Customer reviews from cafeappliances.com
Café - 8.25 Cu. Ft. Freestanding Double Oven Dual Fuel True Convection Range with 6 Burners, Customizable - Matte Black
Average customer rating
4.2
(73 Reviews)
Rating breakdown 73 reviews
5 Stars
48
4 Stars
11
3 Stars
5
2 Stars
2
1 Star
7
86%of customers recommend this product.
(
51 out of
59)
Customer Reviews for Café - 8.25 Cu. Ft. Freestanding Double Oven Dual Fuel True Convection Range with 6 Burners, Customizable - Matte Black
Customer Rating
1
Broke first week
on December 14, 2021
Posted by: Lindsa
from Chapin, SC
It is a beautiful range. Everyone loves the way it looks. It feels high end. Unfortunately the oven does not cook. It turns itself off during the pre heat cycle every time. We had GE come look at it and even their own technician doesn't know how to fix it. Now I have a very expensive, beautiful range that doesn't cook.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Chris@CaféAppliances, Café Appliances, December 22, 2021
We truly appreciate you taking the time to reach out to us about your new range and are glad that you have been enjoying its design. However, we hate to hear that it did not heat properly and required service so soon into its lifespan. We took a look at your service appointment and see that parts for it have been ordered. In this case, we recommend you contact our service department for information on the status of your appointment. You can reach them by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. Please feel free to contact us any time with questions you may have as we are always here to help! -Chris@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Unusable
on November 29, 2022
Posted by: Unusable And No Help
My range was installed over a month ago but the conversion kit for the propane was left on the back - and hence unreachable - once it was installed. I have been unable to get anyone to respond to me on getting a duplicate kit or to help move the range so I can access the kit that came with it - so the range has been unusable since it was installed.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, November 30, 2022
Hi there,
Thanks for taking the time to leave a review for your range. So sorry to hear about the difficulties you've encountered here, we can certainly understand how this would be frustrating. Know that one of our agents will be reaching out soon via email to investigate further. Keep an eye on your spam and junk folders in case their message ends up there.
Thanks again for your ongoing patience.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your range. So sorry to hear about the difficulties you've encountered here, we can certainly understand how this would be frustrating. Know that one of our agents will be reaching out soon via email to investigate further. Keep an eye on your spam and junk folders in case their message ends up there.
Thanks again for your ongoing patience.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Randomly Shuts Off - just like the other reviews..
on August 9, 2024
Posted by: wzcindiana
from Pittsburgh, PA
We were so happy to get this range. We had to wait MONTHS - nearly 9 - to get it. And then our first unit was faulty. Our excellent local shop tried replacing the UX, but that didn't fix the issue. Fortunately, the shop that we bought from were able to replace it immediately. After a few months the right oven began shutting off randomly. Again, we paid our local shop to come repair it. They replaced the switch oven start and that seemed to work.... for about a month. We are SO frustrated that such an expensive unit experiences so many issues. We have poured so much extra money into this range. We want to love it. There are great things about it, but we cannot recommend it.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, August 9, 2024
We are sorry to hear about your new range needing to be repaired so soon. We suggest getting one of our approved technicians out to diagnose this. We're confident that they can help resolve this. You can do so by calling 1-800-432-2737 or by visiting this link here (https://www.geappliances.com/ge/service-and-support/service.htm).
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Amazing
on November 19, 2021
Posted by: Super Stove
from Bremond Tx
When reading all about the new model, it said it had an air fryer, however, mine did not have one. I love my oven and cannot say enough good about it. It was well worth the nine month weight, and boy do I have a beautiful baby.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
The oven shuts off after about 390 minutes.
on January 25, 2022
Posted by: Buck
from Myrtle Beach
The range itself is gorgeous in my kitchen. I received this model as a replacement for the older version which they could not repair. I’ve only had the range a few months and the large oven shuts down after about 30 minutes. Also the airfry feature requires an app which is complicated to connect and then does not work. They should never advertise an air fry feature since it’s not useable. Customer service has been excellent even though I have issues. I’m currently waiting for the oven repair. If it works then I will change my rating. (Jan 2022)
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sarah@Cafe, Cafe_Appliances, January 26, 2022
Hey there, and thanks for taking the time to reach out to us. While we’re thrilled you love the look of this attractive range and have had a good experience with Customer Service, we do regret that you’ve had an issue with the large oven shutting off after 30 minutes. We know how worrying that must be, especially when you received this unit as a replacement for an older version you also had trouble with. This isn’t the great ownership experience we want for you, and we’d like to assist.
We are confident the service technician will be able to properly diagnose and repair this issue with the oven. If for any reason you need to reach back out to our Service Department, they are available at 1-800-432-2737. Our team will be informed of the trouble you’ve had with the oven as well as your other concerns, for future review and improvement.
We also hate to hear you’ve had an issue with the Air Fry feature and the app. If you have had trouble connecting to and/or using the app, we do have a Connected Home Support line available at 1-800-220-6899. The specialist you speak with will be able to provide guidance so you can use the app, and Air Fry, without further trouble.
We hope this information is helpful. If you have any other questions or concerns, we are always happy to help. -Sarah@Café
We are confident the service technician will be able to properly diagnose and repair this issue with the oven. If for any reason you need to reach back out to our Service Department, they are available at 1-800-432-2737. Our team will be informed of the trouble you’ve had with the oven as well as your other concerns, for future review and improvement.
We also hate to hear you’ve had an issue with the Air Fry feature and the app. If you have had trouble connecting to and/or using the app, we do have a Connected Home Support line available at 1-800-220-6899. The specialist you speak with will be able to provide guidance so you can use the app, and Air Fry, without further trouble.
We hope this information is helpful. If you have any other questions or concerns, we are always happy to help. -Sarah@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
What an amazing range!
on January 29, 2022
Posted by: Bekntony
from Florida
We purchased this range after living the last five years with a Blue Star. I did a ton of research prior to our last purchase and felt, at the time we made a good choice. We were wrong. This range looks like a piece of art but don't let that fool you. This baby really cooks (literally). The ovens both heat up to full temperature in 10 min or less. They also are very well insulated and do not make you kitchen hot. The burners offer a wide range of options and are extremely precise in the flame when you are dialing in different settings. I am shocked at how precise they are. The ability to connect your phone to the ovens and preheat them, change temps and control them in general is a huge bonus. Both ovens come with a built in temp probe. After spending last Christmas cooking a roast and open the closing the door ten times checking my temps and rotating the roast around, this is like a dream come true. Even cooking and did I say air fryer? Yes.....BOTH ovens can be used as an air fryer. After spending a large sum on the unit prior to this and being disappointed, we were hesitant but pulled the trigger on this range and boy are we glad that we did that. I can't recommend it enough.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Oven spontaneously turns off!
on July 21, 2022
Posted by: Anonymous
from Alto, NM
My beautiful stove was installed May 19. The first time I used it (in June because we were traveling) the oven preheated, stayed at temp about 5 minutes, then shut itself off. We’ve had two companies look at it for warranty work. One of them came today and ‘repaired it’. Tonight after preheating, staying at temp for about 15 minutes, it shut off. Oh, and the striker on the burners ‘strike’ when the oven is on. So frustrating! We will be calling the service company in the morning…hoping for a quick re-repair!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Elliot@Cafe, Cafe Appliances, July 25, 2022
Hello there, thank you for taking the time to reach out with this review. We can definitely understand how frustrating it would be to deal with an oven shutting off, and we are so sorry for the inconvenience this has caused for you.
If you haven’t already, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and please feel free to let us know if there are any ways we can assist you in the future. -Elliot@Cafe
If you haven’t already, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and please feel free to let us know if there are any ways we can assist you in the future. -Elliot@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautiful and great features
on January 18, 2024
Posted by: Michwilk
I have long admired the look of these ge cafe appliances. I debated between stainless steel, which is pretty classic, and the more trendy white. I ultimately went with white because it’s just so beautiful and also more matte so excellent in hiding fingerprints! But not only are they beautiful, but have so many cool features. I’d buy again in a heartbeat! Thank you!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com