Customer reviews from Samsung US
Samsung - 65" Class Q80A Series QLED 4K UHD Smart Tizen TV
Average customer rating
4.8
(1,551 Reviews)
Rating breakdown 1,551 reviews
5 Stars
1,284
4 Stars
203
3 Stars
32
2 Stars
15
1 Star
17
20%of customers recommend this product.
(
6 out of
30)
Customer Reviews for Samsung - 65" Class Q80A Series QLED 4K UHD Smart Tizen TV
Customer Rating
2
Lack of brightness is a real problem.
on October 12, 2021
Posted by: AT1120
[This review was collected as part of a promotion.] This TV is unusable for certain conditions. Unfortunately, there is not enough brightness to make the set useful for watching TV or playing dark video games. I believe Samsung knows this is an issue because the unit came with the Brightness level maxed out as a default. I'm exploring returning this unit because of this issue.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, October 12, 2021
AT1120,
Thank you for purchasing the Samsung Q80A TV and for sharing details of your image quality. To optimize your picture quality, please be sure your firmware is up to date with version 1805.4 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
If the picture you are seeing is not to your liking after performing any necessary firmware updates, there are several picture settings you may want to try adjusting.
You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
Intelligent Mode also enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Home > Settings > General > Intelligent Mode Settings. Adaptive Picture, which is among the options, optimizes brightness and provides the best picture quality in real time, based on the lighting condition and the content you're viewing.
I hope you can use these adjustment recommendations to set the image to your liking. If you would like further assistance with settings, features, or functions, please reach out to Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for purchasing the Samsung Q80A TV and for sharing details of your image quality. To optimize your picture quality, please be sure your firmware is up to date with version 1805.4 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
If the picture you are seeing is not to your liking after performing any necessary firmware updates, there are several picture settings you may want to try adjusting.
You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
Intelligent Mode also enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Home > Settings > General > Intelligent Mode Settings. Adaptive Picture, which is among the options, optimizes brightness and provides the best picture quality in real time, based on the lighting condition and the content you're viewing.
I hope you can use these adjustment recommendations to set the image to your liking. If you would like further assistance with settings, features, or functions, please reach out to Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing quality, menus, integration, and more
on October 12, 2021
Posted by: Dennis
[This review was collected as part of a promotion.] Honestly so happy with this TV. I was concerned that spending so much on a TV would be unnecessary, but it is genuinely worth every penny. Samsung has really gone above and beyond, thinking about every detail. The remote being solar charged is awesome. The menu and integration with all your streaming services is seamless. The Samsung TV channels are actually really solid - I watch NBC News daily and it’s great. The QLED picture quality is truly unrivaled. The picture is so clear and has amazing contrast at all hours of the day. Finally, think about how far you’ll be away from your TV. I was between the 65” and 55” TVs - the 55” ended up being better for my NYC studio apartment and I am SO happy with this purchase.
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent image
on October 12, 2021
Posted by: caespin
[This review was collected as part of a promotion.] I love this TV. Image is great, colors look excellent, looks good from all angles, and the smart features are top notch.
Written by a customer while visiting Samsung US
Customer Rating
5
This TV has a great picture
on October 12, 2021
Posted by: justGim
[This review was collected as part of a promotion.] My old Samsung gave out after 9 years. So I got the new qled q60a 60" and am really enjoying it. It has a great picture.
Written by a customer while visiting Samsung US
Customer Rating
5
Great visual depth
on October 12, 2021
Posted by: ModernSpy
[This review was collected as part of a promotion.] Having used a regular 4K LED bedroom tv, I wanted to upgrade to a larger home theater experience and the QLED more than impressed. The regular 4K set was sharp and clear but little depth like a computer screen. QLED offers a brighter deeper more cinematic look which served 4K movies and video games running at higher 120fps beautifully. I only wish I could afford an 80inch one next tine.
Written by a customer while visiting Samsung US
Customer Rating
5
Pretty good
on October 12, 2021
Posted by: Ppatel
[This review was collected as part of a promotion.] I use this to for mainly gaming on my Xbox 360z I will occasionally use it to stream and cast music on.
Written by a customer while visiting Samsung US
Customer Rating
4
Great clarity and screen resolution
on October 12, 2021
Posted by: Brandy514
[This review was collected as part of a promotion.] Like the smart control and features
Controls and guide are simple and straightforward.
Great audio sound system.
Written by a customer while visiting Samsung US
Customer Rating
5
Love this TV!
on October 12, 2021
Posted by: Chip
[This review was collected as part of a promotion.] It seamlessly connected my cable & sound system. Everything works from 1 remote which is great & my apps are an easy access.
Written by a customer while visiting Samsung US