Very happy with this product replacing an older range top that just didn't last. Quality that should withstand a lot of use over the long haul (we hope!).
WB16X28656 burner stopped working so please help me what need to be done .
Response from cafeappliances.comBy Jonathon@Café , Café Appliances , September 11, 2023
Hello - Thank you for taking some time to connect. We're sorry to hear about the burner not working properly. That is not something we expect to happen.
For the best assistance towards this, we recommend getting one of our technicians to come and check this out. We're confident that they will be able to get this resolved. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.cafeappliances.com/support/schedule-service).
Let us know if you have any other questions, we're always happy to help. - Jonathon@Café
While I love the Rangetop in terms of use, I am very disappointed regarding the knobs. My husband bent down to open a corner cabinet by the Rangetop. His back hit the knobs and it immediately turned on two of the burners. I would not recommend this Rangetop if you have children or animals. It is too easy to walk by and accidentally turn the knobs on. It's definitely a safety hazard.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sylvia@Cafe, Cafe, September 5, 2023
Hi,
We're glad to hear you like the performance of this cooktop. Your comments on the knobs are greatly appreciated as well. Keeping you safe is a priority and we'll make sure our design teams are aware of this when improving future models. Thanks for leaving a review and please let us know if you have any other concerns.