Customer reviews from Samsung US
Samsung - 65" Class Q80A Series QLED 4K UHD Smart Tizen TV
Average customer rating
4.8
(1,551 Reviews)
Rating breakdown 1,551 reviews
5 Stars
1,284
4 Stars
203
3 Stars
32
2 Stars
15
1 Star
17
20%of customers recommend this product.
(
6 out of
30)
Customer Reviews for Samsung - 65" Class Q80A Series QLED 4K UHD Smart Tizen TV
Customer Rating
4
Good bang for your buck.
on July 25, 2021
Posted by: Afostheboss
[This review was collected as part of a promotion.] So, for what you pay, this is an excellent television.
Good for your first tv or if you have no real reference of uhd.
Definitely better than your old 1080p.
But, to me I just don't feel like it's bright enough at times. I've never had the brightness at max on any tv before, and this one has been on max since I opened it and is still really dark in dark scenes.
But, even then still watchable cause it's so huge.
So. Overall. 8/10.
10/10 if you are switching from 1080p.
4/10 though if you can afford to she'll out on a higher class model of Samsung, or wait until 8k goes live.
Written by a customer while visiting Samsung US
Customer Rating
1
Audio glitch
on January 22, 2022
Posted by: DG82
trying to use native tv apps like youtube tv but audio doesn't pass through through onkyo home theater receiver using hdmi/arc, have to use separate roku device. have tried optical output and that doesn't work either. according to onkyo tech support, they have seen this issue before with samsung tvs.
this is a such a simple feature and it's so disappointing that a company like samsung cannot provide it.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
3
Value
2
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, January 24, 2022
DG82,
We appreciate you sharing your feedback regarding the issues you are experiencing with your TV’s audio. Please check whether Digital Output Audio Format is set to Pass-Through. If you select the Pass-Through option to use an AV receiver that does not support Dolby Digital+, no sound is output with Dolby Digital+ content.
It is recommended to set Digital Output Audio Format to Auto when the connected receiver supports only the limited audio formats. Go to: Settings > Sound > Expert Settings > Digital Output Audio Format > Auto
If your issue persists, please reach out to us so that we can provide further troubleshooting. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
We appreciate you sharing your feedback regarding the issues you are experiencing with your TV’s audio. Please check whether Digital Output Audio Format is set to Pass-Through. If you select the Pass-Through option to use an AV receiver that does not support Dolby Digital+, no sound is output with Dolby Digital+ content.
It is recommended to set Digital Output Audio Format to Auto when the connected receiver supports only the limited audio formats. Go to: Settings > Sound > Expert Settings > Digital Output Audio Format > Auto
If your issue persists, please reach out to us so that we can provide further troubleshooting. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Avoid this TV
on January 30, 2022
Posted by: Sondra
from Maryland, USA
do not buy this tv.
there is an issue with horrible backlight bleed. i’ve seen many other reviewers complain about the same problem so it’s definitely a common thing. i returned the first tv i got, thinking that it was just defective. the second one that arrived had the same exact thing.
you cannot watch dark scenes because there is a large block of discoloration compared to the rest of the screen. it ruins the viewing experience.
i have always bought samsung tvs in the past, but this is an inferior and less quality product to my previous samsung from 2013. not sure if samsung is cutting corners, but i’ll be returning this and going with a different brand instead.
you cannot watch dark scenes because there is a large block of discoloration compared to the rest of the screen. it ruins the viewing experience.
i have always bought samsung tvs in the past, but this is an inferior and less quality product to my previous samsung from 2013. not sure if samsung is cutting corners, but i’ll be returning this and going with a different brand instead.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, January 31, 2022
Hi Sondra,
Thank you for your review of the Samsung Q80A TV. Your feedback is very important to us and will be shared with our internal product team.
If there is anything we can do to improve your experience such as helping to optimize settings, please let us know. You can reach Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for your review of the Samsung Q80A TV. Your feedback is very important to us and will be shared with our internal product team.
If there is anything we can do to improve your experience such as helping to optimize settings, please let us know. You can reach Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Love my tv
on April 8, 2021
Posted by: Ssung
[This review was collected as part of a promotion.] I wish they had different browser option. Come with keyboad
Written by a customer while visiting Samsung US
Customer Rating
5
The most experience you ever see on the world
on April 8, 2021
Posted by: ElbaselinaS33
[This review was collected as part of a promotion.] I like the T. V. to use for movies games and other things.
The things I really likes on Samsung products. the screen are very clears and good quality that always get Samsungs on cell phones and TV
The things I really likes on Samsung products. the screen are very clears and good quality that always get Samsungs on cell phones and TV
Written by a customer while visiting Samsung US
Customer Rating
3
Was a great tv
on June 28, 2021
Posted by: Stargirl1337
[This review was collected as part of a promotion.] It was clear as day husband loved it as a gift word for everything raising curvature no definitely worth the purchase is very lie easy to set up so I day
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, June 29, 2021
Stargirl1337,
I am happy to hear that you are enjoying the upgrade to your new 2021 Q60A QLED 4K TV. Quantum HDR brings dynamic tone mapping that draws from a wider range of color and brightness than standard HD. Deep blacks, vibrant imagery and detail always shine through.
If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
I am happy to hear that you are enjoying the upgrade to your new 2021 Q60A QLED 4K TV. Quantum HDR brings dynamic tone mapping that draws from a wider range of color and brightness than standard HD. Deep blacks, vibrant imagery and detail always shine through.
If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
2
Backlight bleed along top
on December 29, 2021
Posted by: Honest Review
from Pennsylvania
I really like this TV, but am returning it because of backlight bleed along the top during all dark scenes using any/all inputs. Issue was present out-of-the-box. Aside from this, the picture quality is great.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
2
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, December 31, 2021
Hi there,
Thank you for sharing your review of Samsung's Q80A TV. Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
Should you want to troubleshoot your issue first, please contact Samsung Customer Support. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Thank you for sharing your review of Samsung's Q80A TV. Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
Should you want to troubleshoot your issue first, please contact Samsung Customer Support. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
my tv is the best
on March 30, 2021
Posted by: Roman
[This review was collected as part of a promotion.] I enjoy the quality and ease of use of the TV, it is the best on the market
Written by a customer while visiting Samsung US