Customer reviews from Samsung US
Samsung - 65" Class Q80A Series QLED 4K UHD Smart Tizen TV
Average customer rating
4.8
(1,551 Reviews)
Rating breakdown 1,551 reviews
5 Stars
1,284
4 Stars
203
3 Stars
32
2 Stars
15
1 Star
17
20%of customers recommend this product.
(
6 out of
30)
Customer Reviews for Samsung - 65" Class Q80A Series QLED 4K UHD Smart Tizen TV
Customer Rating
5
This Proud is good TV because I like Samsung
on July 2, 2021
Posted by: beto799
[This review was collected as part of a promotion.] I like Samsung TV because you can see good and is a beautiful product too
Written by a customer while visiting Samsung US
Customer Rating
5
good tv
on July 2, 2021
Posted by: payne
[This review was collected as part of a promotion.] Good tv for the loot. ...........................................................
.........
Written by a customer while visiting Samsung US
Customer Rating
5
65" Q80A Samsung QLED 4K Smart TV (2021) *****
on July 2, 2021
Posted by: joels007
[This review was collected as part of a promotion.] I had an older TV and it finally went out I couldn't wait to get a new one I did research for almost two weeks on TV's and finally came up with this 65" Q80A Samsung QLED 4K Smart TV (2021) I couldn't believe how sharp the picture was and made my DVD's looks so much better I would give this TV a five star without a doubt. That's how good it is in my opinion. I have a ring doorbell and now when somebody is at my door it shows up on my TV I like that. I have DIRECTV and when I turned the TV on and put it on DIRECTV it automatically turns my receiver on. The same with my Blu ray DVD player it turns it on automatically as well. I don't think I could have made a better choice this is a very smart TV with a great picture and there are hundreds of Samsung channels to watch that's a plus.
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing graphics
on July 2, 2021
Posted by: Tyler
[This review was collected as part of a promotion.] When I play on this TV with my game system it give me the best quality and the smoothest graphics ever amazing tv
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing TV
on July 2, 2021
Posted by: Buggy1
[This review was collected as part of a promotion.] The picture quality and sound on this TV are absolutely amazing! I would recommend to everyone.
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on July 2, 2021
Posted by: Dpreddy
[This review was collected as part of a promotion.] Omg I love it we use Disney plus and Amazon prime and Hulu for most of our watching tv and it works great and the sound quality is even amazing
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on July 2, 2021
Posted by: BabyCake64
[This review was collected as part of a promotion.] This TV has the best color. The animated movies have such a great picture on this TV. The microphone is also the easiest thing to use.
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture, but the sound quality has issues!
on July 2, 2021
Posted by: Duehus
[This review was collected as part of a promotion.] We loved this TV when he first bought it. After a few days, we noticed the sound would cut out for a split second about once an hour. Within the next week, it started to cut out every 15 minutes. It got so irritating, we'd have to rewind whatever we just watched just to understand what was said. The sound would cut out on any device that we used and also on every app that were using. We went back to the store for some help. We were not happy to find out that this is a common problem because the TV speakers can't handle the sound output. They recommended using a sound bar. We spent the extra money for the soundbar. The sound bar does help. We've had it with the sound bar for about 2 months now. It does still cut out sound for a split second, but a lot less and it hasn't gotten worse. It only happens a few times a week now I stead of every 15 minutes. Other than this sound issue, its a great TV. Because of the sound issue, I think the TV was overpriced. We didn't plan on initially buying the sound bar, so we spent even more money. So be prepared for sound issues and to buy a sound bar. Ps i also checked all forums and tried all posted solutions didn't work
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 7, 2021
Hi Duehus,
Thank you for your review of the Q80A TV and for sharing your details of your sound cutting out.
If the audio drop issue is happening when connected via HDMI, the HDMI cable is most likely the cause. We recommend you replace the HDMI cable with a High-Speed cable with Ethernet Channel, labeled as HEC or HEAC on the cable.
Please also make sure your TV is running the latest firmware update. You can check this by going to Settings > Support > Software Update or you can enable Auto Update for convenience.
If this does not help, we ask that you contact us again for additional troubleshooting or assistance with setting up a service appointment. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
Thank you for your review of the Q80A TV and for sharing your details of your sound cutting out.
If the audio drop issue is happening when connected via HDMI, the HDMI cable is most likely the cause. We recommend you replace the HDMI cable with a High-Speed cable with Ethernet Channel, labeled as HEC or HEAC on the cable.
Please also make sure your TV is running the latest firmware update. You can check this by going to Settings > Support > Software Update or you can enable Auto Update for convenience.
If this does not help, we ask that you contact us again for additional troubleshooting or assistance with setting up a service appointment. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US