Customer reviews from Samsung US
Samsung - 65" Class Q80A Series QLED 4K UHD Smart Tizen TV
Average customer rating
4.8
(1,551 Reviews)
Rating breakdown 1,551 reviews
5 Stars
1,284
4 Stars
203
3 Stars
32
2 Stars
15
1 Star
17
20%of customers recommend this product.
(
6 out of
30)
Customer Reviews for Samsung - 65" Class Q80A Series QLED 4K UHD Smart Tizen TV
Customer Rating
5
Powerful flexible but easy setup.
on June 29, 2021
Posted by: Boker
[This review was collected as part of a promotion.] Very flexible. I'm hooked up to a sound bar and sub woofer for theater sound. Also have a PC connected to HDMI 3 so I can zoom and connect with ease to the internet. I even have my iTunes remotely connected. And the remote from my cable box controls it all. Picture quality is wonderful. I'm a happy customer.
Written by a customer while visiting Samsung US
Customer Rating
5
Easy setup, great picture
on June 29, 2021
Posted by: Waterdoc83
[This review was collected as part of a promotion.] Love the tv so far. It was easy to setup, has a great picture, and I can easily connect my Bluetooth AirPods to it when it want to avoid disturbing everyone else in the house.
Written by a customer while visiting Samsung US
Customer Rating
5
High quality
on June 29, 2021
Posted by: CurlyGirl23
[This review was collected as part of a promotion.] I use my Samsung for streaming hulu and Netflix. Its absolutely amazing. The quality of the tv is nice and clear. My bf uses it for gaming and the resolution is perfect. No grainy pictures and the sound is loud and clear. Also as great apps. I do not regret this purchase. I would totally recommend getting this TV!!
Written by a customer while visiting Samsung US
Customer Rating
3
Voice is always out of sync
on June 29, 2021
Posted by: Lipsync
[This review was collected as part of a promotion.] No matter how often I adjust the Samsung sound bar according to instructions, or turn the sound bar off and adjust the television according to instructions, the voice doesn’t match the picture for any more than an hour. I have a 13- year old Sony that doesn’t have this issue at all. I’ve checked on line and followed all suggestions applicable to Samsung, but can’t solve the problem. Otherwise, a nice television.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, June 30, 2021
Hi Lipsync,
Thank you for your review of Samsung's Q80A QLED 4K Smart TV and for sharing your experience with sound delay issues. It could possibly be a source issue, but if you are hearing an audio delay across all sources/channels and you have a Home Theatre System or other speakers connected to your TV, you can access the Audio Delay settings to increase the audio delay. Go to: Settings > Sound > Expert Settings > Digital Output Audio Delay
Please know that our 2021 TVs do have an audio Pass-Through feature. This feature allows the audio signal to be sent out unprocessed to an external Soundbar or receiver connected to the TV. The external Soundbar or receiver then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
On your TV go to: Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
If you have tried this and your issue persists, please reach out to Samsung Customer Support so that we can provide further troubleshooting. You can call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Specialist
Thank you for your review of Samsung's Q80A QLED 4K Smart TV and for sharing your experience with sound delay issues. It could possibly be a source issue, but if you are hearing an audio delay across all sources/channels and you have a Home Theatre System or other speakers connected to your TV, you can access the Audio Delay settings to increase the audio delay. Go to: Settings > Sound > Expert Settings > Digital Output Audio Delay
Please know that our 2021 TVs do have an audio Pass-Through feature. This feature allows the audio signal to be sent out unprocessed to an external Soundbar or receiver connected to the TV. The external Soundbar or receiver then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
On your TV go to: Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
If you have tried this and your issue persists, please reach out to Samsung Customer Support so that we can provide further troubleshooting. You can call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
it's great!!!!!!!
on June 29, 2021
Posted by: Zaby
[This review was collected as part of a promotion.] For streaming,movies,in my home for al the family i enjoy having the tv,and also i can chare the tv with the rest of the family,the tv it'S GREAT!!!!!!!!
Written by a customer while visiting Samsung US
Customer Rating
5
This TV is amazing easy to navigate through apps.
on June 29, 2021
Posted by: Vampi
[This review was collected as part of a promotion.] Its great TV I use it for streaming mostly, it’s awesome for videos games. And even better with the Samsung sound bar.
Written by a customer while visiting Samsung US
Customer Rating
2
Have to delete and reinstall apps
on June 29, 2021
Posted by: Strumbower
[This review was collected as part of a promotion.] I have several Samsung TVs and love them. For this to be a smart tv, it's not so smart. I have to delete and reinstall YouTube TV app several times a day to get it to change stations. It's spins alot and then locks up. None of my other Samsung Smart TVs have this issue. So disappointed.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, June 30, 2021
Hi Strumbower,
Thank you for choosing Samsung's Q60A TV and for your review. Your experience with the YouTube TV app has been shared with our product teams. Please make sure that Auto Update is turned on so that your apps can stay current with the latest updates and patches. Navigate to the Settings within the App Store and set Auto Update to: On.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for choosing Samsung's Q60A TV and for your review. Your experience with the YouTube TV app has been shared with our product teams. Please make sure that Auto Update is turned on so that your apps can stay current with the latest updates and patches. Navigate to the Settings within the App Store and set Auto Update to: On.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture and easy to use
on June 29, 2021
Posted by: Alex
[This review was collected as part of a promotion.] Love the OS and all the apps. Very easy to set up and navigate. Also, great picture quality
Written by a customer while visiting Samsung US