Customer reviews from Samsung US
Samsung - 65" Class Q80A Series QLED 4K UHD Smart Tizen TV
Average customer rating
4.8
(1,551 Reviews)
Rating breakdown 1,551 reviews
5 Stars
1,284
4 Stars
203
3 Stars
32
2 Stars
15
1 Star
17
20%of customers recommend this product.
(
6 out of
30)
Customer Reviews for Samsung - 65" Class Q80A Series QLED 4K UHD Smart Tizen TV
Customer Rating
5
Great Quality
on July 23, 2021
Posted by: Tay11
[This review was collected as part of a promotion.] I’ve had my tv 3 months and I love it. I live in a high rise, so I have floor to ceiling windows and there’s no glare while I’m watching tv.
Written by a customer while visiting Samsung US
Customer Rating
5
Product is great quality
on July 23, 2021
Posted by: CD22
[This review was collected as part of a promotion.] Streaming, gaming, movies, and live sports.
There are several superlatives to this machine. This product has great features and a very user friendly UI. The color and resolution quality are the best I've seen in the market!
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on July 23, 2021
Posted by: Madzion
[This review was collected as part of a promotion.] I love the TV, good image and play a ps5 on it is awsome. Recomend the tv.
Written by a customer while visiting Samsung US
Customer Rating
3
This TV is big but th colors are faded
on July 23, 2021
Posted by: Petey
[This review was collected as part of a promotion.] I use my TV to watch TV, movies, animal shows, sports. I am very satisfied with the size and sound of the TV but I am not happy with the color sharpness. I expected the colors would be brilliant. The colors appear to be faded. Even trying various setting adjustments doesn't improve the sharpness. The concierge is not very helpful. For the price we paid, we expected a great picture and we are very disappointed so far.
I also have trouble using the various apts. I wish there were better directions and instructions.
I also have trouble using the various apts. I wish there were better directions and instructions.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 26, 2021
Hi Petey,
Thank you for sharing your thoughts on the picture quality of your new 2021 Q80A QLED 4K TV. To optimize your picture quality, please be sure your firmware is up to date with version 1560.5 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
If the picture you are seeing is still not to your liking, there are several picture settings you may want to try adjusting.
You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
In addition to the picture modes on your TV, you may also want to try adjusting additional picture settings if the picture you are seeing is not to your liking.
You can go to: Settings > Picture > Expert Settings and configure the TV settings to your taste with functions such as Brightness, Contrast, Sharpness, Color, Tint (G/R), Picture Clarity Settings, Local Dimming, Contrast Enhancer, and many more.
Intelligent Mode also enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Home > Settings > General > Intelligent Mode Settings. Adaptive Picture, which is among the options, optimizes brightness and provides the best picture quality in real time, based on the lighting condition and the content you're viewing.
To assist you in learning the various functions, features and settings, you can download the Q80A TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website by clicking "Support" > "Manuals & Software" > "TVs & Home Theater" > "TVs". From there, you can select the Q80A TV under "4K QLED TVs” > “A Model Lineup" and download the guides you would like. The e-Manual is also embedded into the TV itself under Settings > Support > Open e-Manual.
I hope you can use these tips and adjustment recommendations to set the image to your liking. If you would like further assistance with settings, features, or functions, please reach out to Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for sharing your thoughts on the picture quality of your new 2021 Q80A QLED 4K TV. To optimize your picture quality, please be sure your firmware is up to date with version 1560.5 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
If the picture you are seeing is still not to your liking, there are several picture settings you may want to try adjusting.
You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
In addition to the picture modes on your TV, you may also want to try adjusting additional picture settings if the picture you are seeing is not to your liking.
You can go to: Settings > Picture > Expert Settings and configure the TV settings to your taste with functions such as Brightness, Contrast, Sharpness, Color, Tint (G/R), Picture Clarity Settings, Local Dimming, Contrast Enhancer, and many more.
Intelligent Mode also enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Home > Settings > General > Intelligent Mode Settings. Adaptive Picture, which is among the options, optimizes brightness and provides the best picture quality in real time, based on the lighting condition and the content you're viewing.
To assist you in learning the various functions, features and settings, you can download the Q80A TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website by clicking "Support" > "Manuals & Software" > "TVs & Home Theater" > "TVs". From there, you can select the Q80A TV under "4K QLED TVs” > “A Model Lineup" and download the guides you would like. The e-Manual is also embedded into the TV itself under Settings > Support > Open e-Manual.
I hope you can use these tips and adjustment recommendations to set the image to your liking. If you would like further assistance with settings, features, or functions, please reach out to Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Picture is beautiful.
on July 23, 2021
Posted by: Chief44
[This review was collected as part of a promotion.] Our Samsung sits above our dimpled fireplace recessed in our newly built wall unit. We enjoy using it in conjunction with Apple TV while streaming MLB games. We truly enjoy how the Samsung integrates with our Alexa system.
Written by a customer while visiting Samsung US
Customer Rating
5
So far very good
on July 23, 2021
Posted by: Sports4us
[This review was collected as part of a promotion.] Mostly watch cable tv. It has been great for watching sports and now the Olympics. It’s connected with a Samsung compatible sound bar for e harmony sound. We have been very pleased with this combination except when the sound quit working after some dusting had been done. I was able to get the (e) arc back on after some fiddling and all is well again.
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV!
on July 23, 2021
Posted by: Shopppergirl43
[This review was collected as part of a promotion.] I love this TV! It’s so clear and looks great mounted in the wall! Could have picked a better TV for our living room!
Written by a customer while visiting Samsung US
Customer Rating
4
The Tv Is Great!!!
on July 23, 2021
Posted by: Koko28
[This review was collected as part of a promotion.] The Television is great it even has Alexa I just wish it took certain apps that I love to use You can even talk to the remote… so very clear!
Written by a customer while visiting Samsung US