Customer reviews from cafeappliances.com
Caf - 48 in. Wide 6 Burners 8.25 Cu. Ft. Freestanding Double Oven Dual Fuel True Convection Range, Customizable - Matte Black
Average customer rating
4.2
(77 Reviews)
Rating breakdown 77 reviews
5 Stars
50
4 Stars
12
3 Stars
6
2 Stars
2
1 Star
7
87%of customers recommend this product.
(
53 out of
61)
Customer Reviews for Caf - 48 in. Wide 6 Burners 8.25 Cu. Ft. Freestanding Double Oven Dual Fuel True Convection Range, Customizable - Matte Black
Customer Rating
5
What an amazing range!
on January 29, 2022
Posted by: Bekntony
from Florida
We purchased this range after living the last five years with a Blue Star. I did a ton of research prior to our last purchase and felt, at the time we made a good choice. We were wrong. This range looks like a piece of art but don't let that fool you. This baby really cooks (literally). The ovens both heat up to full temperature in 10 min or less. They also are very well insulated and do not make you kitchen hot. The burners offer a wide range of options and are extremely precise in the flame when you are dialing in different settings. I am shocked at how precise they are. The ability to connect your phone to the ovens and preheat them, change temps and control them in general is a huge bonus. Both ovens come with a built in temp probe. After spending last Christmas cooking a roast and open the closing the door ten times checking my temps and rotating the roast around, this is like a dream come true. Even cooking and did I say air fryer? Yes.....BOTH ovens can be used as an air fryer. After spending a large sum on the unit prior to this and being disappointed, we were hesitant but pulled the trigger on this range and boy are we glad that we did that. I can't recommend it enough.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
The oven shuts off after about 390 minutes.
on January 25, 2022
Posted by: Buck
from Myrtle Beach
The range itself is gorgeous in my kitchen. I received this model as a replacement for the older version which they could not repair. I’ve only had the range a few months and the large oven shuts down after about 30 minutes. Also the airfry feature requires an app which is complicated to connect and then does not work. They should never advertise an air fry feature since it’s not useable. Customer service has been excellent even though I have issues. I’m currently waiting for the oven repair. If it works then I will change my rating. (Jan 2022)
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sarah@Cafe, Cafe_Appliances, January 26, 2022
Hey there, and thanks for taking the time to reach out to us. While we’re thrilled you love the look of this attractive range and have had a good experience with Customer Service, we do regret that you’ve had an issue with the large oven shutting off after 30 minutes. We know how worrying that must be, especially when you received this unit as a replacement for an older version you also had trouble with. This isn’t the great ownership experience we want for you, and we’d like to assist.
We are confident the service technician will be able to properly diagnose and repair this issue with the oven. If for any reason you need to reach back out to our Service Department, they are available at 1-800-432-2737. Our team will be informed of the trouble you’ve had with the oven as well as your other concerns, for future review and improvement.
We also hate to hear you’ve had an issue with the Air Fry feature and the app. If you have had trouble connecting to and/or using the app, we do have a Connected Home Support line available at 1-800-220-6899. The specialist you speak with will be able to provide guidance so you can use the app, and Air Fry, without further trouble.
We hope this information is helpful. If you have any other questions or concerns, we are always happy to help. -Sarah@Café
We are confident the service technician will be able to properly diagnose and repair this issue with the oven. If for any reason you need to reach back out to our Service Department, they are available at 1-800-432-2737. Our team will be informed of the trouble you’ve had with the oven as well as your other concerns, for future review and improvement.
We also hate to hear you’ve had an issue with the Air Fry feature and the app. If you have had trouble connecting to and/or using the app, we do have a Connected Home Support line available at 1-800-220-6899. The specialist you speak with will be able to provide guidance so you can use the app, and Air Fry, without further trouble.
We hope this information is helpful. If you have any other questions or concerns, we are always happy to help. -Sarah@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Broke first week
on December 14, 2021
Posted by: Lindsa
from Chapin, SC
It is a beautiful range. Everyone loves the way it looks. It feels high end. Unfortunately the oven does not cook. It turns itself off during the pre heat cycle every time. We had GE come look at it and even their own technician doesn't know how to fix it. Now I have a very expensive, beautiful range that doesn't cook.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Chris@CaféAppliances, Café Appliances, December 22, 2021
We truly appreciate you taking the time to reach out to us about your new range and are glad that you have been enjoying its design. However, we hate to hear that it did not heat properly and required service so soon into its lifespan. We took a look at your service appointment and see that parts for it have been ordered. In this case, we recommend you contact our service department for information on the status of your appointment. You can reach them by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. Please feel free to contact us any time with questions you may have as we are always here to help! -Chris@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Looks Professional
on December 2, 2021
Posted by: CKC2018
from Boise, Idaho
We just did a full kitchen remodel and installed this range. We are excited to use for the upcoming holidays. So far, we have only been able to use the cooktop because our kitchen is not all the way finished. But, the cooktop has been great and it looks fabulous. Can't wait to utilize it to its fullest potential.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Amazing
on November 19, 2021
Posted by: Super Stove
from Bremond Tx
When reading all about the new model, it said it had an air fryer, however, mine did not have one. I love my oven and cannot say enough good about it. It was well worth the nine month weight, and boy do I have a beautiful baby.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com