Customer reviews from dell.com
Dell - MS3320W Mobile Wireless Optical Mouse - Black
Average customer rating
4.4
(2,300 Reviews)
Rating breakdown 2,300 reviews
5 Stars
1,591
4 Stars
305
3 Stars
176
2 Stars
90
1 Star
138
83%of customers recommend this product.
(
1,522 out of
1,829)
Customer Reviews for Dell - MS3320W Mobile Wireless Optical Mouse - Black
Posted by: Nancy
Verified Purchase:Yes
My husband loves his new mouse! He likes how you can store the transmitter inside. Rolls smoothly and clicks very easily.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Quentin
Verified Purchase:Yes
It works perfectly, feels great
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Chica247
Verified Purchase:Yes
Works exactly as I hoped it would. Easy to set up connection w/ laptop & comfortable to use. Perfect.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Tmcress
Verified Purchase:Yes
Bought this to go with a new Inspiron laptop that moves around a lot. Great choice. Mouse was up and running easily and is very responsive. Once paired does not need any re-connection. God price too.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Aaron
Verified Purchase:Yes
This weak mouse comes with old style usb when my new laptop has only USB C ports
Response from dell.comBy Fred@Dell, DellRR, January 4, 2021
Hello, Aaron,
Thank you for your feedback and review. We apologize for the issue you encountered with your ports and USB-C. We would love to assist you right away. Please, use the information below to contact Dell directly in regard to your port that has given you trouble.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your feedback and review. We apologize for the issue you encountered with your ports and USB-C. We would love to assist you right away. Please, use the information below to contact Dell directly in regard to your port that has given you trouble.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
The mouse is perfect, love the little hiding spot for the USB.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Al
Verified Purchase:Yes
The mouse is fine, the ordering system is terrible. I've ordered several Dell computers, I'll never order another.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, February 25, 2021
Hello, Al,
Thank you for your feedback and review. We apologize for the intermittent performance you have with your mouse. Below are steps that can be used to diagnose the direct issue with your mouse input.
1. Run diagnostics on your mouse, and you have the option to run online or built-in diagnostics (you will need a known good mouse that is attached to start the diagnostics).
-Online diagnostics.
2. Browse to the Online Mouse Diagnostics page.
-The test will start automatically.
3. You may be prompted to install or update the SupportAssist program, if so, follow the prompts.
4. Make sure to perform the test on the mouse that is having the issue.
This link can be used to begin the diagnostic test: http://dell.to/3faPBha
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your feedback and review. We apologize for the intermittent performance you have with your mouse. Below are steps that can be used to diagnose the direct issue with your mouse input.
1. Run diagnostics on your mouse, and you have the option to run online or built-in diagnostics (you will need a known good mouse that is attached to start the diagnostics).
-Online diagnostics.
2. Browse to the Online Mouse Diagnostics page.
-The test will start automatically.
3. You may be prompted to install or update the SupportAssist program, if so, follow the prompts.
4. Make sure to perform the test on the mouse that is having the issue.
This link can be used to begin the diagnostic test: http://dell.to/3faPBha
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Linda
Verified Purchase:Yes
The rep said this model would work via Bluetooth. It doesn't.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, March 23, 2021
Hello, Linda,
Thank you for your input and feedback. We apologize for the issues you have come across with your product and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your input and feedback. We apologize for the issues you have come across with your product and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com