Customer reviews from dell.com
Dell - MS3320W Mobile Wireless Optical Mouse - Black
Average customer rating
4.4
(2,293 Reviews)
Rating breakdown 2,293 reviews
5 Stars
1,585
4 Stars
304
3 Stars
176
2 Stars
90
1 Star
138
83%of customers recommend this product.
(
1,517 out of
1,824)
Customer Reviews for Dell - MS3320W Mobile Wireless Optical Mouse - Black
Posted by: Phil
Verified Purchase:Yes
I have been looking for a high-quality, premium mouse for a while. The cheap $10 variety mice available at the big box stores just don't satisfy. This Dell laser mouse seems to be exactly what I was looking for.
It's quiet, smooth, glides easily and points precisely. The scroll wheel roller and button press have excellent feel. The textured gripping surfaces have a good feel too. It is mostly asymmetrical and works well for me even as a 'southpaw' left-handed mouse user. The perfect left-handed mouse would have the thumb buttons on the right side of the mouse, but I guess I can't expect a company to source a special mirror version of a mouse for just 10% of their customers.
It's quiet, smooth, glides easily and points precisely. The scroll wheel roller and button press have excellent feel. The textured gripping surfaces have a good feel too. It is mostly asymmetrical and works well for me even as a 'southpaw' left-handed mouse user. The perfect left-handed mouse would have the thumb buttons on the right side of the mouse, but I guess I can't expect a company to source a special mirror version of a mouse for just 10% of their customers.
Now for the bad part. When I plugged this wired mouse into the computer, without prompting or permission it downloaded and installed well over 200 MB of "driver" software called Dell Peripheral Manager (DPM). This bulky utility software allows me to configure various options and actions for three of the five mouse buttons. I understand it also supports bluetooth pairing and firmware updates on several other Dell peripipherals, so perhaps that's why it is so bulky, but I didn't ask for it and didn't want it. I just wanted Windows to configure the default HID Mouse driver and be done with it. Even when I uninstalled DPM, it left behind a 70 MB installer in the Programdata folders that Windows duplicated into the driver store, so now there is 140 MB of extra cruft on my SSD that I'll never get back - all because Dell thought I might like to configure 3 mouse buttons.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
This does not work on the mouse pad that was purchased at the same time. It does not move smoothly at all. It seems worthless.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Posted by: MTG
Verified Purchase:Yes
Not USB-C compatible. Adapter required to convert from USB-A to USB-C.
Written by a customer while visiting dell.com
Posted by: Tf1 says winner
Verified Purchase:Yes
Nice
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: tom
Verified Purchase:Yes
painful to pair with laptop and comes with inadequate instruction set
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Posted by: Dianna
Verified Purchase:Yes
Wireless mouse works very well. Easy to use, would definately recommend product to a friend.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: None
Verified Purchase:Yes
Left button flaky.. from time to time not clicking anymore. You need to shake a bit the mouse to have it back..
Response from dell.comBy Fred@Dell, DellRR, January 26, 2021
Hello,
Thank you for your input and feedback. We apologize for the issues you have come across with your product and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your input and feedback. We apologize for the issues you have come across with your product and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Waste of money
Verified Purchase:Yes
Batteries don’t stay in place
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, March 31, 2021
Hello,
Thank you for your input and feedback. We apologize for the issues you have come across with your product and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your input and feedback. We apologize for the issues you have come across with your product and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com