Customer reviews from Samsung US
Samsung - 65" Class Q80A Series QLED 4K UHD Smart Tizen TV
Average customer rating
4.8
(1,551 Reviews)
Rating breakdown 1,551 reviews
5 Stars
1,284
4 Stars
203
3 Stars
32
2 Stars
15
1 Star
17
20%of customers recommend this product.
(
6 out of
30)
Customer Reviews for Samsung - 65" Class Q80A Series QLED 4K UHD Smart Tizen TV
Customer Rating
5
Best for the Money
on December 14, 2021
Posted by: Francisco
amazing detail. samsung never fails with the quality that comes with the q80. i have a q80 in my living room and a q70 in my bedroom. very pleased with samsung qled line of tv's
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Only time will tell
on April 19, 2021
Posted by: Happy420
[This review was collected as part of a promotion.] Easy to install with a Fantastic picture. However, the sound processor isn’t working properly. Every 6 to 8 minutes the sound cuts out for a few seconds. Best Buy’s will deliver a replacement in a few weeks. Can only hope that fixes our problem.
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 20, 2021
Happy420:
Thank you for your review of the Q80A TV and for sharing the details of your sound not functioning as expected. If your sound is cutting out when connected via HDMI to an external audio device, the HDMI cable is most likely the cause. We recommend you replace the HDMI cable with a High-Speed cable with Ethernet Channel, labeled as HEC or HEAC on the cable.
Should you experience this issue with your replacement unit, we ask that you contact us for additional troubleshooting or assistance with setting up a service appointment.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for your review of the Q80A TV and for sharing the details of your sound not functioning as expected. If your sound is cutting out when connected via HDMI to an external audio device, the HDMI cable is most likely the cause. We recommend you replace the HDMI cable with a High-Speed cable with Ethernet Channel, labeled as HEC or HEAC on the cable.
Should you experience this issue with your replacement unit, we ask that you contact us for additional troubleshooting or assistance with setting up a service appointment.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
i like it has the feature that i need
on April 1, 2021
Posted by: miguel1shop
[This review was collected as part of a promotion.] samsung has a good resolution a good sound a good features ita a good quality for my family they love it
Written by a customer while visiting Samsung US
Customer Rating
3
Probably better than 3 stars.
on April 4, 2021
Posted by: Walt13
from USA
i opened the box today, got it mounted and hooked up and turned on and updated. so far picture is very good and for me it will be a learning curve which i expected. my problem which i will try to post a pic is that on the front left of the screen there is a small bar code label that looks to be difficult to remove and has some residue that i do not know how to get off without damaging the screen. i tried a chat but will apparently need to call someone during business hours. i really can't believe a sticker like this was placed on the front.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 9, 2021
Walt13:
Thank you for purchasing the Samsung Q80A QLED 4K TV and for sharing your experience with removing a label from your screen. Your details have been shared with our internal teams. Please give us the opportunity to assist you. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for purchasing the Samsung Q80A QLED 4K TV and for sharing your experience with removing a label from your screen. Your details have been shared with our internal teams. Please give us the opportunity to assist you. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture quality
on April 19, 2021
Posted by: QLED55
[This review was collected as part of a promotion.] The set up was easy. Tied it to Alexa love the feature to change channels with Alexa. Love the sound quality. Only issue is that there is a very light film on the tv that needs to be removed. Figured it out because a sticker was on the front of the TV. You first have to remove the films from the side, then at the bottom right corner with your thumb you can feel it and then pull off. Samsung support didn’t know what was even talking about. But it all worked out in the end. Great TV!!
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome picture!
on May 14, 2021
Posted by: Cheffaz
from Wilmington
Gender:Male
[This review was collected as part of a promotion.] The TV was more than we expected, great color and 4k is amazing! The baseball game is great with vibrant color and the speed of the processor is fast! Crazy good watching movies and really enjoying his television!. Samsung has really out done . Set up was easy right out of the box! Pretty simple and it connects to your phone which is great as our older TV did none of these things! The remote is easy to use and control the TV! it is slim and sleek! Great remote its light weight!
Response from The InsidersBy Samsung Solutions, Samsung Brand Ambassador, May 17, 2021
Cheffaz:
Great to hear that you found setup of your new 2021 Q80A QLED 4K TV to be easy right out of the box. I am happy to hear that you are enjoying the picture brought to you by our Quantum Processor 4K. Powered by machine learning, our most powerful 4K processor enhances picture from any source into crisp 4K action in each and every scene.
Samsung Customer Support is here to help if you need assistance or have questions regarding features, functions, setup and more. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Great to hear that you found setup of your new 2021 Q80A QLED 4K TV to be easy right out of the box. I am happy to hear that you are enjoying the picture brought to you by our Quantum Processor 4K. Powered by machine learning, our most powerful 4K processor enhances picture from any source into crisp 4K action in each and every scene.
Samsung Customer Support is here to help if you need assistance or have questions regarding features, functions, setup and more. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting The Insiders
Customer Rating
5
State of the art 65" Q80AA QLED 4K UHD TV
on May 12, 2021
Posted by: christine445
from Peoria
Gender:Female
[This review was collected as part of a promotion.] The Samsung 65" Q80A QLED 4K Smart TV is state of the art! The picture is crystal clear and perfect no matter what seat you are in! No blind spots or glare. The sound (Quantum dot) is incredible and travels with the picture. It comes with Samsung TV which is a subscription free TV service with over a 150 channels and growing! The remote control is solar powered and charged by the lights in the home! No more looking for batteries. I love the on screen TV guide as well the built in voice control. You can change the channel, search for content, control smart home devices using just your voice. The screen can also be customized to display graphics or artwork when not in use. There is so much this television is capable of including mirroring your Samsung phone screen with the tap of a button! I've only had this television for a little over a week and I'm looking forward to making new discoveries as I learn what else this television is capable of doing! Samsung has thought of everything and put a lot of innovation and experience into the consumers viewing experience. I am very pleased with this model! I never knew how much I was missing out on before this television arrived. I can not wait to rediscover gaming with this advanced technology! This addition to my home has prompted an entire upgrade to my home including painting! Pictures will be coming soon!
Response from The InsidersBy Samsung Solutions, Samsung Brand Ambassador, May 17, 2021
christine445:
Thank you for your purchase and review of the new 2021 Q80A QLED 4K TV. I am happy to hear that you are enjoying the realistic picture quality delivered to your screen with our Quantum Dot technology which powers over a billion brilliant shades of vivid and lifelike colors that stay true regardless of the scene’s brightness. Object Tracking Sound allows you to immerse yourself in 3D surround sound with strategically placed, dynamic speakers that move the sound around you.
Samsung Customer Support is here to help if you need assistance or have questions regarding features, functions, setup and more. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for your purchase and review of the new 2021 Q80A QLED 4K TV. I am happy to hear that you are enjoying the realistic picture quality delivered to your screen with our Quantum Dot technology which powers over a billion brilliant shades of vivid and lifelike colors that stay true regardless of the scene’s brightness. Object Tracking Sound allows you to immerse yourself in 3D surround sound with strategically placed, dynamic speakers that move the sound around you.
Samsung Customer Support is here to help if you need assistance or have questions regarding features, functions, setup and more. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting The Insiders
Customer Rating
5
Great TV & Great Value
on March 15, 2022
Posted by: John
from Morgantown
the television is fantastic. it has a very clear and crisp picture, with so much color. it is almost like watching movies being filmed live. sound is good, but maybe i expected it to be a little more. however, i invested in a samsung sound bar and now my set is complete. it's like having a mini theater in my living room. i am very pleased!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US