Customer reviews from Samsung US
Samsung - 27.4 cu. ft. Side-by-Side Smart Refrigerator with Large Capacity - Stainless Steel
Average customer rating
3.7
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
11
4 Stars
1
3 Stars
1
2 Stars
2
1 Star
4
65%of customers recommend this product.
(
11 out of
17)
Customer Reviews for Samsung - 27.4 cu. ft. Side-by-Side Smart Refrigerator with Large Capacity - Stainless Steel
Customer Rating
5
Great Refigerator
on December 11, 2022
Posted by: Tom K
from Florida
[This review was collected as part of a promotion.] Easy to store items, Cooling is very efficient. Refrigerator and freezer actually cool to set temperatures without waiting a week or more as out 11-month-old GE did before it quit. The Samsung is a much better product. GE may be made in the USA but JUNK. Nice job Samsung.....
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best refrigerator I have never I like so much
on December 15, 2022
Posted by: Yuniel27
from Columbus ne
[This review was collected as part of a promotion.] I like is the best refrigerator I have never thanks samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker Issues
on January 14, 2024
Posted by: Richard
from Bonita Springs Florida
I am having an issue with my icemaker. Seems like it is consistently running out of ice or jamming.Moreover , ice sprays all over the floor unless you really hold your glass up tight into the discharge tube. I’m disappointed there’s not a discharge shield to direct the ice directly into the glass as other refrigerators have. Finally, there was no metal or rubber pad under the icemaker dispenser to collect water and/or loose ice and you have to press your glass hard against the sensor to make the ice come out. Extremely disappointed. I’ll probably put this refrigerator in the garage as an extra dishwasher and buy a GE monogram instead. I’ve had it with Samsung. I have been buying Samsung appliances for a long time, but this is the end of the line. It would’ve been nice if somebody would’ve responded to my messages and emails about the additional part that I need, but to no avail.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
3
Response from Samsung USBy Ernest, SEA Care, January 16, 2024
We understand how convenient an ice maker and ice dispenser is in every household, Richard. Let's get the information you need to ensure your experience with a refrigerator is as pleasant as possible.
The link below will help you address the ice maker issues. Kindly click the link below, select the scenario that best fits your situation, and check the video and hyperlinks for more instructions about the ice maker and dispenser.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146739626) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
The link below will help you address the ice maker issues. Kindly click the link below, select the scenario that best fits your situation, and check the video and hyperlinks for more instructions about the ice maker and dispenser.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146739626) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US