Customer reviews from Samsung US
Samsung - 65" Class Q80A Series QLED 4K UHD Smart Tizen TV
Average customer rating
4.8
(1,551 Reviews)
Rating breakdown 1,551 reviews
5 Stars
1,284
4 Stars
203
3 Stars
32
2 Stars
15
1 Star
17
20%of customers recommend this product.
(
6 out of
30)
Customer Reviews for Samsung - 65" Class Q80A Series QLED 4K UHD Smart Tizen TV
Customer Rating
5
Great features
on September 24, 2021
Posted by: Ruffledfur
[This review was collected as part of a promotion.] I use my television for movies, sports, streaming, and just plain watching. I enjoy football so I spend most of Sunday watching the games. I like old movies and movies without all the violence. I can't afford subscriptions right now but I find what I like. I added a USB drive and they look great. I like being able to change settings when appropriate. Overall I am very happy with it.
Written by a customer while visiting Samsung US
Customer Rating
5
Q LED 65" TV has excellent picture quality
on September 24, 2021
Posted by: TD2021
[This review was collected as part of a promotion.] I use my TV for gaming and entertainment. Works great and have had no issues or problems since installation. Would recommend Samsung to anyone who would like an excellent picture and quality product.
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome TV
on September 24, 2021
Posted by: Ian1985
[This review was collected as part of a promotion.] Everything about this tv is awesome. We have had an issue with our Polk sound bar and we are not sure what is causing it. Other that, the tv is great right out of the box. I know from the bottom to top of the line, this class/model is a great fit for everyone
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, September 24, 2021
Hi Ian1985,
Thank you for choosing Samsung's Q60A TV and for your review. I'm sorry to hear you are experiencing difficulties with your soundbar. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Thank you for choosing Samsung's Q60A TV and for your review. I'm sorry to hear you are experiencing difficulties with your soundbar. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Good
on September 24, 2021
Posted by: Leelee
[This review was collected as part of a promotion.] Beautiful picture quality.
Really gorgeous.
My biggest complaint is that there is no way to turn off the auto play for Samsung tv.
Meaning when you turn on the tv,
It automatically starts playing a Samsung tv channel and I find that so annoying. I should be able to choose what I want to watch not have something automatically playing.
Also that the remote should have a voice control so that I can connect with Alexa.
Lastly,
The menu isn’t really user friendly.
I would think they could really simplify it so much better instead it’s a bit of a pain to navigate.
Really gorgeous.
My biggest complaint is that there is no way to turn off the auto play for Samsung tv.
Meaning when you turn on the tv,
It automatically starts playing a Samsung tv channel and I find that so annoying. I should be able to choose what I want to watch not have something automatically playing.
Also that the remote should have a voice control so that I can connect with Alexa.
Lastly,
The menu isn’t really user friendly.
I would think they could really simplify it so much better instead it’s a bit of a pain to navigate.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, September 24, 2021
LeeLee,
Thank you for choosing Samsung's Q60A and for sharing your feedback on the interface and TV Plus app. Please know that you can choose what your TV does when you turn it on by going to Settings > General > Smart Features
1) When you set Autorun Smart Hub to on, the TV displays the Home Screen automatically when you turn the TV on.
2) If Autorun Last App is set to on, the last used app is automatically run when you turn on the TV. Please know that the Last App Used function may not work with all apps.
Additionally, your remote features a microphone button - when pressing and holding, you can give commands to the Voice Assistant you have selected in your TV's settings.
I hope this tip helps. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for choosing Samsung's Q60A and for sharing your feedback on the interface and TV Plus app. Please know that you can choose what your TV does when you turn it on by going to Settings > General > Smart Features
1) When you set Autorun Smart Hub to on, the TV displays the Home Screen automatically when you turn the TV on.
2) If Autorun Last App is set to on, the last used app is automatically run when you turn on the TV. Please know that the Last App Used function may not work with all apps.
Additionally, your remote features a microphone button - when pressing and holding, you can give commands to the Voice Assistant you have selected in your TV's settings.
I hope this tip helps. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Great TV but a little unresponsive
on September 24, 2021
Posted by: Stevenaviation
[This review was collected as part of a promotion.] The picture is great but the backlight can be spotty and it will never be completely black. White spots are SUPER noticeable while screen is black and on. Audio is ok. I recommend getting a sound bar. It’s a great TV with good picture quality and decent blacks. For the value and price you can’t go wrong with it. I have enjoyed my Tv throughly and I’m happy with my purchase.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, September 24, 2021
Stevenaviation,
Thank you for purchasing the Samsung Q60A TV and for sharing details of your image quality. To optimize your picture quality, please be sure your firmware is up to date with version 1805.4 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
You may want to enable Auto Update for convenience.
Should you need further assistance with image quality adjustments, please give us the opportunity to assist you. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for purchasing the Samsung Q60A TV and for sharing details of your image quality. To optimize your picture quality, please be sure your firmware is up to date with version 1805.4 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
You may want to enable Auto Update for convenience.
Should you need further assistance with image quality adjustments, please give us the opportunity to assist you. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Highly recommended crystal clear TV!!
on September 24, 2021
Posted by: disneygal
[This review was collected as part of a promotion.] We use this for regular TV watching, streaming (for sure!), and gaming. The TV menu is very well laid out and extremely easy to move around and make decisions on what to watch / and how! We love the easy interface with all the other streaming services, the hot buttons on the remote are very heavily used, and the image on the screen is one of the best we've seen! We highly recommend this TV for anyone searching for their next TV!
Written by a customer while visiting Samsung US
Customer Rating
5
Smart TV review
on September 24, 2021
Posted by: Cheryl
[This review was collected as part of a promotion.] Love this tv! I love the great selection in viewing modes. The picture is crystal clear and can be viewed in different modes that make the picture even more spectacular. The remote is similar in look to the fire stick remote. The only draw back I have is the volume button (there is none). I have to use Alexa to turn the volume up or down. Other than the lack of a volume button the TV is easy to assemble and the set-up was a breeze.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, September 24, 2021
Cheryl,
Thank you for choosing Samsung's Q80A TV and for your review. Please know the volume button is located above the Netflix button (indicated with +/- symbols). Push the volume button up to increase, or down to decrease your TV's volume.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for choosing Samsung's Q80A TV and for your review. Please know the volume button is located above the Netflix button (indicated with +/- symbols). Push the volume button up to increase, or down to decrease your TV's volume.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV with good sound
on September 24, 2021
Posted by: Bruce
[This review was collected as part of a promotion.] Very impressive TV in both quality and connections. I could not believe how good the sound quality is since I’ve been seeing sound bars advertised like they are a necessity. I also connected it through my home stereo system and there is no lag or echo at all with the TV sound and the home unit on at the same time ( which I rarely do). I was just noticing also how the picture is so clear that many “celebrity”!news casters must hate it.
Written by a customer while visiting Samsung US