posted by: Sherry D
from Foley Alabama
Gender:Female
I love the mower. It was a gift. BUT!!! The batteries are HORRIBLE!!!! I might be able to cut for 25 minutes (if I'm lucky), then they die.
Response from greenworkstools.comBy Greenworks, April 22, 2024
Hello SherryD,
We are sorry to hear that you were not completely satisfied with the run time of this battery. The run time varies depending on the tool that it is being used in but also the load acting against the unit while in use. We would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
We are sorry to hear that you were not completely satisfied with the run time of this battery. The run time varies depending on the tool that it is being used in but also the load acting against the unit while in use. We would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
3
15 minute run time
on November 25, 2017
Posted by: divin diva
from raleigh, nc
Gender:Female
Received my blower/trimmer combo yesterday and charged the battery overnight. Lasted about 15 minutes blowing leaves this morning :( Makes it impossible to complete the job without recharging-now waiting to see how long a recharge takes and have ordered 2 more PRICEY batteries so I can finish a job once started. Blower does work well and is light weight and easy to use.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks Customer Service , Greenworks Technical Support , November 27, 2017
Hello divin diva
I am sorry to read that you’re not satisfied with the run time.
The battery life will be very dependent on the load, the battery size; also the power you are running the machine at the battery will last accordingly.
Please consider contacting us directly at 888-909-6757 or on info@greenworkstools.com. We are here to provide you with support and assist with any questions or concerns you may have.
I am sorry to read that you’re not satisfied with the run time.
The battery life will be very dependent on the load, the battery size; also the power you are running the machine at the battery will last accordingly.
Please consider contacting us directly at 888-909-6757 or on info@greenworkstools.com. We are here to provide you with support and assist with any questions or concerns you may have.
Written by a customer while visiting greenworkstools.com