Customer reviews from dell.com
Dell - MS3320W Mobile Wireless Optical Mouse - Black
Average customer rating
4.4
(2,300 Reviews)
Rating breakdown 2,300 reviews
5 Stars
1,591
4 Stars
305
3 Stars
176
2 Stars
90
1 Star
138
83%of customers recommend this product.
(
1,522 out of
1,829)
Customer Reviews for Dell - MS3320W Mobile Wireless Optical Mouse - Black
Posted by: Butch H.
Verified Purchase:Yes
The mouse is too short, the scroll wheel does not roll smoothly, the Bluetooth connection is sluggish. My Microsoft mouse is the one I will purchase again.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, March 31, 2021
Hello, Butch H.,
Thank you for your review. We are sorry to hear about the troubles you have encountered with your Bluetooth connection. Below are steps that can assist with making the feature work better and as intended.
1. On the Desktop screen, click the Show hidden icons arrow to show any hidden icons (located in the lower-right corner of the screen).
2. Locate the Bluetooth icon
3. Make sure the following conditions have been met:
-Fresh batteries are installed in the other Bluetooth device.
-The Dell Wireless Bluetooth adapter is installed on the computer.
-The latest driver for the Bluetooth adapter is installed, if unsure refer to Dell Knowledge Base Article: How to Download and Install a Driver
-The Bluetooth device you are going to pair is within 30 feet (10 meters) of the computer.
4. Right-click the Bluetooth icon in the lower-right corner of the computer screen.
5. Click Add a Bluetooth Device.
6. Put the Bluetooth device in discovery mode. Discovery mode allows the device to be found by your computer and is usually, but not always indicated by a blinking blue LED on the device (refer to your Bluetooth device owner's manual for additional instructions).
If you still come across issues with your Bluetooth, this link can further assist with your issue: http://dell.to/3omqnPR
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your review. We are sorry to hear about the troubles you have encountered with your Bluetooth connection. Below are steps that can assist with making the feature work better and as intended.
1. On the Desktop screen, click the Show hidden icons arrow to show any hidden icons (located in the lower-right corner of the screen).
2. Locate the Bluetooth icon
3. Make sure the following conditions have been met:
-Fresh batteries are installed in the other Bluetooth device.
-The Dell Wireless Bluetooth adapter is installed on the computer.
-The latest driver for the Bluetooth adapter is installed, if unsure refer to Dell Knowledge Base Article: How to Download and Install a Driver
-The Bluetooth device you are going to pair is within 30 feet (10 meters) of the computer.
4. Right-click the Bluetooth icon in the lower-right corner of the computer screen.
5. Click Add a Bluetooth Device.
6. Put the Bluetooth device in discovery mode. Discovery mode allows the device to be found by your computer and is usually, but not always indicated by a blinking blue LED on the device (refer to your Bluetooth device owner's manual for additional instructions).
If you still come across issues with your Bluetooth, this link can further assist with your issue: http://dell.to/3omqnPR
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Cannot get my work done!
Verified Purchase:Yes
This mouse goes in and out which is frustrating considering I am using a new laptop and a new mouse. I would not recommend buying this mouse, I will be shopping for another brand.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, May 13, 2021
Hello,
Thank you for your feedback and review. We apologize for the intermittent performance you have with your mouse. Below are steps that can be used to diagnose the direct issue with your mouse input.
1. Run diagnostics on your mouse, and you have the option to run online or built-in diagnostics (you will need a known good mouse that is attached to start the diagnostics).
-Online diagnostics.
2. Browse to the Online Mouse Diagnostics page.
-The test will start automatically.
3. You may be prompted to install or update the SupportAssist program, if so, follow the prompts.
4. Make sure to perform the test on the mouse that is having the issue.
This link can be used to begin the diagnostic test: http://dell.to/3faPBha
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your feedback and review. We apologize for the intermittent performance you have with your mouse. Below are steps that can be used to diagnose the direct issue with your mouse input.
1. Run diagnostics on your mouse, and you have the option to run online or built-in diagnostics (you will need a known good mouse that is attached to start the diagnostics).
-Online diagnostics.
2. Browse to the Online Mouse Diagnostics page.
-The test will start automatically.
3. You may be prompted to install or update the SupportAssist program, if so, follow the prompts.
4. Make sure to perform the test on the mouse that is having the issue.
This link can be used to begin the diagnostic test: http://dell.to/3faPBha
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Customer Rating
1
Computer loses contact with Bluetooth mouse a few times per day
on June 19, 2021
Posted by: Patrick
Verified Purchase:Yes
I've noticed that the computer suddenly loses contact with the wireless mouse fairly frequently, maybe 2 or 3 times per day. Sometimes just bringing up Settings and going into the Devices area fixes the issue, even without doing anything there. If that doesn't fix it, I just reboot. I have not yet tried unplugging and replugging the bluetooth dongle.
I think either this mouse driver has a flaw, or perhaps the Bluetooth driver itself has a flaw, causing the computer to lose contact with the mouse.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, June 21, 2021
Hello, Patrick,
Thank you for your feedback and review. We apologize for the intermittent performance you have with your mouse. Below are steps that can be used to diagnose the direct issue with your mouse input.
1. Run diagnostics on your mouse, and you have the option to run online or built-in diagnostics (you will need a known good mouse that is attached to start the diagnostics).
-Online diagnostics.
2. Browse to the Online Mouse Diagnostics page.
-The test will start automatically.
3. You may be prompted to install or update the SupportAssist program, if so, follow the prompts.
4. Make sure to perform the test on the mouse that is having the issue.
This link can be used to begin the diagnostic test: http://dell.to/3faPBha
Best regards,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your feedback and review. We apologize for the intermittent performance you have with your mouse. Below are steps that can be used to diagnose the direct issue with your mouse input.
1. Run diagnostics on your mouse, and you have the option to run online or built-in diagnostics (you will need a known good mouse that is attached to start the diagnostics).
-Online diagnostics.
2. Browse to the Online Mouse Diagnostics page.
-The test will start automatically.
3. You may be prompted to install or update the SupportAssist program, if so, follow the prompts.
4. Make sure to perform the test on the mouse that is having the issue.
This link can be used to begin the diagnostic test: http://dell.to/3faPBha
Best regards,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Thaddeus Dyman
Verified Purchase:Yes
Mouse is relatively flimsy and uncomfortable to use compared to my old one. So…my new one sits in a drawer. I will continue to use old one.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, June 28, 2021
Hello, Thaddeus Dyman,
Thank you for your review. We apologize for your experience with your product and will use your provided input to help with improving our current and future products. If you run into any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.
Thank you for your time,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your review. We apologize for your experience with your product and will use your provided input to help with improving our current and future products. If you run into any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.
Thank you for your time,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Rich
Verified Purchase:Yes
Thumb wheel stopped working within 3 months of purchase
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, July 12, 2021
Hello Rich,
Thank you for taking the time to leave feedback on this product. We are sorry to hear you are experiencing issues with this product. Below I have provided troubleshooting steps and a link with more steps that should help resolve this issue. If you are still experiencing issues, please use the information below to reach out to our Dell Support Team directly.
1. Check the battery level
- If the device uses rechargeable batteries, ensure that the batteries are fully charged.
- If the batteries are exhausted, replace them with new ones.
2. Turn off the device, and then turn it on. Check if the battery-status light is flashing amber 10 times, indicating that the battery power is low. If the batteries are fully depleted, the battery status light will not turn on
3. Restart your computer.
4. Ensure that the distance between your computer and keyboard/mouse is within 10 meters
Additional Troubleshooting: https://dell.to/3B4Kv0C
Sincerely,
Lexy@Dell
If you require further assistance, you can contact Dell directly with the information below.
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for taking the time to leave feedback on this product. We are sorry to hear you are experiencing issues with this product. Below I have provided troubleshooting steps and a link with more steps that should help resolve this issue. If you are still experiencing issues, please use the information below to reach out to our Dell Support Team directly.
1. Check the battery level
- If the device uses rechargeable batteries, ensure that the batteries are fully charged.
- If the batteries are exhausted, replace them with new ones.
2. Turn off the device, and then turn it on. Check if the battery-status light is flashing amber 10 times, indicating that the battery power is low. If the batteries are fully depleted, the battery status light will not turn on
3. Restart your computer.
4. Ensure that the distance between your computer and keyboard/mouse is within 10 meters
Additional Troubleshooting: https://dell.to/3B4Kv0C
Sincerely,
Lexy@Dell
If you require further assistance, you can contact Dell directly with the information below.
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: DonR
Verified Purchase:Yes
Nothing special just a standard mouse
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Byron
Verified Purchase:Yes
I was having allot of connection issues with my Bluetooth mouse so I switched back to wired mouse. Since I made that change my work has improved greatly.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: R
Verified Purchase:Yes
Very smooth and nice to use
I would recommend this to a friend!
Written by a customer while visiting dell.com