Customer reviews from babybrezza.com
Baby Brezza - Tranquilo Smart Soothing Baby Mat with Bluetooth - Gray
Average customer rating
4.2
(175 Reviews)
Rating breakdown 175 reviews
5 Stars
114
4 Stars
22
3 Stars
10
2 Stars
16
1 Star
13
63%of customers recommend this product.
(
27 out of
43)
Customer Reviews for Baby Brezza - Tranquilo Smart Soothing Baby Mat with Bluetooth - Gray
Posted by: J.Zuck
from New Orleans
Verified Purchase:Yes
The soothing mat has strong vibrations but is a bit loud. Fine for baby as it acts as a white noise but may be slightly annoying to parents who sleep in the same room. It doesn't really work for my baby but every baby is different. If you little one loves vibration, this mat is a must get. It has a really great battery life and the app is super easy to use.
I would recommend this to a friend!
Written by a customer while visiting babybrezza.com
Customer Rating
3
Kicks me off app
on April 10, 2021
Posted by: Illi
from California
Got this for my 3 month old who has a hard time sleeping at night. I like how I get to pick the time we want it to last but the app kicks me out and says it’s not connected to Bluetooth and the mat is off. When I go check on my baby the mat is on but it’s still not connected to my phone.
I would recommend this to a friend!
Response from babybrezza.comBy Baby Brezza, customer service, April 14, 2021
Please contact our customer service team for assistance with this issue. We can be reached by phone 888-396-6552, email cs@babybrezza.com, or one of our social media platforms Facebook, Instagram, or Twitter.
Written by a customer while visiting babybrezza.com
Customer Rating
4
Soothes my baby but App doesn’t Work
on June 30, 2021
Posted by: Steinie86
from Troy, MI
I bought this product a week ago. It works well soothing my baby to sleep! However I have to use the manual buttons, as the phone app does not work and I can’t find any information in the user manual or o line. But the product itself is great! I love that I can wash the cover, as my baby spits up on it every night!
I would recommend this to a friend!
Response from babybrezza.comBy Customer Service, Baby Brezza, July 1, 2021
Hi! Thank you for sharing your feedback with us. We are committed to continuing to improve our products to create the best parenting solutions. We hear you about this issue and would love to help. Please reach out to us with any additional feedback at (888) 396-6552 or CS@BabyBrezza.com, Monday through Friday 9 a.m.- 10 p.m. EST.
Written by a customer while visiting babybrezza.com
Posted by: Yd
from Houston, Texas
Verified Purchase:Yes
I love the product but I constantly have to take the batteries out and place them in again because they shift outward. This causes the app to not connect with the mat or turn on since the batteries aren’t connecting. The mat is suppose to be convenient but it’s actually a hassle since I have to take the cover off from one side, unzip the mat, open the battery box.take the batteries out , place them back in, close the box, place the battery box in mat, zip it close and then put the cover back on.
No, I would not recommend this to a friend.
Response from babybrezza.comBy Customer Service, August 11, 2021
We are sorry to hear about your issue with this product. At Baby Brezza, we are parents ourselves, so we know the importance of creating safe and reliable parenting solutions. The best way to proceed is to contact us at (888) 396-6552 or CS@BabyBrezza.com, Monday through Friday 9 a.m.- 10 p.m. EST. From there, we can learn more to be able to further assist you.
Written by a customer while visiting babybrezza.com
Customer Rating
4
So far so good
on February 22, 2022
Posted by: Sunny
from New Jersey
Works great at putting baby to sleep in his pack n play, i wish it had a lower setting then it does and an option to purchase a secondary cover, as well poo happens and one having 1 cover just doesn't work with waiting on the wash...
I would recommend this to a friend!
Response from babybrezza.comBy Customer Service, February 23, 2022
Thank you for your kind review. The cover on this product is washable polyester/spandex as well as washable
Written by a customer while visiting babybrezza.com
Customer Rating
1
Worst engineering ever
on February 2, 2023
Posted by: Jessyt
from Quebec
Cheap battery pack, after few months vibration is really noisy. Stop working even if I have 47% battery left.
No, I would not recommend this to a friend.
Written by a customer while visiting babybrezza.com
Customer Rating
5
I’m a believer!
on February 21, 2023
Posted by: Allison
from Puyallup, WA
My new baby has reflux and is often fussy, especially laying flat but seems to relax and get longer chunks of sleep at night since I started using the soothing mat. I was so impressed I bought a second one for my sister!
I would recommend this to a friend!
Written by a customer while visiting babybrezza.com