Customer reviews from Samsung US
Samsung - 65" Class Q80A Series QLED 4K UHD Smart Tizen TV
Average customer rating
4.8
(1,551 Reviews)
Rating breakdown 1,551 reviews
5 Stars
1,284
4 Stars
203
3 Stars
32
2 Stars
15
1 Star
17
20%of customers recommend this product.
(
6 out of
30)
Customer Reviews for Samsung - 65" Class Q80A Series QLED 4K UHD Smart Tizen TV
Customer Rating
2
Extremely uneven backlighting
on December 21, 2021
Posted by: Pete
i was a little put off how the 50 inch has neutered features like the lack of xcelerator turbo+, ost pro, hdr12x, etc since all other sizes have it in the q80a line and is one of samsung's upper mid range panels. i was shocked at how sloppy and poor the display was. immediately i noticed how spotty and uneven the backlight is. it has an especially bad ripple effect along the top of the screen, but any time the scene pans, you can see dark sections all about the screen where backlighting isnt distributed properly. this display is no better looking than my 12 year old edge lit panasonic budget display. really poor quality. i got another brand at the same time for another room and wish i had just gotten 2.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
5
Value
4
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, December 22, 2021
Hi Pete,
Thank you for purchasing the Samsung Q80A TV and for sharing details of your image quality. To ensure your picture is fully optimized, please be sure your firmware is up to date with version 1901.0 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
Should you need further assistance with image quality adjustments, please give us the opportunity to assist you. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for purchasing the Samsung Q80A TV and for sharing details of your image quality. To ensure your picture is fully optimized, please be sure your firmware is up to date with version 1901.0 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
Should you need further assistance with image quality adjustments, please give us the opportunity to assist you. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Phenomenal TV
on April 30, 2021
Posted by: NadyaB
from Riverview
Gender:Female
[This review was collected as part of a promotion.] We are incredibly impressed with this TV. Our old one was only 50 inches so going up to 65 was surreal. As soon as my husband set it up I was blown away with the picture quality, so sharp and crisp! My husband turned on a super old Superbowl game and immediately commented how amazing the quality is and how this TV made an old video look so good and clear!
We we able to hook up an Xbox right away, which my husband enjoyed way too much because it was so much more realistic than on our old TV playing his NBA2K20. We also hooked up our Fire stick and didn't have any issues, everything was very smooth. I love all the apps on the TV, makes it very easy to use and navigate. The remote is also super cool and sleek, I enjoy using it.
Right now we just put it on a TV stand in our bedroom but I can't wait to hang it on the wall in our living room to show it off!
Overall, we could not be happier with this TV and thoroughly enjoy it every night! 100% recommend!
Written by a customer while visiting The Insiders
Customer Rating
5
Amazing TV
on May 12, 2021
Posted by: vcampos679
from INDEPENDENCE
Gender:Male
[This review was collected as part of a promotion.] The Samsung Q80A has been an excellent TV since unboxing. Easy pedistal to install but opted for the wall mount. The TV walks you through the set up and I had my favorite movies up and running quick. Amazing colors and true blacks. The pc to TV feature has been amazing. Making work from home that much better with the screen upgrade. I am able to enjoy movie nights from the comfort of my own home with hbo max and I'm finally able to enjoy 4k gaming on my Xbox-Series-X.
Written by a customer while visiting The Insiders
Customer Rating
5
So Great!
on June 23, 2021
Posted by: victor252
Gender:Male
[This review was collected as part of a promotion.] Been enjoying the tv so far! Amazing colors and deep blacks. Spending time at home has been a blast with this TV. I'm able to binge my favorite shows on my streaming services and also enjoy my favorite video games in 4k on my Xbox-Series-X.
Written by a customer while visiting The Insiders
Customer Rating
5
Excellent TV
on May 18, 2021
Posted by: Jlm80
from Nokesville
Gender:Female
[This review was collected as part of a promotion.] The picture clarity and sound of this TV are awesome. The in screen lighting makes the pictures come to life with vivid and solid color for every type of movie and show. We love watching cartoons with our kiddo and action packed movies after she is asleep. The object tracking sound feature makes our surround sound system zip around us like we are a part of the sound. The soundbar also makes sure the sound is harmonious from beginning to ending. With the TV set up in our living room, we don't even worry about light filtering in from the windows, since the adaptive picture feature automatically manages the brightness and contrast of the screen.
Response from The InsidersBy Samsung Specialist, Samsung Brand Ambassador, May 25, 2021
Hi Jlm80!
Thank you for purchasing the Samsung Q80A and for your review. I am so glad to hear you are enjoying the image quality of your new Smart 4K TV. Adaptive Picture gives you an optimized picture with a lighting system that automatically senses, reacts, and adjusts to the brightness of the space you're in - I am happy to hear you are enjoying this feature as well!
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung TVs!
~ Samsung Specialist
Thank you for purchasing the Samsung Q80A and for your review. I am so glad to hear you are enjoying the image quality of your new Smart 4K TV. Adaptive Picture gives you an optimized picture with a lighting system that automatically senses, reacts, and adjusts to the brightness of the space you're in - I am happy to hear you are enjoying this feature as well!
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung TVs!
~ Samsung Specialist
Written by a customer while visiting The Insiders
Customer Rating
5
Q80A QLED
on May 24, 2021
Posted by: Hallock0311
from Manchester
Gender:Male
[This review was collected as part of a promotion.] My reaction to this tv is priceless, I actually got upset with my wife for getting this tv , I have much to say about this tv, my reaction was just WOW, it gives you the awesome clear picture that makes me feel like I am in the movies. The sound quality is great can't wait to watch football games on the tv., and entertain family and friends listening to the music and watching videos. The best part I can work everything right from my phone without even getting off the couch. This is an awesome tv
Written by a customer while visiting The Insiders
Customer Rating
5
Sleek
on April 20, 2021
Posted by: Ikebunagu
from Plano
Gender:Male
[This review was collected as part of a promotion.] First impression was the wonderful way this Television was packaged. It was nicely tucked in the box and Styrofoam. My wife helped me take the TV out of the box and we both were impressed how sleek the television is. The tv stands were as easy as 1,2,3 to pop in and put together.
I liked how the remote was solar as well as USB-C charging capabilities. This saves money on batteries. The set up was super easy and is very user friendly. Once set-up, the apps were easy to navigate. The sound of the speakers were crisp and sharp. The picture was wonderful and made you feel like you were there in the screen. I also enjoyed when you turn the TV off, how the screen seems to mimics eyes closing shut. Overall I was very impressed with Samsung. I think they really hit all the marks I was looking for in a TV. I would definitely recommend this set and brand to anyone.
I liked how the remote was solar as well as USB-C charging capabilities. This saves money on batteries. The set up was super easy and is very user friendly. Once set-up, the apps were easy to navigate. The sound of the speakers were crisp and sharp. The picture was wonderful and made you feel like you were there in the screen. I also enjoyed when you turn the TV off, how the screen seems to mimics eyes closing shut. Overall I was very impressed with Samsung. I think they really hit all the marks I was looking for in a TV. I would definitely recommend this set and brand to anyone.
Written by a customer while visiting The Insiders
Customer Rating
5
Amazing, Crips and Vibrant
on May 3, 2021
Posted by: fredovalenzuela
from Ventura
Gender:Male
[This review was collected as part of a promotion.] This Samsung TV has to be the best user setup experience I have encountered. The interactive setup provides the user two options using a mobile device or a manual setup process. I chose the mobile device process, and the setup process was complete in a few clicks. Once I got through the setup, it was time to put this 4k display through some test.
The 4k display is amazingly stunning, the colors are rich and vibrant, and the blacks are accurate and not washed out. The audio seems to adjust and redirect its sounds dynamically with the objects moving on the screen. The Ambient mode is a nice novelty feature. You can enable the screen to display a decor picture art display or feature any personal photos you may choose to have as a background when your TV is in standby mode. My wife especially likes this feature since we display our family portrait, and the TV is more like a portrait centerpiece than a TV on the wall.
Overall we are very please with Samsungs latest QLED series TV.
The 4k display is amazingly stunning, the colors are rich and vibrant, and the blacks are accurate and not washed out. The audio seems to adjust and redirect its sounds dynamically with the objects moving on the screen. The Ambient mode is a nice novelty feature. You can enable the screen to display a decor picture art display or feature any personal photos you may choose to have as a background when your TV is in standby mode. My wife especially likes this feature since we display our family portrait, and the TV is more like a portrait centerpiece than a TV on the wall.
Overall we are very please with Samsungs latest QLED series TV.
Written by a customer while visiting The Insiders