Customer reviews from greenworkstools.com
Greenworks - 24 Volt 2.0Ah Battery with Built In USB Charing Port (Charger not included)
Average customer rating
4.3
(50 Reviews)
Rating breakdown 50 reviews
5 Stars
37
4 Stars
2
3 Stars
4
2 Stars
2
1 Star
5
82%of customers recommend this product.
(
33 out of
40)
Customer Reviews for Greenworks - 24 Volt 2.0Ah Battery with Built In USB Charing Port (Charger not included)
Customer Rating
1
Won't Charge!
on September 20, 2025
Posted by: Cabo
from Kentucky
Gender:Female
I just purchased this new battery (Model# 2949702AZ) and it won't charge. Charger continues to blink red after 3 hours of attempting to charge. I replaced the original battery that was only 1.5 years old with this new purchase. The old battery was doing the same thing and now this BRAND NEW battery won't charge either.
Pros: Easy to Use
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, September 22, 2025
Hello Cabo. The difficulties you are experiencing with the Greenworks 24v charger are apologized for. Please try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. Ensure the battery is firmly seated by applying firm, steady pressure during connection. After attempting the troubleshooting tip and, the problem persists. We recommend contacting our customer support team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30AM – 5PM EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. Saturday: 9AM to 5PM EST. Sunday: 9AM to 5PM EST. So, our experts can discuss your experience; please have your the battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. *Hours are subject to change.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Disappointing
on September 9, 2025
Posted by: Gibb
from Mn
Gender:Male
I have an older 24v pole saw (20102) and none of these 24v batteries fit.
Disappointed that Greenworks does not support their older products.
Disappointed that Greenworks does not support their older products.
Pros: Easy to Use
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, September 9, 2025
Hello Gibb. We appreciate you sharing this feedback and understand your disappointment. We truly value customers who have been with us from the beginning, and our team would be happy to check if there are any options available for your model. Please reach out to us on Live chat (www.greenworkstools.com) or call 1-888-909-6757 with the model number and date of the battery and we should be able to verify compatibility.
Written by a customer while visiting greenworkstools.com
Posted by: JohnLei
from Valley, AL
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Charges well and works well in my Greenworks 24v tools.
Pros: Convenient, Easy to Use, Environmentally Safe, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Batteries
on April 20, 2024
Posted by: Sherry D
from Foley Alabama
Gender:Female
I love the mower. It was a gift. BUT!!! The batteries are HORRIBLE!!!! I might be able to cut for 25 minutes (if I'm lucky), then they die.
Response from greenworkstools.comBy Greenworks, April 22, 2024
Hello SherryD,
We are sorry to hear that you were not completely satisfied with the run time of this battery. The run time varies depending on the tool that it is being used in but also the load acting against the unit while in use. We would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
We are sorry to hear that you were not completely satisfied with the run time of this battery. The run time varies depending on the tool that it is being used in but also the load acting against the unit while in use. We would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Faulty From The Get Go
on June 19, 2023
Posted by: CriticalC
from San Francisco, CA
Gender:Male
I brought a new 24v 2.0 battery replacement for my drill and has never worked correctly. After I gave it a full complete charge, it only runs for one or two seconds and stop working. It immediately works again when I pull the trigger but cuts off each and every time. What is the problem, did I do something wrong or should I get another battery? This makes no sense.
Pros: Convenient
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Customer Care, June 20, 2023
Hello CriticalC,
We are sorry for your experience, the most common issue related to a unit only working for a few seconds is connection or battery charge. If the charge is full, please make sure the battery clicks into place. Intermittent function can occur when the battery has not been correctly seated into the compartment on the tool.
Hoping this suggestion will correct the issue you are experiencing, if not please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
We are sorry for your experience, the most common issue related to a unit only working for a few seconds is connection or battery charge. If the charge is full, please make sure the battery clicks into place. Intermittent function can occur when the battery has not been correctly seated into the compartment on the tool.
Hoping this suggestion will correct the issue you are experiencing, if not please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
3
24V 43Wh model # 29842
on March 10, 2023
Posted by: Anonymous
from Saint Joseph, Louisiana
Gender:Female
I bought 2 batteries 2 years ago. Now both of them only last approximately 10 minutes ? My lights show fully charged but I don’t understand why the battery goes dead so fast?
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, March 13, 2023
Hello Kimberlyrogers,
We are sorry to hear about the experience you have encountered with this battery. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. Please know that our batteries are covered by the manufacturer's warranty as stated in the owner’s manual period from the date of purchase.
Should you continue to experience a problem with the battery and charger, please give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
We are sorry to hear about the experience you have encountered with this battery. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. Please know that our batteries are covered by the manufacturer's warranty as stated in the owner’s manual period from the date of purchase.
Should you continue to experience a problem with the battery and charger, please give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: user_88
from Indiana
Gender:Female
Verified Purchase:Yes
Excellent, light weight and powers the hand tools pretty well
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Marte Langston
from Florida
Verified Purchase:Yes
Battery is perfect for recharging. Small light weight and great price.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com