Customer reviews from Samsung US
Samsung - 65" Class Q80A Series QLED 4K UHD Smart Tizen TV
Average customer rating
4.8
(1,551 Reviews)
Rating breakdown 1,551 reviews
5 Stars
1,284
4 Stars
203
3 Stars
32
2 Stars
15
1 Star
17
20%of customers recommend this product.
(
6 out of
30)
Customer Reviews for Samsung - 65" Class Q80A Series QLED 4K UHD Smart Tizen TV
Customer Rating
4
Q led TV 55"
on July 5, 2021
Posted by: LovemesomeSamsung
[This review was collected as part of a promotion.] This Q LED TV is replacing and old cuv ed samsung TV. Everybody question me why I need a new TV. However I went and purchased it anyway. Let me tell you the picture quality is great. No more grey where it suppose to be black. The picture is so crisp and clear. Just this alone was well worth the money spend. The TV sound is also much better . I really would not need a soundbar since my livingroom is small and the TV SPEAKERS are really good. However being me I had to have the soundboard. Needless to say I purchased a Samsung soundboard. Thats where the problem started. Trouble connecting this thing. I will have to get my kids to help since I have tried for hrs now to connect the soundboard properly. I had it right once but messed it up. So no fault to the product. With written instructions step by step I would be able to handle it better. I just purchased the soundboard yesterday and since the TV works well without, I have to come back to it later since it is very frustration to me not to be able to figure out where I went wrong. Overall I love SAMSUNGS products. All of my electronics from frigerator to stove microwave phone are all Samsung. One more item to be replaced will be my dishwasher. Would be nice to come down on you prices a little
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 6, 2021
Hello LovemesomeSamsung,
Thank you for your purchase and review of the new 2021 Q80A QLED 4K TV. I am happy to hear that you are enjoying the realistic picture quality delivered to your screen with our Quantum Dot technology which powers over a billion brilliant shades of vivid and lifelike colors that stay true regardless of the scene’s brightness.
Some soundbars or surround sound systems use Audio Return Channel technology or ARC for short. But don't worry, connecting these devices is still easy. All you need is one HDMI cable.
Connect an HDMI cable into your audio device's ARC port. This is usually the HDMI OUT port, but check your device's user manual just in case.
Connect the other end into the HDMI IN (ARC) on the TV. Using the remote, navigate to Settings. Then, select Sound and select Sound Output. From there, set the audio output for your TV.
If your soundbar only features an Optical port, connect the digital audio (optical) cable to the OPTICAL IN port on your soundbar, speaker, or surround sound system, and the other end into the DIGITAL AUDIO OUT port on the TV.
I hope these tips help! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for your purchase and review of the new 2021 Q80A QLED 4K TV. I am happy to hear that you are enjoying the realistic picture quality delivered to your screen with our Quantum Dot technology which powers over a billion brilliant shades of vivid and lifelike colors that stay true regardless of the scene’s brightness.
Some soundbars or surround sound systems use Audio Return Channel technology or ARC for short. But don't worry, connecting these devices is still easy. All you need is one HDMI cable.
Connect an HDMI cable into your audio device's ARC port. This is usually the HDMI OUT port, but check your device's user manual just in case.
Connect the other end into the HDMI IN (ARC) on the TV. Using the remote, navigate to Settings. Then, select Sound and select Sound Output. From there, set the audio output for your TV.
If your soundbar only features an Optical port, connect the digital audio (optical) cable to the OPTICAL IN port on your soundbar, speaker, or surround sound system, and the other end into the DIGITAL AUDIO OUT port on the TV.
I hope these tips help! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Worth the upgrade
on July 5, 2021
Posted by: dcooleo
[This review was collected as part of a promotion.] I finally took the plunge to upgrade to a 4K TV after getting an Xbox Series X. I previously had a 1080p HD Samsung TV and was pleasantly surprised to learn Samsung is the official partner for Xbox Series S/X Systems. It would be nice if this was better advertised.
The TV is great! I love the ARC and game specific compatibility. While I have the XSX on the game input (HDMI 4), I also have a Switch on HDMI 1 and the TV recognizes it as a game system.
The sound features to recognize room ambience and adjust isn't available yet, hopefully that will come in a future update. Same with the OTS feature, it doesn't appear to work right now. I also wish there was a way to save TV settings per input including separate settings for the smart TV apps when no input is running. I got the Q80A because it has full screen backlighting instead of a single layer at the bottom, but the backlighting still appears uneven and washed out around the edges, especially the bottom edge.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 6, 2021
Hi dcooleo,
I’m glad to hear that you are happy with the picture quality and user interface of your new 2021 Samsung Q80A TV. Motion Xcelerator Turbo+ enhances motion clarity for the fast-moving action of live sports or Next-Gen gaming. To optimize your picture quality, please be sure your firmware is up to date with version 1560.5 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
Paring this TV with one of our Q-Series Soundbars will give you the added feature of Q-Symphony where sound from your soundbar and your TV's speakers are synchronized to play at the same time providing a deep surround experience.
Intelligent Mode also enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Home > Settings > General > Intelligent Mode Settings. If the Intelligent Mode settings are greyed out in your TV's menu, please keep in mind the following:
- These functions may not be supported by some modes or apps (e.g., Ambient Mode, Art Mode, and Game Mode).
- Active Voice Amplifier (AVA), Adaptive Sound+, and Adaptive Volume are available only when the sound output is set to TV Speaker, or the Samsung Soundbar interlinked with Adaptive Picture function is connected.
- Adaptive Volume function may not be supported by some apps or external devices.
- Adaptive Volume operation affects Auto Volume function, but it does not work the other way around.
I hope these tips help. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Specialist
I’m glad to hear that you are happy with the picture quality and user interface of your new 2021 Samsung Q80A TV. Motion Xcelerator Turbo+ enhances motion clarity for the fast-moving action of live sports or Next-Gen gaming. To optimize your picture quality, please be sure your firmware is up to date with version 1560.5 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
Paring this TV with one of our Q-Series Soundbars will give you the added feature of Q-Symphony where sound from your soundbar and your TV's speakers are synchronized to play at the same time providing a deep surround experience.
Intelligent Mode also enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Home > Settings > General > Intelligent Mode Settings. If the Intelligent Mode settings are greyed out in your TV's menu, please keep in mind the following:
- These functions may not be supported by some modes or apps (e.g., Ambient Mode, Art Mode, and Game Mode).
- Active Voice Amplifier (AVA), Adaptive Sound+, and Adaptive Volume are available only when the sound output is set to TV Speaker, or the Samsung Soundbar interlinked with Adaptive Picture function is connected.
- Adaptive Volume function may not be supported by some apps or external devices.
- Adaptive Volume operation affects Auto Volume function, but it does not work the other way around.
I hope these tips help. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv!!
on July 5, 2021
Posted by: YamahaRacer25
[This review was collected as part of a promotion.] Bought this tv to replace a 40” LG and the picture quality is great! Highly recommend this tv for any reason. I game on it and watch movies every night and haven’t found one flaw yet. 10 out of 10 recommend!
Written by a customer while visiting Samsung US
Customer Rating
5
The features are amazing.
on July 6, 2021
Posted by: Fiestylilcajun
[This review was collected as part of a promotion.] I love watching it for my firestick and my favorite tv shows and especially movies. The sound and the picture are amazing.
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great clear picture
on July 6, 2021
Posted by: Jonnyboy1
[This review was collected as part of a promotion.] I use it to watch all my shows I miss while I'm working. That's my favorite feature about the product.
Written by a customer while visiting Samsung US
Customer Rating
5
Third Samsung upgrade
on July 6, 2021
Posted by: FLGreg
[This review was collected as part of a promotion.] This is my 3rd Samsung upgrade, and their televisions get better every time. In my space, this TV provides a true theatre experience, with crisp vivid color and nice depth of sound.
The Tizen is the best onboard experience that I've found... Intuitive and user friendly, with all of my favorite services available.
The remote is an absolute pleasure to use, which seems like an odd feature to call out, but it really adds to the experience.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 6, 2021
Hi FLGreg,
Thank you for choosing the 2021 Q80A 4K TV and taking the time to share your experience. I’m glad to hear that you are happy with the picture brought to you by our Direct Full Array designed to bring scenes to life with more precise contrast controlled by in-screen lighting that delivers deep blacks and pure whites with minimal halo or blooming.
Our new Solar Cell Remote is part of Samsung’s commitment to pursuing sustainability that puts the environment first and prevents the wastage of AA batteries. Additionally, 28% of the remote comes from recycled polyethylene terephthalate.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung!
~ Samsung Specialist
Thank you for choosing the 2021 Q80A 4K TV and taking the time to share your experience. I’m glad to hear that you are happy with the picture brought to you by our Direct Full Array designed to bring scenes to life with more precise contrast controlled by in-screen lighting that delivers deep blacks and pure whites with minimal halo or blooming.
Our new Solar Cell Remote is part of Samsung’s commitment to pursuing sustainability that puts the environment first and prevents the wastage of AA batteries. Additionally, 28% of the remote comes from recycled polyethylene terephthalate.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung!
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Biggest tv for your buck!
on July 6, 2021
Posted by: gamerBOII
[This review was collected as part of a promotion.] I currently use mine mainly for movie night and although it doesn't have the deep blacks like an LG OLED, this model comes with a comparable picture and great for 4k movies. I also run my Xbox Series X at 120 FPS with no problems. I can even track the FPS the tv is receiving which is a great feature. Works well with Google Assistant and Nintendo Switch. Have had zero issues with the software. Sound is great, you just have to set it up near a wall to take advantage of the full audio. Definitely worth every penny.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 7, 2021
Hi gamerBOII,
I am happy to hear that you are enjoying your new 85" Q60A TV. I’m glad to hear that you are enjoying your movie nights and gaming experience. Have you had a chance to try out the Super Ultrawide GameView & Game Bar? Both features are designed to optimize your gaming experience with an on-screen menu that lets you check input lag, FPS, HDR, wireless headset settings and more through an easy-to-access menu and expanding your view with multiple aspect ratios.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung TVs!
~ Samsung Specialist
I am happy to hear that you are enjoying your new 85" Q60A TV. I’m glad to hear that you are enjoying your movie nights and gaming experience. Have you had a chance to try out the Super Ultrawide GameView & Game Bar? Both features are designed to optimize your gaming experience with an on-screen menu that lets you check input lag, FPS, HDR, wireless headset settings and more through an easy-to-access menu and expanding your view with multiple aspect ratios.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung TVs!
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Outstanding tv
on July 6, 2021
Posted by: Zeta89
[This review was collected as part of a promotion.] The TV has great features and awesome brightness, Tizen is fast and responsible . For 4K streaming the image quality is stunning but you need to find the right picture setting for it( I prefer standard), the input lag is very low and the refresh rate and contrast ratio is high wich makes this TV perfect for gaming . Overall the design , features and quality of the TV are fantastic.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 6, 2021
Hi Zeta89,
I’m glad to hear that you are happy with the picture quality of your new 2021 Samsung Q80A TV. Motion Xcelerator Turbo+ enhances motion clarity for the fast-moving action of live sports or Next-Gen gaming. Quantum HDR brings you dynamic tone mapping that draws from a wider range of color and brightness than standard HD. Deep blacks, vibrant imagery and detail always shine through.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung TVs!
~ Samsung Specialist
I’m glad to hear that you are happy with the picture quality of your new 2021 Samsung Q80A TV. Motion Xcelerator Turbo+ enhances motion clarity for the fast-moving action of live sports or Next-Gen gaming. Quantum HDR brings you dynamic tone mapping that draws from a wider range of color and brightness than standard HD. Deep blacks, vibrant imagery and detail always shine through.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung TVs!
~ Samsung Specialist
Written by a customer while visiting Samsung US