Customer reviews from geappliances.com
GE Profile - 5.3 Cu. Ft. Slide-In Electric Induction True Convection Range with No Preheat Air Fry and WiFi - Fingerprint Resistant Stainless Steel
Average customer rating
4.1
(94 Reviews)
Rating breakdown 94 reviews
5 Stars
52
4 Stars
19
3 Stars
7
2 Stars
8
1 Star
8
74%of customers recommend this product.
(
56 out of
76)
Customer Reviews for GE Profile - 5.3 Cu. Ft. Slide-In Electric Induction True Convection Range with No Preheat Air Fry and WiFi - Fingerprint Resistant Stainless Steel
Customer Rating
5
Love the in oven camera!
on November 18, 2021
Posted by: Rob623
from Albert Lea MN
Loving our new GE Range induction cooking is awesome I love that the cook top doesn't get hot as it did with our electric range. The app is amazing you can scan the barcode on frozen food and it will set the oven temp for you! The in oven camera is amazing and let's me get a good view of what I'm cooking so I don't need to open the oven to check. Great purchase I'm sure we will be happy for many years to come!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Nice, but good luck with internet connection
on August 18, 2022
Posted by: GJD49
from Salem, VA
The oven and cooktop provides basic services but to access advanced features like precision cooking and air fry you need to connect it to the internet. After following the directions I could not get it to work. I called GE technical support. After 30 minutes following their directions the support person said it may be the device I was using (cell phone) I tried a different device (tablet) and another 30 minutes to find out that didn't work either. Then the support person said the problem was my internet. The current standard is a 4 or 5G connection, but the range only receives a 2.4G signal. Really, 2.4G was the standard about 5 years ago. I was advised to contact my internet provider. It would be easier to contact the international space station than my internet provider, but another hour later I finally got through. The support person understood the question and said I would need a "special modem" that would have both 5G and 2.4G outputs. (More money, by the way). However, this special modem will not allow one to use WiFi extenders which we need in our house. So, I now have to choose between internet in my home office (which is necessary) or a range that communicates with the internet. Buyer Beware. Make sure you understand what is needed to connect to the internet and ask lots of questions.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
3
Value
1
Response from geappliances.comBy Kianna@GEA, GEA, August 24, 2022
Hello,
Thanks for reviewing your range. We're happy to hear that you like the appearance, but understand that you have some concerns about the Wi-Fi requirement. Your satisfaction is important to us, and we will use your feedback to improve.
For assistance with wireless network connectivity visit our website at GEAppliances.com/connect or call 800.220.6899.
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Thanks for reviewing your range. We're happy to hear that you like the appearance, but understand that you have some concerns about the Wi-Fi requirement. Your satisfaction is important to us, and we will use your feedback to improve.
For assistance with wireless network connectivity visit our website at GEAppliances.com/connect or call 800.220.6899.
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
New install gives an error and extendable too big
on January 7, 2023
Posted by: Faulty induction range
from Mountain View, CA
I was really excited to get this top of the line induction range and converted away from gas.
The installation was flawless except:
* The installers tried to put in the extendable rack in any of the slots, but it didn't fit, and it scratched the finish on every slot they tried. Now I have scratches on all the slots of a brand-new oven and the extendable rack doesn't fit so that is trash. Not happy.
* After plugging in the range, I get that the oven power is mis-wired and in Demo mode. I pulled off the back plate and checked. The installer put the green ground and white on the same screw. I fixed it and plugged it back in. Still said mis-wired and demo mode and looked online says that demo mode means the range only see 120V. I checked with my voltmeter and see 118V on both terminals.
This did not work out of the box. 240 V going into the range but still says demo mode. Dinner is take out tonight. I had a wonderful menu planned but that will have to wait.
I am going to schedule service call, but this should not happen on a brand-new appliance.
The installation was flawless except:
* The installers tried to put in the extendable rack in any of the slots, but it didn't fit, and it scratched the finish on every slot they tried. Now I have scratches on all the slots of a brand-new oven and the extendable rack doesn't fit so that is trash. Not happy.
* After plugging in the range, I get that the oven power is mis-wired and in Demo mode. I pulled off the back plate and checked. The installer put the green ground and white on the same screw. I fixed it and plugged it back in. Still said mis-wired and demo mode and looked online says that demo mode means the range only see 120V. I checked with my voltmeter and see 118V on both terminals.
This did not work out of the box. 240 V going into the range but still says demo mode. Dinner is take out tonight. I had a wonderful menu planned but that will have to wait.
I am going to schedule service call, but this should not happen on a brand-new appliance.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kacie@GEA, GE_Appliances, January 10, 2023
Hi there - We're very sorry to hear you've had this experience with your new induction range. We understand how disappointing and frustrating this must be, especially as you had a great menu planned to cook on it. This is certainly not what we'd expect out of this great unit. We know how important it is that you get your new model working as expected and get the roller rack to fit as well. Please take advantage of your one-year warranty with us by calling our GE Consumer Service at 1-800-432-2737. One of our servicemen would be happy to figure out what is wrong with your oven and get it working as it should. We know once your unit is working you will love all the great features it has. Kindly let us know if you have additional questions. -Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Update removed self-clean.
on July 31, 2023
Posted by: MikeE78
from Eugee, OR
My oven, new in 2021, came with self-cleaning function which we used 3 times. went to self-clean last month and that option is now gone. Contacted GE and cannot get anyone to explain why the self-clean disappeared after the last software update. Very disappointed with GE at this time. I had this same model at our home in Calif and purchased again for our new home in Oregon. Self-clean worked in both ovens until removed by GE. i do not recommend this product.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Jonathon@GEA, GE Appliances , August 2, 2023
Hello - Thank you so much for sharing your review. We're so sorry for the confusion towards this. We're more than happy to go over this.
There was a software update released by mistake that enabled a Self-Clean feature that your model was not hardware-compatible with. Because this unit is Steam Clean only, the update was corrected. No service is required. Again, we are sorry for the trouble this has caused.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEA
There was a software update released by mistake that enabled a Self-Clean feature that your model was not hardware-compatible with. Because this unit is Steam Clean only, the update was corrected. No service is required. Again, we are sorry for the trouble this has caused.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Overpriced and Overrated
on October 22, 2022
Posted by: MGras51
from Portland, OR
Nice controls, but that's about it. Inconsistent heat delivery, narrow heating range, i.e. the areas indicated on the stovetop for the burners are much larger than the actual heating elements. Magnets are not uniform and create hot spots in the pans. This is not my first induction range and I have not had this experience with the others. Regret spending this much money on a very mediocre product. I should have spent a little more and got a Miele or Wolfe.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Joyce@GEA, GE_Appliances , October 27, 2022
Hello- We appreciate you taking the time to share your review. We can understand how frustrating it is when a new appliance doesn't meet your expectations. We will share your feedback with our engineering and design teams but do recommend that you reach out to GE Consumer Service so they can verify your induction cooktop is working as designed. They can be reached by calling 1-800-432-2737. We hope that the more you use your new range the more you will like it and be happy with your purchase. If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Love the oven. Still not happy with the burners no
on November 13, 2024
Posted by: Lemon number two
from Elizabeth Co
From our previous induction range that was repaired six times and still did not work accordingly they changed the owners users manual to change the size of the pots and pans that will work on different burners from a 5 inch up to a 6 inch.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, November 18, 2024
We're going to pass your comments about these induction burners over to our product team to review. We are always looking for ways that we can make our appliances even better. Thanks again for sharing.
Written by a customer while visiting geappliances.com
Customer Rating
4
GE BACKS OUT OF PROMISES
on March 3, 2022
Posted by: Jack and Barb
from Englewood, FL
Product has worked well since it was delivered. It took six months for delivery.
No, I would not recommend this to a friend.
Features
4
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Great features if I could use them
on October 24, 2022
Posted by: Lkburridge
from PA
Unable to connect to internet called for assistance, they could not help. Said they would be back in touch within three days. I really liked the air fry option but I cannot use.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Joyce@GEA, GE_Appliances , October 31, 2022
Hello- We are sorry to hear you are having an issue with the connective features on your new range and can understand how frustrating this would be for you. Please review the following troubleshooting link that will help.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=34219&_ga=2.248920903.1938759958.1667234892-1360954957.1659114921&_gac=1.149160194.1666384087.EAIaIQobChMIrr39xony-gIVIYNbCh0I_Q9EEAAYASAAEgJpXfD_BwE
If you still have issues, please contact the Connected Home Support Line at 1-800-220-6899, Monday - Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET, or email connected@help.geappliances.com. If you have any other questions, please let us know. We are here to help! Joyce@GEA
https://products.geappliances.com/appliance/gea-support-search-content?contentId=34219&_ga=2.248920903.1938759958.1667234892-1360954957.1659114921&_gac=1.149160194.1666384087.EAIaIQobChMIrr39xony-gIVIYNbCh0I_Q9EEAAYASAAEgJpXfD_BwE
If you still have issues, please contact the Connected Home Support Line at 1-800-220-6899, Monday - Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET, or email connected@help.geappliances.com. If you have any other questions, please let us know. We are here to help! Joyce@GEA
Written by a customer while visiting geappliances.com