Customer reviews from cafeappliances.com
Café - 8.25 Cu. Ft. Freestanding Double Oven Dual Fuel True Convection Range with 6 Burners, Customizable - Matte Black
Average customer rating
4.2
(73 Reviews)
Rating breakdown 73 reviews
5 Stars
48
4 Stars
11
3 Stars
5
2 Stars
2
1 Star
7
86%of customers recommend this product.
(
51 out of
59)
Customer Reviews for Café - 8.25 Cu. Ft. Freestanding Double Oven Dual Fuel True Convection Range with 6 Burners, Customizable - Matte Black
Customer Rating
5
Beautiful Stove
on April 16, 2024
Posted by: Leron
Stove looks amazing in the kitchen. The burners are perfect. I live that there is a small oven and a big oven.
Response from cafeappliances.comBy Michael, Cafe_Applianecs, April 17, 2024
We’re thrilled to hear that you’ve been enjoying your new range so much, and that the smaller oven has come in handy. We love the versatility of the multi-ring burner on this model, and the large caterer oven makes it easy to fix massive meals.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Disappointed. Too many probelms
on April 16, 2024
Posted by: thosekings
from wilmington,nc
Totally disappointed. I have had the Cafe range for only one month and it has had two major problems. The motherboard had to be replaced because the oven would just turn off while cooking. It will be serviced again soon because one of the burners has an orange flame, should be blue The tech has tried to adjust and clean the burner to no avail. I had a GE propane stove for years. a total workhorse, never a problem. I expected the same quality and reliability from Cafe, the very expensive branch of GE. At this point I feel like I will be getting this Cafe serviced a lot, what a pain. I would discourage anyone from buying this Cafe range.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Cafe_Appliances, April 18, 2024
We apologize that your new range isn't operating as expected. We're more than confident the issue will be resolved by a technician.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Interior of Knobs are low quality
on May 2, 2024
Posted by: eliana68
So far the burners you will love this range if you love to cook in large quantities! However- the knobs are very low quality- 2 broke the day of installation they are a plastic so be careful when putting it together or when turning them they come out very easily.
I would recommend this to a friend!
Response from cafeappliances.comBy Michael, GE_Appliances, May 3, 2024
We’re happy to hear that you’ve been enjoying the performance of your new range, but we hate to hear that some of your knobs have broken. We want to help. An agent will be reaching out to you via email, please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great Features!
on October 25, 2024
Posted by: Kristin 61
We absolutely love our range! It's great for everyday and also for entertaining lots of guests. So many features make cooking and baking easy and provides for excellent meals. Large capacity oven allows for baking all the cookies at once instead of taking several trays in and out of a smaller oven. Temperature control is easy and accurate.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Stunning
on February 8, 2025
Posted by: KMC7
I haven't used my new products yet, in the final stages of finishing our kitchen but these appliances looked absolutely stunning. So beautiful and im very excited.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Oven Shuts Off for No Reason
on March 4, 2025
Posted by: anthony c
We installed this oven in the summer of 2022. About two years after install, the oven began shutting off intermittently. It appears that there are other reviews here that say the same thing. Cafe Appliances - please reach out.
Response from cafeappliances.comBy Tierra, Café_Appliances, March 5, 2025
We're here to assist you with your range shutting off intermittenly. We see that you're currently working with Consumer Relations team to resolve the issue. Please continue to communicate with your agent.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Replaced Old ZDP484
on March 12, 2025
Posted by: James W
from Albany, NY
Replaced older version of same range (ZDP484) after 15/20 years, can comment to the design and features as we have just started using the range today.
It is clear there have been cost cutting measures in design and options, however to be fair this range costs about the same as it did 20 years ago.
The cost cutting in design can be seen in the cooktop as all burners are on one side, driving less parts less complicated piping, no issues there. Also the burner grates are now single piece whereas previous version had multiple pieces allowing for wok etc, new design allows for wok, just less pieces, no issue here as feature rarely used.
The knobs for the cook top and oven have a plastic insert which I am yet undecided about, think those will wear, but as long as replacement inserts are available I suppose its acceptable. I miss the positive detent/click on the oven settings from the previous version, seems a bit of a guessing game as to oven setting with the style, suppose I'll get used to it.
Standard items from the old version are now accessories - toe kick, cutting board, griddle cover.
Racks in the oven are mixed, previous version had all roller bearing racks (very nice), current version has 1 partial roller bearing rack each side, then the standard metal to metal racks, and the full extension roller bearing racks are now accessories.
The cook top burners are the big improvement over the past version, with varying BTUs and styles of burners, looking forward to putting these through their paces.
I also like having all 6 burners together, previous version had front/back burners separated by griddle and grille in the center. This caused issues with ability for centering large pots over burner, griddle and grille covers would interfere. All 6 burners together will also make sliding pot/pan off burner to adjacent much easier.
It is clear there have been cost cutting measures in design and options, however to be fair this range costs about the same as it did 20 years ago.
The cost cutting in design can be seen in the cooktop as all burners are on one side, driving less parts less complicated piping, no issues there. Also the burner grates are now single piece whereas previous version had multiple pieces allowing for wok etc, new design allows for wok, just less pieces, no issue here as feature rarely used.
The knobs for the cook top and oven have a plastic insert which I am yet undecided about, think those will wear, but as long as replacement inserts are available I suppose its acceptable. I miss the positive detent/click on the oven settings from the previous version, seems a bit of a guessing game as to oven setting with the style, suppose I'll get used to it.
Standard items from the old version are now accessories - toe kick, cutting board, griddle cover.
Racks in the oven are mixed, previous version had all roller bearing racks (very nice), current version has 1 partial roller bearing rack each side, then the standard metal to metal racks, and the full extension roller bearing racks are now accessories.
The cook top burners are the big improvement over the past version, with varying BTUs and styles of burners, looking forward to putting these through their paces.
I also like having all 6 burners together, previous version had front/back burners separated by griddle and grille in the center. This caused issues with ability for centering large pots over burner, griddle and grille covers would interfere. All 6 burners together will also make sliding pot/pan off burner to adjacent much easier.
Just a note if replacing a ZDP series with C2Y, it seems that some parts are compatible, the griddle cover and cutting board, the toe kick, and I think the roller bearing racks (have yet to try those). These are all accessories now, luckily those parts did not go with the old stove.
I am not sure what Haier's position will be on parts, the main reason we replaced the ZDP484 was due to parts issues - w/o parts you can't repair. So I will be ordering the parts (cook top valves) for this stove, and perhaps knob inserts, just to have into the future. I think the ZDP484 had a few more years in it, but without parts we had no choice but to replace.
Initial impression is that the stove design is improved but has had cost out.
As far as manufacturing goes it seems better fit/finish than previous stove, C2Y was assembled in US, ZDP484 Mexico, and I do see a difference, especially in screw placement and straightness. My only complaint is that the stainless steel finish is brushed in 2 different directions from side to front, creating a visible line, for the price of this stove I would expect better. (Previous version of stove these were 3 separate parts, so was not an issue)
If possible, will update this review after using the stove for a length of time.
4/5 stars based on not using beyond 1 day, will update after use.
4/5 stars based on not using beyond 1 day, will update after use.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Pretty but not completely functional
on April 1, 2022
Posted by: RBP417
from Springfield, MO
We ordered this range 8 months ago. It arrived a month ago and was promptly installed. Immediately we noted the “Everyday Oven” light was dysfunctional. It would work fine when the door was open but not when the oven light button was pressed.
We contacted the dealer and after two “investigatory” trips to our home, it was determined the main control for the smaller oven was defective. After a third trip from the repair people and replacement of the board, the same problem exists and so far, no remedy for the issue.
Both ovens burn the bottom of our food in all different pans, from pizza to baked goods to cookies. Everything burns the bottom of the food while the top remains normal baking quality. This is on every shelf in the oven.
We have the counter depth fridge from this same series. It is obnoxiously loud when the compressor kicks on.
These were not our expectations when ordering supposed “high end” appliances for our kitchen remodel. When paying 5 figures money for an appliance, we expected at least normal function if not an exceptional experience. We received neither.
Response from cafeappliances.comBy Vikki@Cafe, Cafe_Appliances, April 6, 2022
Hi - We are truly saddened to hear about the difficulties you are having with your new Café appliances. This is certainly not the experience we want for you and apologize for your disappointment and the inconvenience this has caused you. We would recommend calling GE Service at 1-800-432-2737 to make arrangements to have an authorized GE service person out to check the units. Kind regards - Vikki@Café
Written by a customer while visiting cafeappliances.com