Customer reviews from Samsung US
Samsung - 65" Class Q80A Series QLED 4K UHD Smart Tizen TV
Average customer rating
4.8
(1,551 Reviews)
Rating breakdown 1,551 reviews
5 Stars
1,284
4 Stars
203
3 Stars
32
2 Stars
15
1 Star
17
20%of customers recommend this product.
(
6 out of
30)
Customer Reviews for Samsung - 65" Class Q80A Series QLED 4K UHD Smart Tizen TV
Customer Rating
5
Buy far the best Samsung TV yet.
on May 4, 2021
Posted by: Mjdevlin73
[This review was collected as part of a promotion.] I always buy Samsung because I have connectivity with all my devices from my phones to tablets, TV's, everything but the kitchen sink.....even my washer and dryer. I love the brand because they are the ultimate in electronics and my brand loyalty is because of it. Keep on rocking Samsung.......and maybe start making KITCHEN SINKS so I can upgrade that too....lol.....
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on May 18, 2021
Posted by: PrincessLeia420
from Wilmington
Gender:Female
[This review was collected as part of a promotion.] This TV has great features and astounding pictures quality. I am blown away by the Samsung quality picture and apps on the TV. The movies and views of it are totally worth it I recommend this TV. The TV was very easy to install! You do need two people to get it out of the box! The remote is nice and sleek! It has solar charging which is nice! The speakers give nice clear sound when watching movies! The family is going to enjoy this Samsung TV. Our old TV had none of these features! Amazing! Pictures are crystal clear and easy on the eyes. It has a fast processor making sports and action movies sleek and clear with no lag.
Written by a customer while visiting The Insiders
Customer Rating
2
Did not live up to its reputation
on July 14, 2021
Posted by: Navin
[This review was collected as part of a promotion.] Very disappointed. Heard lots of good things about Samsung TVs and I figured the huge price tag would be worth it. Unfortunately the tv did not meet the expectations. The tv is extremely glitchy. The software/ operating system is slow and not the most user friendly. I’ve had several apps crash, start over, be u responsive. Multiple times per week. Picture quality is good but of no use if it’s difficult to use the tv. And for the price I expected so much more.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 16, 2021
Navin,
Thank you for purchasing the Samsung Q80A QLED 4K Smart TV and for sharing your experience. To ensure that your TV’s picture and software is optimized, be sure that you are always running the latest firmware update. You can check this by going to Settings > Support > Software Update or you can enable Auto Update for convenience.
You may also want to further optimize the smart TV performance and address your issue with response time with the self-diagnostic tool. This service checks memory and frees up unused cached memory and closes background apps. Go to Settings > Support> Device Care > Start Device Care.
If your apps are still freezing, not loading, or crashing, please also try cold booting your TV by holding down the power button on your remote for 5+ sec until the TV turns off and on again, deleting and downloading the apps again, and completing full reset of Smart Hub to correct the issue.
I hope these tips help. If you need further assistance or have any questions, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
We hope to hear from you.
~ Samsung Specialist
Thank you for purchasing the Samsung Q80A QLED 4K Smart TV and for sharing your experience. To ensure that your TV’s picture and software is optimized, be sure that you are always running the latest firmware update. You can check this by going to Settings > Support > Software Update or you can enable Auto Update for convenience.
You may also want to further optimize the smart TV performance and address your issue with response time with the self-diagnostic tool. This service checks memory and frees up unused cached memory and closes background apps. Go to Settings > Support> Device Care > Start Device Care.
If your apps are still freezing, not loading, or crashing, please also try cold booting your TV by holding down the power button on your remote for 5+ sec until the TV turns off and on again, deleting and downloading the apps again, and completing full reset of Smart Hub to correct the issue.
I hope these tips help. If you need further assistance or have any questions, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage
on November 29, 2021
Posted by: Melissa
from Milford ct
really disappointed. i bought this tv and it had bad light bleeding that is very distracting in a darkened room (which is mostly when we watch). i returned the first one thinking it was a defect, and the new one has the same thing. terrible!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, December 1, 2021
Melissa,
Thank you for purchasing the Samsung Q80A TV and for sharing details of your image quality. To ensure your picture quality is optimized, please be sure your firmware is up to date with version 1805.4 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
You may want to enable Auto Update for convenience.
Should you need further assistance with image quality adjustments, please give us the opportunity to assist you. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Specialist
Thank you for purchasing the Samsung Q80A TV and for sharing details of your image quality. To ensure your picture quality is optimized, please be sure your firmware is up to date with version 1805.4 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
You may want to enable Auto Update for convenience.
Should you need further assistance with image quality adjustments, please give us the opportunity to assist you. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on March 31, 2021
Posted by: trouble
[This review was collected as part of a promotion.] best tv ever amazing sound and pictures. I love love
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture and awesome features
on April 1, 2021
Posted by: Mtgsolver
[This review was collected as part of a promotion.] We needed a new bedroom TV and this fit the needs. Streaming is seamless and the picture is crystal clear. Easy enough to use the mother-in-law was able to operate when she was visiting.
Written by a customer while visiting Samsung US
Customer Rating
1
Dead pixels
on April 19, 2021
Posted by: Danchay
from St Louis, MO
Expertise:Intermediate
TV arrived defective with dead pixels. Will update after repair.
Pros: Realistic color, Bright display
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 20, 2021
Danchay:
We appreciate you sharing the details of your issue with dead pixels and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
We appreciate you sharing the details of your issue with dead pixels and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
1
great tv but produces too much heat
on June 28, 2021
Posted by: llacoter
[This review was collected as part of a promotion.] Love watching videos but after 1hour room is very hot.forced to turned it off. ..
why not make a tv that saves on electricity?it is not ecofriendly.
why not make a tv that saves on electricity?it is not ecofriendly.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, June 29, 2021
Hi llacoter,
Thank you for purchasing the Q60A TV and for your review. Watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the TV. The bottom, however, may feel hot to the touch after extended use. Children watching TV need constant adult supervision to prevent them from touching the TV. This heat, however, is not a defect and does not affect the TV's functionality.
Should you have additional concerns regarding heat emitted from your TV, please know Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
I hope this helps. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for purchasing the Q60A TV and for your review. Watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the TV. The bottom, however, may feel hot to the touch after extended use. Children watching TV need constant adult supervision to prevent them from touching the TV. This heat, however, is not a defect and does not affect the TV's functionality.
Should you have additional concerns regarding heat emitted from your TV, please know Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
I hope this helps. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US