Customer reviews from dell.com
Dell - MS3320W Mobile Wireless Optical Mouse - Black
Average customer rating
4.4
(2,309 Reviews)
Rating breakdown 2,309 reviews
5 Stars
1,596
4 Stars
305
3 Stars
179
2 Stars
90
1 Star
139
83%of customers recommend this product.
(
1,526 out of
1,835)
Customer Reviews for Dell - MS3320W Mobile Wireless Optical Mouse - Black
Posted by: Tyson357
Verified Purchase:Yes
Send the correct equipment
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, June 24, 2021
Hello there, Tyson357,
Thank you for your review. We're sorry about your retrieval of the wrong product and would love to get you the correct one. Please, use the information below to contact Dell Support at your earliest convenience in regard to your product.
Kind regards,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your review. We're sorry about your retrieval of the wrong product and would love to get you the correct one. Please, use the information below to contact Dell Support at your earliest convenience in regard to your product.
Kind regards,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Shirley
Verified Purchase:Yes
It fell off the desk and never worked again!
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, June 28, 2021
Salutations, Shirley,
Thank you for your review. We're sorry to hear that your product may have taken damage hindering its functions. We would love to help right away. Please use the information below to contact Dell as soon as possible.
Kind regards,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your review. We're sorry to hear that your product may have taken damage hindering its functions. We would love to help right away. Please use the information below to contact Dell as soon as possible.
Kind regards,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Elaine
Verified Purchase:Yes
Says low battery after one week and even after replacing battery. Think I got a lemon. Will call Dell for replacement.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, June 28, 2021
Good day, Elaine,
Thank you for your input and feedback. We apologize for the issues you have come across with your product and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Thank you for your time,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your input and feedback. We apologize for the issues you have come across with your product and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Thank you for your time,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Joe
Verified Purchase:Yes
Seems very cheaply made. Didnt work right out of the box.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, July 6, 2021
Hello, Joe,
Thank you for your feedback and review. We apologize for the intermittent performance you have with your mouse. Below are steps that can be used to diagnose the direct issue with your mouse input.
1. Run diagnostics on your mouse, and you have the option to run online or built-in diagnostics (you will need a known good mouse that is attached to start the diagnostics).
-Online diagnostics.
2. Browse to the Online Mouse Diagnostics page.
-The test will start automatically.
3. You may be prompted to install or update the SupportAssist program, if so, follow the prompts.
4. Make sure to perform the test on the mouse that is having the issue.
This link can be used to begin the diagnostic test: http://dell.to/3faPBha
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your feedback and review. We apologize for the intermittent performance you have with your mouse. Below are steps that can be used to diagnose the direct issue with your mouse input.
1. Run diagnostics on your mouse, and you have the option to run online or built-in diagnostics (you will need a known good mouse that is attached to start the diagnostics).
-Online diagnostics.
2. Browse to the Online Mouse Diagnostics page.
-The test will start automatically.
3. You may be prompted to install or update the SupportAssist program, if so, follow the prompts.
4. Make sure to perform the test on the mouse that is having the issue.
This link can be used to begin the diagnostic test: http://dell.to/3faPBha
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Laurie
Verified Purchase:Yes
Excellent product. Works perfectly. So nice not having a cable attached.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
The operation of the mouse is sporadic.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, July 9, 2021
Good day, Ron Nousain,
Thank you for your feedback and review. We apologize for the intermittent performance you have with your mouse. Below are steps that can be used to diagnose the direct issue with your mouse input.
1. Run diagnostics on your mouse, and you have the option to run online or built-in diagnostics (you will need a known good mouse that is attached to start the diagnostics).
-Online diagnostics.
2. Browse to the Online Mouse Diagnostics page.
-The test will start automatically.
3. You may be prompted to install or update the SupportAssist program, if so, follow the prompts.
4. Make sure to perform the test on the mouse that is having the issue.
This link can be used to begin the diagnostic test: http://dell.to/3faPBha
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your feedback and review. We apologize for the intermittent performance you have with your mouse. Below are steps that can be used to diagnose the direct issue with your mouse input.
1. Run diagnostics on your mouse, and you have the option to run online or built-in diagnostics (you will need a known good mouse that is attached to start the diagnostics).
-Online diagnostics.
2. Browse to the Online Mouse Diagnostics page.
-The test will start automatically.
3. You may be prompted to install or update the SupportAssist program, if so, follow the prompts.
4. Make sure to perform the test on the mouse that is having the issue.
This link can be used to begin the diagnostic test: http://dell.to/3faPBha
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Jinx
Verified Purchase:Yes
Its a horrible mouse. It won't click where I want it to. It will highlight the whole paragraph when I just need the cursor next to one word.
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, July 28, 2021
Hello there Jinx,
Thank you for taking the time to leave feedback on this product. We are sorry to hear you are experiencing issues with this product. Below I have provided troubleshooting steps and a link with more steps that should help resolve this issue. If you are still experiencing issues, please use the information below to reach out to our Dell Support Team directly.
1. Check the battery level
- If the device uses rechargeable batteries, ensure that the batteries are fully charged.
- If the batteries are exhausted, replace them with a new one.
2. Turn off the device, and then turn it on. Check if the battery-status light is flashing amber 10 times, indicating that the battery power is low. If the batteries are fully depleted, the battery status light will not turn on
3. Restart your computer.
4. Ensure that the distance between your computer and keyboard/mouse is within 10 meters
Additional Troubleshooting: https://dell.to/3B4Kv0C
Kind Regards,
Lexy@Dell
If you require further assistance, you can contact Dell directly with the information below.
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for taking the time to leave feedback on this product. We are sorry to hear you are experiencing issues with this product. Below I have provided troubleshooting steps and a link with more steps that should help resolve this issue. If you are still experiencing issues, please use the information below to reach out to our Dell Support Team directly.
1. Check the battery level
- If the device uses rechargeable batteries, ensure that the batteries are fully charged.
- If the batteries are exhausted, replace them with a new one.
2. Turn off the device, and then turn it on. Check if the battery-status light is flashing amber 10 times, indicating that the battery power is low. If the batteries are fully depleted, the battery status light will not turn on
3. Restart your computer.
4. Ensure that the distance between your computer and keyboard/mouse is within 10 meters
Additional Troubleshooting: https://dell.to/3B4Kv0C
Kind Regards,
Lexy@Dell
If you require further assistance, you can contact Dell directly with the information below.
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Grismo
Verified Purchase:Yes
Meh, pricey and disappointing. Biggest thing is not having the "Microsoft Menu" function behind the mouse wheel. I'm keeping it as just a spare. I got Microsoft "Sculpt" Mobile Mouse for $9.99 and feels and works far better for me. Having Bluetooth capability is a plus I guess, but not for me....
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, August 9, 2021
Dear Grismo,
Thank you for taking the time to provide valued feedback. Feedback like yours helps us improve our future products and services. We apologize for the issues you have experienced with your product. Please use the information below to reach out to our Dell support team if you require additional assistance.
Best,
Lexy@Dell
If you require further assistance, you can contact Dell directly with the information below.
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for taking the time to provide valued feedback. Feedback like yours helps us improve our future products and services. We apologize for the issues you have experienced with your product. Please use the information below to reach out to our Dell support team if you require additional assistance.
Best,
Lexy@Dell
If you require further assistance, you can contact Dell directly with the information below.
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com