Customer reviews from Zwilling.com
ZWILLING - Enfinigy 50-Oz. Cool Touch Kettle Pro - Black
Average customer rating
4.8
(883 Reviews)
Rating breakdown 883 reviews
5 Stars
745
4 Stars
111
3 Stars
13
2 Stars
4
1 Star
10
98%of customers recommend this product.
(
791 out of
810)
Customer Reviews for ZWILLING - Enfinigy 50-Oz. Cool Touch Kettle Pro - Black
Customer Rating
3
Lacking quality?
on June 23, 2024
Posted by: Anonymous
Frequency of use:Daily
[This review was collected as part of a promotion.] Well the kettle itself does what a kettle does, heats water, and does so fairly quickly. Two things to keep in mind with this product is that the glossy base is difficult to keep finger print and dust/streak free but more importantly, after just 6 months of twice a day use, the scale filter screen broke off. This does not appear to affect the efficiency of the kettle but does support the idea that quality of products is a thing of the past. So sad!
I would recommend this to a friend!
Response from Zwilling.comBy Consumer Relations, June 24, 2024
Thank you for your review and for your feedback. We apologize for your experience as this is not common. The base and the water container can be cleaned with a damp, lint-free cloth. Please email our consumer relations team directly at hello@zwillingus.com with your name and contact information, they will be able to assist you.
Written by a customer while visiting Zwilling.com
Customer Rating
3
hot body
on July 14, 2024
Posted by: tea drinker2
Frequency of use:Daily
the body does get hot (after some time of use.) It's a kettle. supposed to boil water. what do you want me to say?!
Response from Zwilling.comBy Consumer Relations, August 29, 2024
Thank you for your review and for your feedback. The outer housing becomes warm, however, with continuous back to back usage the housing will get hot. It should be considered that all people have a different perception of warmth. Therefore, caution is required when handling heated devices.
Written by a customer while visiting Zwilling.com
Customer Rating
1
Didn't last long
on October 17, 2024
Posted by: Dathan
Frequency of use:Daily
Purchased 13 months ago. Excited when first received. It worked as it's expected. But only for about 1 year and then broke right after warranty. When it worked, it worked. Everything's fine. I actually quite enjoyed using it.
No, I would not recommend this to a friend.
Response from Zwilling.comBy Consumer Relations, October 18, 2024
Thank you for your review and for your feedback. We apologize for your experience as this is not common. We are happy to hear that you enjoyed using your Kettle Pro and we understand your disappointment. At Zwilling we stand behind all our products. Please email our consumer relations team directly at hello@zwillingus.com with your name and contact information, they will be able to assist you.
Written by a customer while visiting Zwilling.com
Customer Rating
2
Rust Problem
on December 28, 2024
Posted by: NdJo
Frequency of use:Daily
Love the kettle but I have the same issue as other people with rust developing at the bottom of the kettle.Can't get it to clean off and makes me nervous about drinking the rusty water. Sadly, I can't recommend what otherwise is a great kettle.
No, I would not recommend this to a friend.
Written by a customer while visiting Zwilling.com
Customer Rating
1
Unit was dead on arrival and never worked once.
on December 28, 2024
Posted by: Beans78
Purchased as a gift. Just took it out and cleaned it and all appears to be new. However, after a brief flash of all the controls the unit has no power. I’ve followed all directions. It has water, connected properly, etc. The outlet works (I’ve checked it with a multimeter and also tried other appliances. Also tried a second outlet that works fine (new house). The unit is simply dead. Returning and not sure I want another one considering this is a higher end brand and a pricey item for what it does and it came out of the box dead.
No, I would not recommend this to a friend.
Written by a customer while visiting Zwilling.com
Posted by: CSaW
Verified Purchase:Yes
We received a defective product: the kettle does not power on at all. Two weeks later, Zwilling has still not responded.
No, I would not recommend this to a friend.
Response from Zwilling.comBy Consumer Relations, January 21, 2025
Thank you so much for your feedback. We sincerely apologize for the inconvenience you've experienced with your kettle and the delay in our response. We understand how frustrating this situation must be. Our Customer Relations team is currently reviewing your case and will reach out to you as soon as possible. We appreciate your patience and will work to resolve this matter promptly. Thank you for bringing this to our attention.
The ZWILLING Team
The ZWILLING Team
Written by a customer while visiting Zwilling.com
Customer Rating
1
Rusted after 1 month
on September 26, 2020
Posted by: jenn37
Frequency of use:Daily
We had the kettle for one month and it is now rusted inside and on the lid.
No, I would not recommend this to a friend.
Response from Zwilling.comBy Consumer Relations, September 28, 2020
Thank you for taking the time to share your experience with us. We are sorry to see this. If you feel the product has rusted due to a potential manufacturing defect, please refer to the manual included with your purchase for warranty return instructions. To prevent rust and other corrosion, be sure to hand wash and promptly and thoroughly dry the kettle after use.
Written by a customer while visiting Zwilling.com
Customer Rating
5
Great product & beautiful design
on July 12, 2021
Posted by: Jysh
Frequency of use:Daily
[This review was collected as part of a promotion.] It’s a kettle like no other. Looks great, works even better. Temperature control, touch screen, boils water to set temperature accurately, ease of use and clean. Features and function are advanced. The cool touch feature is the best, no more heat burns if you accidentally touch the exterior.
I would recommend this to a friend!
Written by a customer while visiting Zwilling.com