Customer reviews from Samsung US
Samsung - 27.4 cu. ft. Side-by-Side Smart Refrigerator with Large Capacity - Stainless Steel
Average customer rating
3.7
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
11
4 Stars
1
3 Stars
1
2 Stars
2
1 Star
4
65%of customers recommend this product.
(
11 out of
17)
Customer Reviews for Samsung - 27.4 cu. ft. Side-by-Side Smart Refrigerator with Large Capacity - Stainless Steel
Customer Rating
2
Dents
on February 1, 2022
Posted by: HMills
from Brooklyn NY
dents appear out of nowhere!! right in the middle of the door, very noticeable and they are not covered of course because it is "cosmetic" but it looks terrible!! is this the quality of their stainless steel? don't do it!
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Ross, Customer Care, April 18, 2022
Hello HMills,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand. We value all our customers' feedback and can sympathize with your issue with your 27.4 cu. ft. Smart Side-by-Side Refrigerator with Large Capacity in Stainless Steel. At this time, we can only recommend contacting a service center to see what is the best way to fix this.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144413569
^Ross
Thank you for reaching out. I realize your experience has been less than ideal, and I understand. We value all our customers' feedback and can sympathize with your issue with your 27.4 cu. ft. Smart Side-by-Side Refrigerator with Large Capacity in Stainless Steel. At this time, we can only recommend contacting a service center to see what is the best way to fix this.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144413569
^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent size and functionality
on June 28, 2021
Posted by: DTKY
from Union, KY
[This review was collected as part of a promotion.] This is a very good fridge for the money. Excellent features, large capacity and lighting is excellent
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great refrigerator option
on November 10, 2021
Posted by: Ashv
from Dallas
[This review was collected as part of a promotion.] Bought this a week ago and is very spacious with elite design
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy Carrie Galvan, samsungcare, February 9, 2022
Thank you for choosing Samsung, we’re so thankful for outstanding customers like you. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features, Works!
on January 3, 2022
Posted by: Smokeouts
from Riverside
[This review was collected as part of a promotion.] Bought this a couple months ago and it was a great buy
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Easy to keep clean and spacious
on January 3, 2022
Posted by: Jesse
from Centreville, VA
[This review was collected as part of a promotion.] Good Refrigerator and the only think i have against it is the Ice maker takes some tim to actually eject ice.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Works well
on January 20, 2022
Posted by: glow
from Texas
[This review was collected as part of a promotion.] We purchased this about a month ago and so far so good. The SMART features work well, icemaker is quiet as is the fridge.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Refrigerator
on January 21, 2022
Posted by: Jeff
from 78747
this refrigerator has a great design. plenty of space for all our needs. the are specialty organizers you can also buy on the internet. especially like the ice maker built in the door so much more freezer room and have never run out of ice.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
ICE MAKER IS VERY SLOW
on May 19, 2022
Posted by: Rick
from Shreveport La
this icemaker slow it takes 3 days to fill the ice ben . 5 glasses of ice and its empty . then 3 days later its full again . the freezer is set on -5 degrees . its just a poorly made it makes 8 cubes of ice per freeze . it takes 10 to fill a 16 ounce cup .
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, May 24, 2022
Hi Rick,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Recommended temperatures:
https://www.samsung.com/us/support/answer/ANS00080450/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS27T5201SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144533647
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Recommended temperatures:
https://www.samsung.com/us/support/answer/ANS00080450/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS27T5201SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144533647
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US