Customer reviews from Samsung US
Samsung - 65" Class Q80A Series QLED 4K UHD Smart Tizen TV
Average customer rating
4.8
(1,551 Reviews)
Rating breakdown 1,551 reviews
5 Stars
1,284
4 Stars
203
3 Stars
32
2 Stars
15
1 Star
17
20%of customers recommend this product.
(
6 out of
30)
Customer Reviews for Samsung - 65" Class Q80A Series QLED 4K UHD Smart Tizen TV
Customer Rating
5
This product has great features
on September 15, 2021
Posted by: Samsung4Life
[This review was collected as part of a promotion.] I really enjoy the smartness of the TV it connects well with my Samsung phone great for mirroring
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv
on September 15, 2021
Posted by: Miracletv
[This review was collected as part of a promotion.] Hi my name is billy c and I use my TV for streaming and watching movies playing games I love the content it has and the shows it show color contrast is a great plus I give it 5 stars but I wanna give it a 10
Written by a customer while visiting Samsung US
Customer Rating
4
Great Features
on September 15, 2021
Posted by: M808
[This review was collected as part of a promotion.] TV was a bit expensive but the picture quality is great, alot of great apps, and remote is very nice. However the software is a but slow at times and has bugs like the remote randomly not giving inputs to the TV. And it really sucks there isn't any TV controls on the actual TV incase something happens. The search assistant is very slow so at times it feels useless, but I like the TV overall. Wouldn't have bought it at this price, but I don't regret it.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, September 16, 2021
M808,
Thank you for your review of the Q80A TV and sharing your experience with slow response time.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
If you press any key on the remote, and the LED indicator at the top of your remote stays on for about 3 seconds rather than blinking, please try the following steps to reset your remote:
1) Long press the RETURN key and ENTER key together for about 10 seconds if your remote was once paired already with the TV, you do not need to re-pair it again. However, if it was not paired with the TV, pairing must be done after the reset.
2) The RETURN key is on the left side of your remote and looks like a curved, backwards pointing arrow.
3) The ENTER key is the button in the center of your directional ring.
In addition to the remote, please know you can also utilize the TV Controller button at the bottom of the TV. The Control menu appears when the TV Controller button is pressed while the TV is on. This button will further allow you to turn the TV on/off, change the volume and source input.
I hope these tips help! Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for your review of the Q80A TV and sharing your experience with slow response time.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
If you press any key on the remote, and the LED indicator at the top of your remote stays on for about 3 seconds rather than blinking, please try the following steps to reset your remote:
1) Long press the RETURN key and ENTER key together for about 10 seconds if your remote was once paired already with the TV, you do not need to re-pair it again. However, if it was not paired with the TV, pairing must be done after the reset.
2) The RETURN key is on the left side of your remote and looks like a curved, backwards pointing arrow.
3) The ENTER key is the button in the center of your directional ring.
In addition to the remote, please know you can also utilize the TV Controller button at the bottom of the TV. The Control menu appears when the TV Controller button is pressed while the TV is on. This button will further allow you to turn the TV on/off, change the volume and source input.
I hope these tips help! Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
A good overall TV
on September 16, 2021
Posted by: FullMetal2803
[This review was collected as part of a promotion.] It's been a good TV so far for Playing my Xbox on and watching 4K content through Google TV. I sometime use it as a third monitor for my PC when I need to watch multiple live widows (stock markets, server monitoring, and so on) great quality. I have no complaints about the TV.
Overall a great TV
Written by a customer while visiting Samsung US
Customer Rating
5
By far the best television I’ve owned!!
on September 16, 2021
Posted by: BPANDAA
[This review was collected as part of a promotion.] My words for this Samsung tv are “absolutely gorgeous”. The quality is 10/10, the resolution is incredible. The software it has is so responsive, the control and settings are easy to control.. if you have the funds I totally recommend get this q80A it’s so beautiful!!
Written by a customer while visiting Samsung US
Customer Rating
4
Good picture and sound quality, so-so UI
on September 16, 2021
Posted by: Apache
[This review was collected as part of a promotion.] Really like the picture and sound quality of the TV, it's very high end. I also love the remote. Easy to use when not looking at it and very useful. I dow ish you could program app specific buttons for other apps (I don't care about Samsung TV apps!)
The UI isn't great, I only use the app selector. The Samsung specific guide and menus are a waste of time if you're interested in streaming Netflix, Disney+, YouTube, etc.
Written by a customer while visiting Samsung US
Customer Rating
4
Looks great
on September 16, 2021
Posted by: Alpatel
[This review was collected as part of a promotion.] Picture is very good for it being a midrange TV. I would buy another one of these rather than spending more on a top of the line one. It's easy to use and it's packed with features and also connects well with my denon
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful TV, good features. amazing brightness
on September 16, 2021
Posted by: Panguy757
[This review was collected as part of a promotion.] I use it for gaming and movies mostly. It has amazing brightness and color. Decent contrast ratio too!
Written by a customer while visiting Samsung US