Customer reviews from Samsung US
Samsung - 65" Class Q80A Series QLED 4K UHD Smart Tizen TV
Average customer rating
4.8
(1,551 Reviews)
Rating breakdown 1,551 reviews
5 Stars
1,284
4 Stars
203
3 Stars
32
2 Stars
15
1 Star
17
20%of customers recommend this product.
(
6 out of
30)
Customer Reviews for Samsung - 65" Class Q80A Series QLED 4K UHD Smart Tizen TV
Customer Rating
5
Our favorite new Samsung TV!
on June 30, 2021
Posted by: Pedro
[This review was collected as part of a promotion.] This makes our 4th Samsung TV and I am happy to say, it's our favorite. (All four TVs are still preforming as well as when we purchased) The Geek Squad completed the installation for us. The size is perfect and the picture quality is superb! Especially love the solar chargeable remote - plus you can charge using a USB cable as well. The store sales rep and the Geek Squad installers were top notch. Highly recommend this TV and for the Geek Squad to install it for you!!
Written by a customer while visiting Samsung US
Customer Rating
5
Great features. The picture is great!
on June 30, 2021
Posted by: Hecz
[This review was collected as part of a promotion.] The amount of new apps is great! Can stream just about anything from the available apps for the TV.
Written by a customer while visiting Samsung US
Customer Rating
4
Alexa Doesn't work up to par
on June 30, 2021
Posted by: DanGo
[This review was collected as part of a promotion.] The picture is great, I mostly use it for OTA and streaming. I do not use gaming so I can't review that. The only problem that I have is that Alexia doesn't always work. Once the set is on it does not respond all the time, or it will say it is fulfilling the command, but nothing happens. The other problem is that Alexia will not turn on the TV0. I am using WIFI, but it just won't turn on.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 2, 2021
Hi DanGo,
Thank you for choosing Samsung’s Q80A TV and for sharing your experience with built-in Alexa functionality. Please know that voice commands may differ with each voice assistant.
We suggest you check the command examples for each voice assistant.
Settings > General > Voice > Amazon Alexa Settings
When the TV is far from you or the ambient noise is too loud, the TV may be unable to recognize your voice. For the best results, you will need to be within 10 feet of your TV. Please look at your TV screen and speak.
If you haven’t already, we recommend turning on the Voice Wake-up function as well. Press the microphone button on your remote, then go to: Explore Now > Settings > Voice Wake-up.
You may also want to try re-pairing your remote to your TV by doing the following:
1) Long press the RETURN key and ENTER key together for about 10 seconds you’re your remote was once paired already with the TV, you do not need to re-pair it again. However, if it was not paired with the TV, pairing must be done after the reset.
2) The RETURN key is on the left side of your remote and looks like a curved, backwards pointing arrow.
3) The ENTER key is the button in the center of your directional ring.
If your remote is still not working properly or its response is slow, please check the remaining battery of the Smart Remote by going to Settings > General > Power and Energy Saving > Available Remote Battery.
I hope these tips help. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for choosing Samsung’s Q80A TV and for sharing your experience with built-in Alexa functionality. Please know that voice commands may differ with each voice assistant.
We suggest you check the command examples for each voice assistant.
Settings > General > Voice > Amazon Alexa Settings
When the TV is far from you or the ambient noise is too loud, the TV may be unable to recognize your voice. For the best results, you will need to be within 10 feet of your TV. Please look at your TV screen and speak.
If you haven’t already, we recommend turning on the Voice Wake-up function as well. Press the microphone button on your remote, then go to: Explore Now > Settings > Voice Wake-up.
You may also want to try re-pairing your remote to your TV by doing the following:
1) Long press the RETURN key and ENTER key together for about 10 seconds you’re your remote was once paired already with the TV, you do not need to re-pair it again. However, if it was not paired with the TV, pairing must be done after the reset.
2) The RETURN key is on the left side of your remote and looks like a curved, backwards pointing arrow.
3) The ENTER key is the button in the center of your directional ring.
If your remote is still not working properly or its response is slow, please check the remaining battery of the Smart Remote by going to Settings > General > Power and Energy Saving > Available Remote Battery.
I hope these tips help. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on June 30, 2021
Posted by: KalB85
[This review was collected as part of a promotion.] I love Samsung tv's, appliances, phones, and everything else they make. I use mine to stream content and for games with my son. I would recommend everyone give Samsung a shot, you won't be disappointed.
Written by a customer while visiting Samsung US
Customer Rating
5
Great for streaming and gaming
on June 30, 2021
Posted by: Seany
[This review was collected as part of a promotion.] The screen is absolutely amazing. It's great for streaming and my Xbox looks amazing on this screen.
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome picture.
on June 30, 2021
Posted by: Hunter148
[This review was collected as part of a promotion.] Set up was a pain, but once you get past that it’s really worth the time. The picture is awesome.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 2, 2021
Hi Hunter148,
Thank you for your purchase and review of the new 2021 Q80A QLED 4K TV. We appreciate you sharing your setup experience with us, and I am happy to hear that you are enjoying the realistic picture quality delivered to your screen! Our Quantum Dot technology powers over a billion brilliant shades of vivid and lifelike colors that stay true regardless of the scene’s brightness.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung!
~ Samsung Specialist
Thank you for your purchase and review of the new 2021 Q80A QLED 4K TV. We appreciate you sharing your setup experience with us, and I am happy to hear that you are enjoying the realistic picture quality delivered to your screen! Our Quantum Dot technology powers over a billion brilliant shades of vivid and lifelike colors that stay true regardless of the scene’s brightness.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung!
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful picture with great features
on June 30, 2021
Posted by: M151715
[This review was collected as part of a promotion.] We use our tv for living room watching so mainly streaming. It’s amazing! We will definitely be getting another if when the time comes!
Written by a customer while visiting Samsung US
Customer Rating
5
Great visual resolution
on June 30, 2021
Posted by: ArchitectIIT10
[This review was collected as part of a promotion.] The Samsung TV QLED 4k Q60A is great for movies, the feature I like best the is the resolution and details the screen displays.
Written by a customer while visiting Samsung US